Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: For the same reason I have already explained to the company over text and through the last Revdex.com messageI would like to see the itemization of the refundI am calculating an amount that should have been refunded that I did not receive Sincerely, [redacted]
Response to Revdex.com Complaint filed by [redacted] :We have the following response to the claim by [redacted] that we “made unnecessary repairs” to the [redacted] VIN: [redacted] The vehicle was checked into our repair shop with the following concerns:1.SES Warning Light (Service Engine Soon) on and engine runs roughUpon inspection the vehicle was found with diagnostic trouble code of Pwhich indicates a misfire from multiple cylinders The technician was able to verify the misfire from cylinders & with physical evidence of electronic arching on these (2) ignition coil assemblies With evidence of arching damage to ignition coils and 4, and the presence of diagnostic trouble code Pfor multiple cylinder misfire the technician recommended replacement of (2) ignition coils (and 4) to remedy the misfire and (2) additional ignition coils (and 3) as preventative maintenance spark plugs were also recommended as they were original and recommended by [redacted] to be replaced at 60,miles (the vehicle had 66,miles on the odometer) The customer was not charged for labor to replace the spark plugs as the ignition coils were being replaced We provided the customer with an estimate to address (2) ignition coils and spark plugs with the understanding that the vehicle’s existing original ignition coils may fail soon causing the customer to have to return for essentially the same repair The customer elected to replace all ignition coils and spark plugs for this repair The repairs made completely resolved the concern of the Service Engine Soon warning light and engine running rough condition.Also, to address the claim that we increased the tire pressure to PSI to induce a Low Tire Pressure Monitor warning light is inaccurate based on how the [redacted] Low Tire Monitoring System operates The Low Tire Pressure Monitor warning light will come on with a solid (non-flashing) warning if the tire pressures vary by 25% with relation to one another 40PSI of tire pressure on one tire will NOT cause a flashing Low Tire Pressure warning light The flashing Low Tire Warning Light generally stems from a tire pressure sensor failure The diagnostic fee quoted would be to determine what sensor is failing.In summary, Tony [redacted] provides repair recommendations based on the current mechanical evidence but also considers future mechanical failures that may be related to the current condition We will make the recommendations for a complete and lasting repairWe allow the customer to define how they want the vehicle repaired based on our recommendations and their personal situation In this case the customer elected to replace components as recommended Subsequently, the vehicle was repaired properly and no longer displays the symptoms it was checked in for The customer was given additional observations on needed maintenance and opted to decline additional work Tony [redacted] has conducted this repair visit within [redacted] guidelines for repair and maintenance The request for refund is denied
Dear Mr***, We have reviewed your case and have found that you were only opted out of our service emails We have four different marketing categories: campaigns; sales follow up; service follow up; service reminders It is possible that for whatever reason you only opted out of service emails We have now removed you from all four categories and you should not be receiving any emails in the future We apologize for any inconvenience this may have caused Please contact us if you have any further concerns Thank you, The Tony Group
Complaint: [redacted] I am rejecting this response because:The policy described by the business is disingenuous at bestThey claim to make recommendations and act on the advise of the customer, but the technician I spoke to on the phone informed me that these repairs were necessary to make the car operate normallyI explicitly asked, "Are all of these repairs absolutely necessary?" to which he responded, "Yes, if you want your car to run normally again, those are the repairs that need to be made." I was outright lied to about of the urgency of these repairsIn general, if the checks and services performed on the vehicle were truly ideal, two perfectly functioning pieces of equipment would not have been needlessly repairedIn the most simplistic example I can provide, I offer this: how did a tire get air added to it, when it was already at the manufacturer's recommended air pressure? Was it by carelessness through the maintenance staff? Or was it intentional malfeasance in an attempt to garner money for fabricated work that did not need to be done? This entire repair is exemplary of shady business practices and the complete denial of wrongdoing or mistakes made on part of Tony [redacted] are egregious and very disappointing when coming from a business that is rated so highly by the Revdex.com Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: Although I "accept" the response from the business, I find their practices deceiving They claim I only opted out of emails regarding certain marketing campaigns If I opt out from ANY campaign from a business, they should discontinue emailing any further marketing offers regardless of intent I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We received a letter from the above couple and we responded to themWe included a copy of the signed registration card and bill they were given at checkout stating the room rateWe explained that our rates change based on occupancyThe $rate was our best rate at the time they made their reservationsWe also quote our best available rate when booking any reservation with our guestHad we known when at the time they made the reservation that they were AAA members we would have been happy to check to see if that 10% discount was available during their stayWe never like any of our guest to be unhappy We do try to always resolve any issues but in this case we feel they were not over chargedUnfortunately it is never good to assume a rate will be the same as the previous year or onlineWe value our guest and strive to make each and everyone happy
October 8, Revdex.com of Hawaii Bishop Street # Honolulu, HI 96813- RE: Case # [redacted] To whom this may concern, We appreciate the time Mr [redacted] has taken to express his concerns with recent purchase of his new vehicle It is certainly never our intentions to provide our customers with products and services which do not meet their expectations and we do apologize for any inconveniences incurred With regards to the scratch on his bumper, we have reached out to Mr [redacted] and have scheduled his vehicle for repairs on Saturday October 15, and provide him with alternate transportation while his vehicle is in our care Sincerely, Gary [redacted] Service Manager
6-1-Re: [redacted] ***’s Revdex.com Letter Dear Mr [redacted] We have reviewed your concern and have done extensive research into the matterWe collected all related documents and produced a time line of eventsAfter our managerial review we have determined that there was no written price commitment at your offerWe have also interviewed the salesperson and the manager involved at the time of engagement and have confirmed that there was no verbal or written commitment at your offerWe appreciate your offer and an opportunity to earn your business however unfortunately we are unable to accept your offer for purchase We pride ourselves in customer service here at Tony Nissan and have an excellent track record at providing it Please contact me, Debbie A***, if you would like to discuss this matter further or if you can provide any documentation that you received from us that supports your concern Thank you, Debbie A [redacted] General Sales Manager Tony Nissan680-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: For the same reason I have already explained to the company over text and through the last Revdex.com messageI would like to see the itemization of the refundI am calculating an amount that should have been refunded that I did not receive Sincerely, [redacted]
Response to Revdex.com Complaint filed by [redacted] :We have the following response to the claim by [redacted] that we “made unnecessary repairs” to the [redacted] VIN: [redacted] The vehicle was checked into our repair shop with the following concerns:1.SES Warning Light (Service Engine Soon) on and engine runs roughUpon inspection the vehicle was found with diagnostic trouble code of Pwhich indicates a misfire from multiple cylinders The technician was able to verify the misfire from cylinders & with physical evidence of electronic arching on these (2) ignition coil assemblies With evidence of arching damage to ignition coils and 4, and the presence of diagnostic trouble code Pfor multiple cylinder misfire the technician recommended replacement of (2) ignition coils (and 4) to remedy the misfire and (2) additional ignition coils (and 3) as preventative maintenance spark plugs were also recommended as they were original and recommended by [redacted] to be replaced at 60,miles (the vehicle had 66,miles on the odometer) The customer was not charged for labor to replace the spark plugs as the ignition coils were being replaced We provided the customer with an estimate to address (2) ignition coils and spark plugs with the understanding that the vehicle’s existing original ignition coils may fail soon causing the customer to have to return for essentially the same repair The customer elected to replace all ignition coils and spark plugs for this repair The repairs made completely resolved the concern of the Service Engine Soon warning light and engine running rough condition.Also, to address the claim that we increased the tire pressure to PSI to induce a Low Tire Pressure Monitor warning light is inaccurate based on how the [redacted] Low Tire Monitoring System operates The Low Tire Pressure Monitor warning light will come on with a solid (non-flashing) warning if the tire pressures vary by 25% with relation to one another 40PSI of tire pressure on one tire will NOT cause a flashing Low Tire Pressure warning light The flashing Low Tire Warning Light generally stems from a tire pressure sensor failure The diagnostic fee quoted would be to determine what sensor is failing.In summary, Tony [redacted] provides repair recommendations based on the current mechanical evidence but also considers future mechanical failures that may be related to the current condition We will make the recommendations for a complete and lasting repairWe allow the customer to define how they want the vehicle repaired based on our recommendations and their personal situation In this case the customer elected to replace components as recommended Subsequently, the vehicle was repaired properly and no longer displays the symptoms it was checked in for The customer was given additional observations on needed maintenance and opted to decline additional work Tony [redacted] has conducted this repair visit within [redacted] guidelines for repair and maintenance The request for refund is denied
Dear Mr***, We have reviewed your case and have found that you were only opted out of our service emails We have four different marketing categories: campaigns; sales follow up; service follow up; service reminders It is possible that for whatever reason you only opted out of service emails We have now removed you from all four categories and you should not be receiving any emails in the future We apologize for any inconvenience this may have caused Please contact us if you have any further concerns Thank you, The Tony Group
Complaint: [redacted] I am rejecting this response because:The policy described by the business is disingenuous at bestThey claim to make recommendations and act on the advise of the customer, but the technician I spoke to on the phone informed me that these repairs were necessary to make the car operate normallyI explicitly asked, "Are all of these repairs absolutely necessary?" to which he responded, "Yes, if you want your car to run normally again, those are the repairs that need to be made." I was outright lied to about of the urgency of these repairsIn general, if the checks and services performed on the vehicle were truly ideal, two perfectly functioning pieces of equipment would not have been needlessly repairedIn the most simplistic example I can provide, I offer this: how did a tire get air added to it, when it was already at the manufacturer's recommended air pressure? Was it by carelessness through the maintenance staff? Or was it intentional malfeasance in an attempt to garner money for fabricated work that did not need to be done? This entire repair is exemplary of shady business practices and the complete denial of wrongdoing or mistakes made on part of Tony [redacted] are egregious and very disappointing when coming from a business that is rated so highly by the Revdex.com Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: Although I "accept" the response from the business, I find their practices deceiving They claim I only opted out of emails regarding certain marketing campaigns If I opt out from ANY campaign from a business, they should discontinue emailing any further marketing offers regardless of intent I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We received a letter from the above couple and we responded to themWe included a copy of the signed registration card and bill they were given at checkout stating the room rateWe explained that our rates change based on occupancyThe $rate was our best rate at the time they made their reservationsWe also quote our best available rate when booking any reservation with our guestHad we known when at the time they made the reservation that they were AAA members we would have been happy to check to see if that 10% discount was available during their stayWe never like any of our guest to be unhappy We do try to always resolve any issues but in this case we feel they were not over chargedUnfortunately it is never good to assume a rate will be the same as the previous year or onlineWe value our guest and strive to make each and everyone happy
October 8, Revdex.com of Hawaii Bishop Street # Honolulu, HI 96813- RE: Case # [redacted] To whom this may concern, We appreciate the time Mr [redacted] has taken to express his concerns with recent purchase of his new vehicle It is certainly never our intentions to provide our customers with products and services which do not meet their expectations and we do apologize for any inconveniences incurred With regards to the scratch on his bumper, we have reached out to Mr [redacted] and have scheduled his vehicle for repairs on Saturday October 15, and provide him with alternate transportation while his vehicle is in our care Sincerely, Gary [redacted] Service Manager
6-1-Re: [redacted] ***’s Revdex.com Letter Dear Mr [redacted] We have reviewed your concern and have done extensive research into the matterWe collected all related documents and produced a time line of eventsAfter our managerial review we have determined that there was no written price commitment at your offerWe have also interviewed the salesperson and the manager involved at the time of engagement and have confirmed that there was no verbal or written commitment at your offerWe appreciate your offer and an opportunity to earn your business however unfortunately we are unable to accept your offer for purchase We pride ourselves in customer service here at Tony Nissan and have an excellent track record at providing it Please contact me, Debbie A***, if you would like to discuss this matter further or if you can provide any documentation that you received from us that supports your concern Thank you, Debbie A [redacted] General Sales Manager Tony Nissan680-