This is in response to [redacted] claim on the bottles of wine [redacted] storage was delivered on July 15th He notified us on October 21st by email that bottles of his wine was broken or the corks popped outThe claim was denied at first because he contacted Von Sydow's too late He became very upset with the Von Sydow's claim department, and after further evaluation, Von Sydow's in good faith decided to acknowledge his claim The insurance coverage he accepted at time of shipment was cents per pound per article As each bottle of wine weights approximately pound, he was dispersed a check for $for the bottles of broken wine Von Sydow's claim department explained to him that they could not control the gases in a bottle of wine causing the corks to pop out of the bottles This was an act of God He was also missing a ladder, which was delivered the first week of November Our question is if bottles of wine were broken or the corks popped out, why was nothing else damaged? That's a lot of wine spill? There were approximately 15-emails that were exchanged back and forth to our claims department and some of [redacted] emails were very threatening to Von Sydow's Company, such as; if this claim issued was not resolved to his satisfaction in the next business days; such as contacting our Account, contact his relocation company that handled the move and posting messages on his company-wide message board in an attempt to damage our reputation Von Sydow's is a professional moving company, since and generations moving families and companies everywhere...we care It appears that [redacted] is claiming $with the intent to damage our reputation, I find this type of behavior to be very disturbingOf course, Von Sydow's can't control what [redacted] does or doesn't do pertaining to our reputation, however, we have contacted our legal counsel to take action if this type of email behavior continues Our claims department, today, 11/9/emailed [redacted] and offered him $+ $(already sent a check for this) for a Total of $in good faith to settle this claim We feel this is a fair settlement and we have no further discussion pertaining to this claimWe're sorry for the inconvenience this may have caused and we hope that [redacted] agrees that this is a fair settlement [redacted] Von Sydow's Moving and Storage, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/02/06) */ Contact Name and Title: [redacted] - Owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@vonsydow.com In response to the Case #XXXXXXXX reference Mrand Mrs [redacted] [redacted] 's moved the [redacted] 's on November and 26, A claim form was sent out on November 28, On December 19, in the morning, our furniture restorer arrived at the [redacted] residence, at which time to repair their sofaThe [redacted] 's were told in order to repair the curio cabinet, this would require special glass The [redacted] 's did purchase depreciated value insurance prior to their move [redacted] 's has the option to either repair the items, if possible or to pay the depreciated value for the itemAs the curio cabinet was purchased used in and it was year when the move took placeWith depreciation 10% per year, would mean that they would receive zero dollars for the curio cabinetWhich this is what [redacted] 's did, however, Mr [redacted] was not happy with the fact that they did not get any money back for either item, so as a good faith gesture, we sent a $check for the curio cabinet [redacted] 's also paid the furniture restorer $to repair the sofa At one time Mr [redacted] did request if we would come to the residence and take the curio cabinet to the curb, as it was taking up too much space in their garage, as he wanted to park his vehicle in his garageI know this is not the answer the [redacted] 's want to hear, however, I feel, [redacted] 's went above and beyond the legal obligations in this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept [redacted] 's responseWe have continued to try and work with [redacted] in hopes that some kind of reasonable compromise could be reached We have reached out to the Illinois Commerce Commission and obtained a copy of the Applicant's Handbook For Household Goods Moving Services Within IllinoisAccording to this guide: "In addition to the mover's liability protection under the law for loss or damage to articles, the customer may wish to separately insure the goods Provided the mover is in full compliance with the requirements of the Illinois Insurance Code, including those pertaining to acting as an insurance agent, the mover may offer insurance to the customer if: 1) The customer agrees to the insurance, in writing, prior to the move 2) The customer is given a copy of the insurance policy prior to the move 3) The insurance policy must include the name, address and telephone number of the insurance company and/or the insurance company's agent, that the customer may use in the filing of a claim for loss and damaged goods 4) The carrier is enrolled in a master inland marine insurance policy The mover must file and keep a copy of the customer's insurance policy as part of its records for the move An original copy of the insurance policy or certificate is to be filed with the issuing insurance company." We did not receive a copy of the insurance policyWe are beginning to question if the insurance we paid for was ever purchased and would like to see policy evidenceWe were unaware we were being provided a depreciation value policyOur research has indicated that depreciation policies typically do not depreciate an item 10% until value is $Depreciation is typically reasonable and not excessive We have been unable to locate a replacement curio cabinet with curved glass for less than $I think our request for $is very reasonable Final Business Response / [redacted] (4000, 13, 2015/02/13) */ Von Sydow's has not further comments to add [redacted] Final Consumer Response / [redacted] (4200, 15, 2015/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No resolution was proposedBusiness is unwilling to find a reasonable compromise
Initial Business Response / [redacted] (1000, 5, 2014/11/01) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@vonsydow.com In response to Case NoXXXXXXXX we regret her displeasure on the claim settlement, however, she was reimbursed 100% for her claim for what she signed for reference her valuation We went above and beyond for her claim and had items repaired that her valuation did not coverWe have no further comments, this claim is closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) there are still outstanding items that they have not covered in their claim, and the damage was caused by them LYING about where my furniture was stored It was stored outside and received severe and irreparable water damage This is not moving damage, it is gross negligence on behalf of this company They didn't go ABOVE and beyond, they sent a furniture repair guy out, and from what I understand in talking to him and other people I know in the relocation industry, that is pretty STANDARD PROCEDURE for REPUTABLE moving companies Final Consumer Response / [redacted] (4200, 11, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company showed gross negligence and lied about where my items were storedthis has been confirmed by one of their employees Final Business Response / [redacted] (4000, 9, 2014/11/05) */ In response to shipper, we're happy the shipper recognizes we are a Reputable Moving Company as was stated in the correspondence that was submitted by shipper in her second complaint letter to the Revdex.comWe have full-filled our commitment in finalizing the claim for the type of valuation the shipper choose, which is cents per pound for each article and shipper is asking for more than she opted to pay forThe shipper was offered higher valuation, however, the shipper refused additional valuation and choose the lesser valuationWe went "above and beyond" for this shipperThe shipper has been writing negative comments on various internet sites about our Company and Employees in an attempt to slander our Company and EmployeesWe have contacted our attorney for further discussion to protect our Company and Employees, on the negative comments this shipper has been writing and sayingThis claim is closed and we have no further comments
This is in response to [redacted] claim on the bottles of wine [redacted] storage was delivered on July 15th He notified us on October 21st by email that bottles of his wine was broken or the corks popped outThe claim was denied at first because he contacted Von Sydow's too late He became very upset with the Von Sydow's claim department, and after further evaluation, Von Sydow's in good faith decided to acknowledge his claim The insurance coverage he accepted at time of shipment was cents per pound per article As each bottle of wine weights approximately pound, he was dispersed a check for $for the bottles of broken wine Von Sydow's claim department explained to him that they could not control the gases in a bottle of wine causing the corks to pop out of the bottles This was an act of God He was also missing a ladder, which was delivered the first week of November Our question is if bottles of wine were broken or the corks popped out, why was nothing else damaged? That's a lot of wine spill? There were approximately 15-emails that were exchanged back and forth to our claims department and some of [redacted] emails were very threatening to Von Sydow's Company, such as; if this claim issued was not resolved to his satisfaction in the next business days; such as contacting our Account, contact his relocation company that handled the move and posting messages on his company-wide message board in an attempt to damage our reputation Von Sydow's is a professional moving company, since and generations moving families and companies everywhere...we care It appears that [redacted] is claiming $with the intent to damage our reputation, I find this type of behavior to be very disturbingOf course, Von Sydow's can't control what [redacted] does or doesn't do pertaining to our reputation, however, we have contacted our legal counsel to take action if this type of email behavior continues Our claims department, today, 11/9/emailed [redacted] and offered him $+ $(already sent a check for this) for a Total of $in good faith to settle this claim We feel this is a fair settlement and we have no further discussion pertaining to this claimWe're sorry for the inconvenience this may have caused and we hope that [redacted] agrees that this is a fair settlement [redacted] Von Sydow's Moving and Storage, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/02/06) */ Contact Name and Title: [redacted] - Owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@vonsydow.com In response to the Case #XXXXXXXX reference Mrand Mrs [redacted] [redacted] 's moved the [redacted] 's on November and 26, A claim form was sent out on November 28, On December 19, in the morning, our furniture restorer arrived at the [redacted] residence, at which time to repair their sofaThe [redacted] 's were told in order to repair the curio cabinet, this would require special glass The [redacted] 's did purchase depreciated value insurance prior to their move [redacted] 's has the option to either repair the items, if possible or to pay the depreciated value for the itemAs the curio cabinet was purchased used in and it was year when the move took placeWith depreciation 10% per year, would mean that they would receive zero dollars for the curio cabinetWhich this is what [redacted] 's did, however, Mr [redacted] was not happy with the fact that they did not get any money back for either item, so as a good faith gesture, we sent a $check for the curio cabinet [redacted] 's also paid the furniture restorer $to repair the sofa At one time Mr [redacted] did request if we would come to the residence and take the curio cabinet to the curb, as it was taking up too much space in their garage, as he wanted to park his vehicle in his garageI know this is not the answer the [redacted] 's want to hear, however, I feel, [redacted] 's went above and beyond the legal obligations in this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept [redacted] 's responseWe have continued to try and work with [redacted] in hopes that some kind of reasonable compromise could be reached We have reached out to the Illinois Commerce Commission and obtained a copy of the Applicant's Handbook For Household Goods Moving Services Within IllinoisAccording to this guide: "In addition to the mover's liability protection under the law for loss or damage to articles, the customer may wish to separately insure the goods Provided the mover is in full compliance with the requirements of the Illinois Insurance Code, including those pertaining to acting as an insurance agent, the mover may offer insurance to the customer if: 1) The customer agrees to the insurance, in writing, prior to the move 2) The customer is given a copy of the insurance policy prior to the move 3) The insurance policy must include the name, address and telephone number of the insurance company and/or the insurance company's agent, that the customer may use in the filing of a claim for loss and damaged goods 4) The carrier is enrolled in a master inland marine insurance policy The mover must file and keep a copy of the customer's insurance policy as part of its records for the move An original copy of the insurance policy or certificate is to be filed with the issuing insurance company." We did not receive a copy of the insurance policyWe are beginning to question if the insurance we paid for was ever purchased and would like to see policy evidenceWe were unaware we were being provided a depreciation value policyOur research has indicated that depreciation policies typically do not depreciate an item 10% until value is $Depreciation is typically reasonable and not excessive We have been unable to locate a replacement curio cabinet with curved glass for less than $I think our request for $is very reasonable Final Business Response / [redacted] (4000, 13, 2015/02/13) */ Von Sydow's has not further comments to add [redacted] Final Consumer Response / [redacted] (4200, 15, 2015/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No resolution was proposedBusiness is unwilling to find a reasonable compromise
Initial Business Response / [redacted] (1000, 5, 2014/11/01) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@vonsydow.com In response to Case NoXXXXXXXX we regret her displeasure on the claim settlement, however, she was reimbursed 100% for her claim for what she signed for reference her valuation We went above and beyond for her claim and had items repaired that her valuation did not coverWe have no further comments, this claim is closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) there are still outstanding items that they have not covered in their claim, and the damage was caused by them LYING about where my furniture was stored It was stored outside and received severe and irreparable water damage This is not moving damage, it is gross negligence on behalf of this company They didn't go ABOVE and beyond, they sent a furniture repair guy out, and from what I understand in talking to him and other people I know in the relocation industry, that is pretty STANDARD PROCEDURE for REPUTABLE moving companies Final Consumer Response / [redacted] (4200, 11, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company showed gross negligence and lied about where my items were storedthis has been confirmed by one of their employees Final Business Response / [redacted] (4000, 9, 2014/11/05) */ In response to shipper, we're happy the shipper recognizes we are a Reputable Moving Company as was stated in the correspondence that was submitted by shipper in her second complaint letter to the Revdex.comWe have full-filled our commitment in finalizing the claim for the type of valuation the shipper choose, which is cents per pound for each article and shipper is asking for more than she opted to pay forThe shipper was offered higher valuation, however, the shipper refused additional valuation and choose the lesser valuationWe went "above and beyond" for this shipperThe shipper has been writing negative comments on various internet sites about our Company and Employees in an attempt to slander our Company and EmployeesWe have contacted our attorney for further discussion to protect our Company and Employees, on the negative comments this shipper has been writing and sayingThis claim is closed and we have no further comments