Carrie and Tiffany went ABOVE & BEYOND!! EXCELLENT CUSTOMER SERVICE!!
After an absolutely disasterous experience with a flooring company in town, I phoned and spoke to Carrie, the gal at Von Tobel's that I had been working with on a doors/trim package. I explained my horrible experience. She quickly went to the tile area and snapped pictures of tile they had in stock and sent them to me. She connected me one of their flooring specialists, Tiffany. Tiffany was amazing from the start! She was very sympathetic to the experience I had just endured. She spent a great deal of time with me in the store to find just what I needed. I walked out of the store with all my tile materials that very same day! She was able to do in 1 day what the other company couldn't accomplish in 3 weeks! I was extremely relieved! My home project that had been totally derailed the day before by the other company was back on track, full steam ahead thanks to Carrie and Tiffany!! Tiffany even gave me discounts on my order because of the experience that I had with the other company. That is unheard of! She said she wanted to help ease the situation.
I will not hesitate to recommend them to anyone in the future. I will definitely be a loyal customer of Von Tobel's because these ladies provided me with such excellent customer service!!
Carrie and Tiffany went ABOVE & BEYOND!! EXCELLENT CUSTOMER SERVICE!!
After an absolutely disasterous experience with a flooring company in town, I phoned and spoke to Carrie, the gal at Von Tobel's that I had been working with on a doors/trim package. I explained my horrible experience. She quickly went to the tile area and snapped pictures of tile they had in stock and sent them to me. She connected me one of their flooring specialists, Tiffany. Tiffany was amazing from the start! She was very sympathetic to the experience I had just endured. She spent a great deal of time with me in the store to find just what I needed. I walked out of the store with all my tile materials that very same day! She was able to do in 1 day what the other company couldn't accomplish in 3 weeks! I was extremely relieved! My home project that had been totally derailed the day before by the other company was back on track, full steam ahead thanks to Carrie and Tiffany!! Tiffany even gave me discounts on my order because of the experience that I had with the other company. That is unheard of! She said she wanted to help ease the situation.
I will not hesitate to recommend them to anyone in the future. I will definitely be a loyal customer of Von Tobel's because these ladies provided me with such excellent customer service!!