Von-Aire Inc

Thank you, we always appreciate the comments by our customers and this inquiry is no exception? The Spa Breakaway Package is designed for those who want to visit the resort and sample the offerings on the property.? In most cases where two people are traveling together, one guest usually
will utilize the spa while the other guest prefers relaxing around the pool or finding some alone time for themselves? This package was created for this experience and the details of the package reflect the offerings? In terms of this inquiry, in the interest of pleasing the guest, and providing the best customer service possible, our Spa Director made an exception to the parameters of the package, butthe guests had made other plans? We do hope that they will try us again, so they can experience Water's Edge and our 30th Anniversary of welcoming back families and friends to the resort? ?

Thank you, we always appreciate the comments by our customers and this inquiry is no exception.  The Spa Breakaway Package is designed for those who want to visit the resort and sample the offerings on the property. In most cases where two people are traveling together, one guest usually...

will utilize the spa while the other guest prefers relaxing around the pool or finding some alone time for themselves.  This package was created for this experience and the details of the package reflect the offerings.  In terms of this inquiry, in the interest of pleasing the guest, and providing the best customer service possible, our Spa Director made an exception to the parameters of the package, butthe guests had made other plans.  We do hope that they will try us again, so they can experience Water's Edge and our 30th Anniversary of welcoming back families and friends to the resort.