Von Nash, LLC

This is in response to the above complaint? We apologize for Mr [redacted] inconvenience occasionally dealers experience a delay in the titling process due to the title being "full" once we obtain the title from the auction? When all the assignments have been used on the back of the title or is "full" the title has to be processed back through the State of Indiana BMV? This process creates a delay? Again we apologize for any inconvenience this caused for our customer...the title was processed before his paper plate expired thus not disrupting Mr [redacted] ability to drive Sincerely Glover Auto Sales

This letter is in response to *** ***'s complaint filed with the Revdex.com on 6/22/ *** purchased a infinity FXfrom us on 2/27/ She
had previously "test driven" the vehicle twice before she made the decision to purchase it At the time of sale she was offered an extended warranty through GWC which was a month /14,mile Powertrain Plus coverage She made the decision to purchase this warranty and include in her loan with Nationwide Cassel We noticed after the purchase that there was a "miss" in the motor She was advised that the issue would be resolved so the vehicle was taken to Dreyer & Reinbold We then advised *** that it would be best then to take the vehicle to Safehaven Automotive and let them perform necessary test and repair Safehaven Automotive was able to do the necessary test and advised GWC...who then gave Safehaven authorization for the repair.Safehaven put in another engine and her extended warranty company GWC paid on the claim $ There was still a deductible and other miscellaneous expenses not covered by the warranty in which Glover Auto paid for There was no expenses charged to *** We were sorry to see *** have problems with her vehicle but if she had not purchased the extended warranty the expense would have been out of her pocket.Sincerely, Glover Auto Sales

This is in response to the above complaint We apologize for Mr *** inconvenience occasionally dealers experience a delay in the titling process due to the title being "full" once we obtain the title from the auction When all the assignments have been used on the back of the title
or is "full" the title has to be processed back through the State of Indiana BMV This process creates a delay Again we apologize for any inconvenience this caused for our customer...the title was processed before his paper plate expired thus not disrupting Mr *** ability to drive Sincerely Glover Auto Sales

This is in response to the above complaint.  We apologize for Mr [redacted] inconvenience occasionally dealers experience a delay in the titling process due to the title being "full" once we obtain the title from the auction.  When all the assignments have been used on the back of the title...

or is "full" the title has to be processed back through the State of Indiana BMV.  This process creates a delay.  Again we apologize for any inconvenience this caused for our customer...the title was processed before his paper plate expired thus not disrupting Mr [redacted] ability to drive. Sincerely Glover Auto Sales

The owner and I had a verbal agreement he would repair the is attached is a copy of our conversation regarding him repairing the vehicle