Volvo of the Triad

We always want to express our dissatisfaction when something goes wrong, but we don't here often enough when a situation ends with a positive outcomeI give Volvo Cars of Winston Salem a star reviewThey have an excellent sales process in selling cars with absolutely no pressureBut even more important is the assurance that they will take care of their customers with the same excellence after the saleI give MrRob [redacted] my most sincere and deepest gratitude for making sure that my issue was resolved to my complete satisfactionI will gladly recommend this dealership to anyone who is in the market for a new or used carYes, I am completely satisfied customer and I look forward to continued business with them in the future

I purchased a vehicle from Volvo Cars Winston Salem in July Before going thru the paperwork in the finance manager's office, the salesman (name available by request) and his sales manager were eagerly telling me all about their "Family First Benefits" service plan that was automatically included with every vehicle purchased from their dealership, which includes free oil changes for the life of the vehicle, courtesy cars, valet service, shuttle service, mobile technicians, and rollbacks (vehicle transportation via flatbed truck) As impressed as I was, I reminded them that I lived in the Myrtle Beach area, which is approx miles away, so clearly wouldn't be able to take advantage of these benefits Much to my surprise, both the salesman and his sales manager explained that my distance from the dealership was not a problem- that their valet service means they would come to wherever I am (Myrtle Beach) and perform the service free of charge; and if the service required the veh

We always want to express our dissatisfaction when something goes wrong, but we don't here often enough when a situation ends with a positive outcomeI give Volvo Cars of Winston Salem a star reviewThey have an excellent sales process in selling cars with absolutely no pressureBut even more important is the assurance that they will take care of their customers with the same excellence after the saleI give MrRob *** *** my most sincere and deepest gratitude for making sure that my issue was resolved to my complete satisfactionI will gladly recommend this dealership to anyone who is in the market for a new or used carYes, I am completely satisfied customer and I look forward to continued business with them in the future

I have tried to reason with volvo service deptbut there new staff are un willing to help ohter than to re charge for unesscerary fees for re evaluation of the car when its its plain clear that the car is leaking oil and now have further problems related to the leaking like the alternator shorting out because oil squriting on it i've even discussed consulting leagal on them but they don't seem to care for my well bneing other than charging me more money when i've spent a total of 10,dollars and in totalling of car insurance and co- pays to these crooks the prolem is leaking from a part they suppose have fixed under the car on the oil pan and seal and block of engine they left out a very important part and now its bad , please help me help other's from being taking to the cleaners

I purchased a vehicle from this dealership about a month ago Upon finding the make/model that I was interested in, I contacted the dealership to get more information Thomas *** (salesman) followed up shortly and answered my questions about the vehicle He then also stated perks from buying a vehicle through them, which include mobile service up to miles - meaning I get free oil changes as long as I own the vehicle and a technician will come to me for the service as long as I'm within miles THAT was the selling point THAT was what made me choose their dealership over others Fast forward after the paperwork and drive back, Maintenance Required light came on so I called the dealership The rep then told me that they do not offer that service I am beyond angry and disappointed I knew it was too good to be true but then I was reassured by both Thomas and Tim *** (who actually sold me the vehicle because Thomas child was sick the day I drove up to buy it)

We have driven volvos for over years as it has often been a fleet car choice for my wife, which by her job's nature results in rapid accumulation of high mileage (20-30k/year)Traditionally the customer service at Triad Volvo on Peters Creek had been excellent with courteous staff helping to expedite car repair and maintenanceThis year has been a very different experienceThe xcwas delivered to Volvo Cars Winston Salem and we did not have any problems once we were able to pick it upHowever, months later my wife was given an appt for routine mile maintenance with a loaner vehicle for the two hours of workUpon arrival she was told that she would instead have to wait since she had a fleet carRather than explaining a change in dealer policy, a service representative pointed out in front of other staff that they don't even sell cars with fabric seatsIf she didn't buy it there, there would be no loaner providedA bit humiliated and unable to work without computer access she waited the two hoursThe next visit was for routine maintenance and in regard to the tire pressure lightThey told her the tires were fine and turned off the lightSeveral days later a nail was removed and the tire patched at a local tire dealerThe final strike was this year (39k miles) when the vehicle was brought in for a routine oil change to an independent shop where severe wear on the inner aspect of multiple tires below the tread wear indicators was discoveredHe stated that the car may be unsafe to drive and to take it in to Volvo because it "may be covered under warranty"While missing a nail in a tire is not unheard-of, the lack of professionalism and safety issue of putting a vehicle back on the road with uneven wear is inexcusableAttempts to expedite service were ultimately met with comments about treating customers who buy their car there like members of an "affluent golf club" from the owner of the "independently owned franchise." My conclusion is that if you don't buy there don't plan on getting decent treatment from the service department

See below for my email to Volvo of Winston Salem explaining my disappointment in their honest and customer service, as well as their responseCleary they did not care that they had misled me and made no effort to ease my frustrationHi Will,
You may remember I purchased a XCa little over a month agoAfter getting it home, I realized that I was only given keyI called to see if the other key could be mailed to me, and to my surprise I was told the vehicle only had key and that I would have to pay for a second keyI questioned this, as I have never purchased a car that only came with one key, but was told in no uncertain terms that I would have to purchase a keySo I didThe key was ordered, and I have been contacted to let me know I can schedule the key to be programedWhen I called today, I asked if the car could be picked up for this service, as you told me over and over again at the time of purchase that your dealership would pick my car up or send a mobile service vehicle to meAgain, I was surprised when I was told no, I would need to drive from Raleigh to bring my car in, as this service time would be less than an hour and a halfI wanted to relay my disappointment in this situationI feel I should have been told before purchase that the vehicle only came with key and that I would have to purchase a 2nd oneI also feel I was misled about having the car picked up for serviceThe hour and a half time limit was never mentioned-----
Volvo Cars Winston Salem
Jul to me
I understand just come on by so we can program the keyThank you
Will Brown
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Getting this email response was even more disappointingIt says 'I understand I misled you, but you will still have to bring your car in and pay for the key we should have given you.' - Terrible

The company delayed full disclosure regarding a key fob until after all paperwork had been completedThe salesman Tim Gallione then stated he would contact the company to get me oneAfter several attempts to contact him I finally spoke with himI achieved no success with him in resolving the issueNext I contacted the general manager of the dealershipHe basically advised me to purchase one, I asked his assistance with a local dealer ( Toyota) in helping me with the purchase since none of this is due to my negligence and their salesman recanted on a verbal agreement made after legal documents we signed

Review: We had left our vehicle at the dealership for service, and afterward a Volvo driver was delivering the car to my husband about 90 miles away. During the drive, something went wrong with the engine which was not repairable and resulted in a new engine being needed. I maintained that Volvo should have taken care of the repairs since not only was neither my husband or me driving, but we don't really know what happened to the engine in the first place. The dealership denied any responsibility but "worked with us" to get us into a different car...at more than double the amount I said I could pay monthly. That was the final nail in the coffin of our already tenuous financial status and as a result, we are currently surrendering the car and filing bankruptcy.Desired Settlement: The damage to my credit has been done, so I don't know what can be resolved at this point. I think Volvo of the Triad should have taken ownership of the engine problem in the first place. The predatory sales tactics were just salt in the wound.

Business

Response:

2009 Acadia was purchased and customer took delivery on 01/17/2015. No additional warranties apply to current purchase. Repair Order Number 267506 references VIN Number [redacted] 2004 XC90 T6 AWD. Engine Fault / Serpentine Belt Failure per customer. At that time we offered a fair trade value for Volvo and customer agreed to terms. Current purchase approved by customer in normal working condition as per our information.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]I am rejecting this response because Volvo of the Triad did

not address the issue. Our Volvo XC90 had a catastrophic engine failure while a

driver employed by the dealership was driving the car back to us after what we

were told was a minor repair. Neither my husband nor I was driving the car, so

we can’t testify to the chain of events when the engine failed. After the car

was towed back to the dealership, we were told that the serpentine belt

tensioner had broken, resulting in serpentine belt failure and causing

unrepairable damage to the engine. Since the serpentine belt had supposedly

been replaced when we’d bought the car six months earlier, we assumed the

tensioner had also been checked or replaced, as that is part of the recommended

procedure and simply common sense. Unfortunately, the engine now needed to be repaired

or replaced for thousands of dollars.

Volvo of the Triad would not accept responsibility, even

though the vehicle had just been in their service department and even though

their driver was piloting the car at the time of the engine failure. Since we

did not have the $6k to repair or replace the engine, my husband and I had no

choice but to agree to their predatory sales terms for the 2009 Acadia, which

included “fair trade value” for the XC90 minus the extensive cost of repairs.

I maintain that the dealership should have accepted

responsibility and taken care of the repairs. We would still be loyal customers

had that been the case. I’m not seeking reparation as the time has passed for

that, but would like Volvo of the Triad to acknowledge that the responsibility

was theirs and apologize for their poor handling of the situation.

Review: On May20th I went to Volvo of the triad to purchase a vehicle through negotiation we couldn't agree. So I went to [redacted] and began talks with them signed contingency paperwork and told the value of my trade 3800 and given a car to drive until my paperwork was approved. On my way to work the Volvo dealer called and told me they had me approved for the black Volvo s60 that I had test drove and I could come and pick the car up and I was informed to speak with [redacted]. I informed [redacted] that I was diving the car from Kia and he stated it's no problem we deal with them and we can work it out. When I make it back to the Volvo dealer [redacted] shows me a car that in the back with no bumper and told me that this is the car I was approved for? I told him I didn't want that car and he kept showing me cars and haggling me until we found the white s40 that I have now. We negotiated and the car was priced at 17900 and payments of 445.00 which I have and extremely high interest rate which I made them fully aware prior to any negotiations. We sighed paperwork and I went to work as I was already late. When looked at the paperwork I called the Finance manager [redacted] and yield him that I did not want this car and that the sales man told me he did not need my trade that I had received a call from [redacted] saying the salesman from the Volvo dealer had came to their dealership with the police to pick up the car. The [redacted] then asked that I come to the dealership to review the paperwork and explain the numbers so we go back and forth about how the sales price increased and how they added my trade to the sale and did not give me anything for it. I told the [redacted] that I didn't want the car that I would take a can to bob king to get my car he them called the salesman and put him on speaker phone and we go back and forth over the numbers and the salesman and the owner and we all go back and forth over the numbers and I was told the contract was signed and there was nothing I coulddo I left the dealership in tears.Desired Settlement: I would like to have credit for the trade that I was taken and a price adjustment and/or a trade the current vehicle with one that is comparable to the trade value and purchase price of the car that I am currently driving or a full refund including the traded vehicle.

Business

Response:

To whom it may concern,

Unfortunately the series of events depicted in the complaint are inaccurate. We have been more than fair throughout negotiations and quite attentive to all her concerns. Ms [redacted] has entered into a contract under no duress. If Ms [redacted] would like to trade her vehicle for another, we would be more than happy to assist. Please do not hesitate to contact me with any further questions or concerns.

Review: My wife and recently purchased a brand new Volvo xc90. We have had it for not quite 1 year and only 14000 miles and we noticed a large bump/bubble forming on the outside of the tire. We took it to the Volvo dealership after calling them and explaining what was going on. Once there we were informed that we had "somehow" caused this by rubbing up against the curb. I nor my wife never recall this ever happening. They informed us that we would have to pay for the tire to be replaced and then we would also have to pay an additional 25 dollars for the tire to be sent to the manufacturer for them to decide whether they would reimburse us. They explained that this could take up to 90-120 days. We felt that we bought a brand new car and the car is still under warranty and this should not be an issue. The manager there did not offer any type of compensation. We also had another issue when we bought the car. we traveled all the way to Winston Salam to pick up the car and found a scratch on the front. I asked them to include a mat for the trunk ( the mat was included at another dealership) since it had the scratch and they refused and became rude then. We decided to give them the benefit of the doubt since we had just driven so far to pick up this car.Desired Settlement: We have since had the tire replaced and we would like to be reimbursed since most people don't expect to replace a tire in the first year of having a new car. There is no proof that we did damage to the tire or somehow caused the bubble or bump.