Von Zombie Tattoo, Piercing, & Clothing Company

April 5, Re: Client Complaint to Az Revdex.com : [redacted] To whom it may concern, My name is Jarris Vonzombie and I am the legal representative for Von Zombie, Llc which owns VON ZOMBIE Tattoo, Piercing & Clothing CoLocated at NIronwood Drive Suite B102, San Tan Valley, ArizonaFor the purposes of identifying VON ZOMBIE Tattoo on appointment confirmations and sales invoices the name “Tattooed Life” is used to identify said company’s transaction documents On April 4, at approximately 12:pm, client Brandon [redacted] (complainant) entered VON ZOMBIE Tattoo and spoke to the studio manager [redacted] Fisher [redacted] told me that Brandon requested a $dollar deposit be refunded *** researched the client transaction history and discovered the $dollar deposit was made for a to hour tattoo procedure dated October 20, *** further noticed that [redacted] ’s $deposit was invoiced on March 9, (Invoice #S002078P Acct#001424) The client’s deposit was forfeited and invoiced because he did not communicate his intentions, nor did he schedule a new appointment date for the procedure*** advised Mr [redacted] that according to VON ZOMBIE Tattoo policy and procedures, that when a client fails to schedule an appointment date any deposits placed are invoiced and the client’s deposit is forfeited, the same applies if a client is a no call or no show for a scheduled procedure [redacted] also informed Mr [redacted] that within the consent and release of liability form he signed, it clearly states the following “ the Studio and Corporation has a no refund policy with regards to procedures, deposits and merchandise.” [redacted] stated Mr [redacted] became angry demanding that he receive a refund of his deposit or be scheduled for a new appointment using the previously invoiced and forfeited deposit [redacted] informed Mr [redacted] that a new $deposit is required, and as he was previously informed, the deposit will be applied to the total amount of his tattoo procedureMr [redacted] refused to pay the $deposit required to schedule a new tattoo procedureMr [redacted] later showed *** his copy of the original consent/ release of liability form and original sales invoice both dated 10/20/ I researched client archives and reviewed the original release of liability and consent form signed by Mr [redacted] on 10/20/2012, along with the sales receipt/invoice (please review attachments) [redacted] discussed tattoo procedure with Mr [redacted] and conducted the business transaction with himOn the back of the consent form, there are notes written in pink by [redacted] , whom is the CEO/CFO for Von Zombie, Llc and the VON ZOMBIE Tattoo & Piercing subsidiary [redacted] noted the following; On October 20, : “( [redacted] ) Did not show for pm appt Called and he said he would schedule another time.” On November 1, : “ ( [redacted] ) Came in Nov 1st said he will come in next week to schedule.” In closing, the VON ZOMBIE Tattoo & Piercing studio held [redacted] ’s $deposit till March 9, 2013, during which time due to his failure to contact and reschedule an appointment his deposit per studio policy and procedure was forfeited and invoiced on March 9, There has been no known communication with [redacted] since November 1, Therefore, on behalf of Von Zombie, Llc and its’ subsidiary VON ZOMBIE Tattoo & Piercing, I am requesting [redacted] ’s complaint be determined as invalid and unsubstantiatedWe further request this wrongful complaint be removed from any public records that could potentially negatively affect the company’s status and rating C.c [redacted] , CFO/ CEO

April 5, 2014
Re: Client Complaint to Az Revdex.com : [redacted]
To whom it may concern,
My name is Jarris Vonzombie and I am the legal representative for Von Zombie, Llc which owns VON ZOMBIE Tattoo, Piercing & Clothing Co. Located...

at 40975 N. Ironwood Drive Suite B102, San Tan Valley, Arizona. For the purposes of identifying VON ZOMBIE Tattoo on appointment confirmations and sales invoices the name “Tattooed 4 Life” is used to identify said company’s transaction documents.
On April 4, 2014 at approximately 12:30 pm, client Brandon [redacted] (complainant) entered VON ZOMBIE Tattoo and spoke to the studio manager [redacted] Fisher.  [redacted] told me that Brandon requested a $50 dollar deposit be refunded.  [redacted] researched the client transaction history and discovered the $50 dollar deposit was made for a 1 to 1.5 hour tattoo procedure dated October 20, 2012. [redacted] further noticed that [redacted]’s $50 deposit was invoiced on March 9, 2013 (Invoice #S002078P Acct#001424).  The client’s deposit was forfeited and invoiced because he did not communicate his intentions, nor did he schedule a new appointment date for the procedure. [redacted] advised Mr. [redacted] that according to VON ZOMBIE Tattoo policy and procedures, that when a client fails to schedule an appointment date any deposits placed are invoiced and the client’s deposit is forfeited, the same applies if a client is a no call or no show for a scheduled procedure. [redacted] also informed Mr. [redacted] that within the consent and release of liability form he signed, it clearly states the following “… the Studio and Corporation has a no refund policy with regards to procedures, deposits and merchandise.” [redacted] stated Mr. [redacted] became angry demanding that he receive a refund of his deposit or be scheduled for a new appointment using the previously invoiced and forfeited deposit. [redacted] informed Mr. [redacted] that a new $50 deposit is required, and as he was previously informed, the deposit will be applied to the total amount of his tattoo procedure. Mr. [redacted] refused to pay the $50 deposit required to schedule a new tattoo procedure. Mr. [redacted] later showed [redacted] his copy of the original consent/ release of liability form and original sales invoice both dated 10/20/2012.
I researched client archives and reviewed the original release of liability and consent form signed by Mr. [redacted] on 10/20/2012, along with the sales receipt/invoice (please review attachments). [redacted] discussed tattoo procedure with Mr. [redacted] and conducted the business transaction with him. On the back of the consent form, there are notes written in pink by [redacted], whom is the CEO/CFO for Von Zombie, Llc and the VON ZOMBIE Tattoo & Piercing subsidiary. [redacted] noted the following;
1.  On October 20, 2012 : “([redacted]) Did not show for 3 pm appt.  Called and he said he would schedule another time.”
2.  On November 1, 2012 : “ ([redacted]) Came in Nov 1st said he will come in next week to schedule.” 
In closing, the VON ZOMBIE Tattoo & Piercing studio held [redacted]’s $50 deposit till March 9, 2013, during which time due to his failure to
contact and reschedule an appointment his deposit per studio policy and procedure was forfeited and invoiced on March 9, 2013. There has been no known communication with [redacted] since November 1, 2012. 
Therefore, on behalf of Von Zombie, Llc and its’ subsidiary VON ZOMBIE Tattoo & Piercing, I am requesting [redacted]’s complaint be determined as invalid and unsubstantiated. We further request this wrongful complaint be removed from any public records that could potentially negatively affect the company’s status and rating. 
C.c. [redacted], CFO/ CEO

April 5, 2014

Re: Client Complaint to Az Revdex.com : [redacted]

To whom it may concern,

My name is Jarris Vonzombie and I am the legal representative for Von Zombie, Llc which owns VON ZOMBIE Tattoo, Piercing & Clothing Co. Located...

at 40975 N. Ironwood Drive Suite B102, San Tan Valley, Arizona. For the purposes of identifying VON ZOMBIE Tattoo on appointment confirmations and sales invoices the name “Tattooed 4 Life” is used to identify said company’s transaction documents.

On April 4, 2014 at approximately 12:30 pm, client Brandon [redacted] (complainant) entered VON ZOMBIE Tattoo and spoke to the studio manager [redacted] Fisher.  [redacted] told me that Brandon requested a $50 dollar deposit be refunded.  [redacted] researched the client transaction history and discovered the $50 dollar deposit was made for a 1 to 1.5 hour tattoo procedure dated October 20, 2012. [redacted] further noticed that [redacted]’s $50 deposit was invoiced on March 9, 2013 (Invoice #S002078P Acct#001424).  The client’s deposit was forfeited and invoiced because he did not communicate his intentions, nor did he schedule a new appointment date for the procedure. [redacted] advised Mr. [redacted] that according to VON ZOMBIE Tattoo policy and procedures, that when a client fails to schedule an appointment date any deposits placed are invoiced and the client’s deposit is forfeited, the same applies if a client is a no call or no show for a scheduled procedure. [redacted] also informed Mr. [redacted] that within the consent and release of liability form he signed, it clearly states the following “… the Studio and Corporation has a no refund policy with regards to procedures, deposits and merchandise.” [redacted] stated Mr. [redacted] became angry demanding that he receive a refund of his deposit or be scheduled for a new appointment using the previously invoiced and forfeited deposit. [redacted] informed Mr. [redacted] that a new $50 deposit is required, and as he was previously informed, the deposit will be applied to the total amount of his tattoo procedure. Mr. [redacted] refused to pay the $50 deposit required to schedule a new tattoo procedure. Mr. [redacted] later showed [redacted] his copy of the original consent/ release of liability form and original sales invoice both dated 10/20/2012.

I researched client archives and reviewed the original release of liability and consent form signed by Mr. [redacted] on 10/20/2012, along with the sales receipt/invoice (please review attachments). [redacted] discussed tattoo procedure with Mr. [redacted] and conducted the business transaction with him. On the back of the consent form, there are notes written in pink by [redacted], whom is the CEO/CFO for Von Zombie, Llc and the VON ZOMBIE Tattoo & Piercing subsidiary. [redacted] noted the following;

1.  On October 20, 2012 : “([redacted]) Did not show for 3 pm appt.  Called and he said he would schedule another time.”

2.  On November 1, 2012 : “ ([redacted]) Came in Nov 1st said he will come in next week to schedule.” 

In closing, the VON ZOMBIE Tattoo & Piercing studio held [redacted]’s $50 deposit till March 9, 2013, during which time due to his failure to

contact and reschedule an appointment his deposit per studio policy and procedure was forfeited and invoiced on March 9, 2013. There has been no known communication with [redacted] since November 1, 2012. 

Therefore, on behalf of Von Zombie, Llc and its’ subsidiary VON ZOMBIE Tattoo & Piercing, I am requesting [redacted]’s complaint be determined as invalid and unsubstantiated. We further request this wrongful complaint be removed from any public records that could potentially negatively affect the company’s status and rating. 

C.c. [redacted], CFO/ CEO