Date: March 6, Revdex.com To: Whom it may concern, This letter is in response to the complaint of wax services rendered 2/18/I remember this customer; she came in to have a lip wax doneWe were very
busy when she arrived and all employees were with customers at that timeI advised the customer that we would be with her shortly and asked her to wait for serviceThe customer waited, once an employee was available to provide service, the employee escorted the customer to the area where we provide the waxing procedurePart of our process when we are providing services, is to review the steps before we start, so the customer is comfortable and aware of what we are doingWe followed our protocol of reviewing before taking action and initiating service with this customer as wellWhen providing service to this customer, the employee reviewed not only the lip wax; she also reviewed the process of eye brow wax as wellDuring the eye brow wax process the customer did not advise in any way to the employee that she did not want the serviceShe allowed the employee to provide the eyebrow wax serviceAfter we finished providing the service the customer t*** advised that she did not want an eyebrow waxWe have satisfied customers that have been coming to our shop for many years and have not experienced this type of situationOur goal is to provide excellent customer service to all customers, which is why we follow a standard process of clarifying what the customer wants done before we start our processWe do take this complaint seriouslyIf there are any questions please feel free to contact me directlyRespectfully, *** *** ###-###-####
As I had previously stated in my first response, services that were requested were rendered to client *** ***Although English is not our first language, we are able to understand and communicate effectively to all of our customersWe worked very hard for many years to build up a reputation for our shop and satisfy returning customers for many yearsWe dwell in a very friendly and customer orientated environment with no previous issues and or complainantsAlthough I am not in agreement with Ms*** ***’s complaint, I am willing to be above such an issue and refund her $for her eyebrow waxingAgain, I am not acknowledging that we were in the wrong by any matter for the complaint against our shop that has been made, but only want to resolve the issue and have it be closed so we can move onPlease advise where of how the $can be refunded so it can be done so immediately and this issue and can be considered resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please let me know if you need my address to mail the refund.
Thank you
Sincerely,
*** ***
Date: March 6, Revdex.com To: Whom it may concern, This letter is in response to the complaint of wax services rendered 2/18/I remember this customer; she came in to have a lip wax doneWe were very
busy when she arrived and all employees were with customers at that timeI advised the customer that we would be with her shortly and asked her to wait for serviceThe customer waited, once an employee was available to provide service, the employee escorted the customer to the area where we provide the waxing procedurePart of our process when we are providing services, is to review the steps before we start, so the customer is comfortable and aware of what we are doingWe followed our protocol of reviewing before taking action and initiating service with this customer as wellWhen providing service to this customer, the employee reviewed not only the lip wax; she also reviewed the process of eye brow wax as wellDuring the eye brow wax process the customer did not advise in any way to the employee that she did not want the serviceShe allowed the employee to provide the eyebrow wax serviceAfter we finished providing the service the customer t*** advised that she did not want an eyebrow waxWe have satisfied customers that have been coming to our shop for many years and have not experienced this type of situationOur goal is to provide excellent customer service to all customers, which is why we follow a standard process of clarifying what the customer wants done before we start our processWe do take this complaint seriouslyIf there are any questions please feel free to contact me directlyRespectfully, *** *** ###-###-####
As I had previously stated in my first response, services that were requested were rendered to client *** ***Although English is not our first language, we are able to understand and communicate effectively to all of our customersWe worked very hard for many years to build up a reputation for our shop and satisfy returning customers for many yearsWe dwell in a very friendly and customer orientated environment with no previous issues and or complainantsAlthough I am not in agreement with Ms*** ***’s complaint, I am willing to be above such an issue and refund her $for her eyebrow waxingAgain, I am not acknowledging that we were in the wrong by any matter for the complaint against our shop that has been made, but only want to resolve the issue and have it be closed so we can move onPlease advise where of how the $can be refunded so it can be done so immediately and this issue and can be considered resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please let me know if you need my address to mail the refund.
Thank you
Sincerely,
*** ***