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Vons

PO Box 20, Boise, Idaho, United States, 83726

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Reviews Grocery Store Vons

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Today, 3/8/20, I purchased a bottle of "Butter Chardonnay" which was advertised on sale in the Vons weekly mailing. The advertisement says "Double Discount Weekend! Sat & Sun March 7th & 8th". I was charged $14.43 which is the Single Club Price. I pointed out to the cashier the Double Discount in the advertisement. I should have paid $12.99, not $14.43. She told me I'd have to go to Customer Service to get a correction. At customer service, the employee apologized and said "This happens sometimes. I'll have to check into it". He didn't scan my receipt, he merely used a calculator and gave me $1.44 refund. I realized after getting home that he didn't include the tax in my refund. Also, Vons has a price accuracy guarantee that since I was overcharged for an item that cost more than $5, I should have received a $5 gift card. And since my receipt wasn't scanned for the price adjustment, I know the next customer who buys this item will not be charged the proper advertised price. There was no indication that the price in your system was corrected.
This happened today 3/8/20 at store# 3517 at 24325 Crenshaw Blvd, Torrance, CA 90503. My receipt scan code is ***. My $1.44 refund receipt was issued, the scan code is ***.
I'm upset about being "cheated" by the pricing system and disappointed by how employees did not handle the situation according to company policy.

Vons Response • Mar 16, 2020

Hello,Our records show that our Store Director Dan G, has contacted the customer and spoke about the issue. The customer was also offered a Gift Card. Thank you, and our apologies for the customer's experience.

Customer Response • Mar 18, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. One correction to their response, I received an email from the store manager, he did not speak to me.

Sincerely

Asked to return or exchange wine and was told it was not possible because of a California law and store policy. However, the only California law is on returning alcohol not on exchange it for other alcoholic beverages such as red, white, or other types of wines. Moreover, VONS policy only mentions you can't return alcohol. There's no word of exchange it. Called to store and was told return and exchange is the same thing. No, it is not the same thing.
Product_Or_Service: Sparkling wine

Vons Response • Jan 14, 2020

Hello. Our Management was previously in contact with the customer regarding our return policy. Vons policy is that we cannot refund alcohol if the customer over purchased alcohol. The customer stated that he over purchased for an event. We would be happy to assist the customer with an exchange, wine for wine or like product for the same. The customer can contact Tami B and the exchange will be made. Phone: 562-498-2111. Thank you.

I visited the Vons location in Fontana, CA on August 5, 2019 and I purchased a 12 pack of Dos Equis and spiked Agua Fresca as part of a special promo. I should have received a $12 PayPal rebate however I never did. I just chatted with customer service and according to them my initial rebate offer expired and a new offer was added to my account after I made my purchase. This information does not sound correct to me. I believe I should have received the $12 in total rebates.

Vons Response • Aug 13, 2019

Offer Details states: Add offers to your loyalty account prior to in store or online check out then redeem in store where you regularly shop or apply to your on line order.

Our records show that the customer shopped on 8/5/2019 @2:56 PM, and added his offer on 8/6/2019 @ 10:06 AM.

Customer Response • Aug 13, 2019

Complaint: ***

I am rejecting this response because:again I specifically remember added this offer before going to the store. According to the agent I chatted with that offered expired but that doesn't make sense to me. Again this is an attempt to solve this problem directly with Vons/Albertsons otherwise I will just contest $12 with my credit card company

Sincerely

Vons Response • Aug 16, 2019

We will go ahead as a one time courtesy place a $12.00 make good offer on the customers club card. Going forward the offer needs to be added before the customer goes shopping and the offer needs to trigger on the customers transaction.

Dear Madam/Sir,
I have a complaint about Von Supermarket storage cooler engines located at the back of the store. Where is exactly facing my backyard with other tenants balcony.
There is a constant ventilating squeak noise coming all day long and it affects my pets ears since this noise started two months ago.
We have placed multiple verbal complaints two months ago when the noise was worst. I guess they serviced it. Noise gone down but still exist and heard more during evening hours.
I would be pleased if you could support us for the sake of peaceful environment.
Tha k you

Vons Response • Jul 02, 2019

We received notification from the Store Director that he has put in a work order to get this issue fixed. The Store Director contacted the customer to let him know they are working to get this fixed as quickly as possible.

I RECEIVED A GROCERY DELIVERY FROM VONS. I CALLED IMMEDIATELY AND WAS UNABLE TO GET THROUGH, I HAVE SENT 4 EMAILS AND CONTACT MESSAGE VIA YOUR WEBSITE AND HAVE NOT HEARD BACK.

I HAD ITEMS RECEIVED THAT WERE EXPIRED AND DATES WERE NOT CHECKED AND ITEMS WERE SUBSTITUTED AND SHOULD NOT HAVE BEEN.

Vons Response • Feb 15, 2019

Our records indicate that the customer did receive a full refund on 02/04 for the issue that she had with the quality of the products.

I ordered Vons home delivery and in my order I ordered a specific variety of Mother's brand cookies. I specifically chose the option of "No Substitutions" which is one of the options that Vons provides customers to choose from. Instead of honoring my "No substitutions" request, Vons substituted part of my order anyway with a completely different product (not even the same brand) and charged my credit card $18.99 for product that I did not order. They have refused to refund me, or delivery the correct product, and my emails to their corporate office go unanswered.
Product_Or_Service: Mother's double fudge cookies
Order_Number:

Vons Response • Jan 29, 2019

The customer reached out to us on social media on January 17, 2019 and we refunded the customer $ 20.94 back to her credit card.

Customer Response • Jan 29, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I was over charged for a item and went to customer service to report it. The employee checked it and verified that I was over charged $1 and said that he'd refund my dollar. But I noticed the price accuracy policy and brought it to his attention. He refused to honor the store policy and tell me that he would only refund the dollar. He argued that I really wasn't over charged because it rang up as regular price. I had to request the store manager. Twice. She didn't come after the first call, and after waiting for more than 10 minutes I requested that she be called again. When she finally came she verified again that I had been charged a full dollar over the advertised sale price. And then after going through all of this she honored the guarantee. After treating me like a beggar and vagrant. I'm a hard working American who was over charged and treated like a thief. No one ever even apologized. And on top of that no one did anything to correct the problem. So every customer who purchases the same item will still be over charged a whole dollar!!!! Horrible customer service. And employees who don't even know store policy.

10-12-17 I bought on sale 18ct. eggs from *** for $0.97. When I went to cook them they developed info green spores. I have not seen anything like this before and was alarmed that the eggs are bad. The eggs were 1 day from being out of date. When I tried to called the tele. # on the receipt. *** the menu system cut me off. I called x3. I went over there a few days later, by then the date was expired. *** refused to help me. I wrote *** corp. hq. in Arcadia, CA. I was ignored. I complained to Revdex.com LA. For some reason unknown to me they transferred me to Central Calif. Revdex.com. They thought *** hq. was in Bakersfield. They did not get a reply and closed the case. I called the Customer Svc # on ***'s website. Apparently their Customer Svc is in Arizona. I could not get through to a live person. I called a few times and left a message. I was not replied to. I tried to get LA County Bar Assn. Dispute Resolution Program to help but they told me they were closing down and referred me to ***. *** requires a paper complaint submission. *** took no action. I also wrote a complaint to an address for *** hq I found in Orange County, CA. Meanwhile another 18 ct. cartoon of eggs I bought had bad eggs in them. I only recently learned *** was bought by Albertsons. I complained the the Idaho Atty Gen. Office. After they reviewed they referred me to the Calif.Public Health Dept. That agency is not interested in replacing the bad eggs. They are interested in only the temperature of freezer. Half my freezer is full of bad eggs from ***. I want this matter resolved without further trouble to me. I will email you pictures of the green spores.

Vons Response • Oct 01, 2018

Upon receipt of this complaint we forwarded to the Store Director where Dr. *** purchased the eggs. The Store Director has sent a response to Dr. *** to let him know that he will gladly replace the eggs for him.

Customer Response • Oct 02, 2018

Complaint: ***

I am rejecting this response because no one has contacted me from the store.

Sincerely

Vons Response • Nov 05, 2018

Upon receipt of this rejection, I contacted the Store Director again. Had Professor *** advised us that he wanted to return the eggs one dozen at a time, we would have made the arrangement for him. The Store Director advised that she will be happy to replace the eggs one dozen at a time. Professor *** needs to come into the store any day except Thursday or Sunday and ask to speak to Brianna F, Store Director for assistance. If he cannot come in during the day, he should ask for the Manager on Duty and let them know that Brianna has agreed to replace the eggs, one dozen at a time.

Customer Response • Nov 08, 2018

Complaint: ***

I am rejecting this response because Albertson's is acting in bad faith. They have not solved the problem.

Sincerely

On 12/22/2017, among other items I purchased four Amazon gift cards totaling $500 -- two gift cards were for $100 and two gifts were for $150. The cashier pulled the tab and ripped open the gift card package to expose the bar code on the back of the card and she proceeded to "activate" the gift cards. I gave the gift cards as Christmas presents. I gave one card to my son, one card to my son's girlfriend, one card to my daughter, and one card to my son-in-law. My son-in-law was able to use his card on Amazon. However, on 12/31/2017 my daughter tried to use her card but was not able to use. She asked her husband for assistance but he couldn't use it either that's when he noticed that the gift card had a bar code label covering the gift card's original bar code. We checked the other three gift cards and noticed that the other two gift cards also had bar code labels covering the gift card's original bar code. I went to the Vons Store and spoke with the manager. She tried contacting Vons' gift card fraud department but since it was New Year's Eve day she was unable to get a hold of anyone. She took my cards and information. I returned to the Vons Store a couple of days later. The gift card were returned to me with instructions to fax my claim to the fraud department. I did as I instructed. I was informed that the process would take a couple of months. On 2/9/18 I sent a follow-up fax to the Vons' fraud department asking for status. I heard back from the Vons' fraud department twice. The first time I was asked for additional information which I provided. The second time I was told I was told to contact Amazon and have Amazon credit my Amazon account the $400 I lost when I purchase the gift cards. Amazon said I should contact Vons and ask Vons to return my $400. I contacted Vons' fraud department again but as of today I have not heard back. I have been waiting for Vons to return my $400 for more than 6 months.
Product_Or_Service: Amazon Gift Cards

Customer Response • Jul 25, 2018

Good Afternoon,

I would like to inform the Revdex.com that I have received communication from Vons/Safeway regarding my refund request. After obtaining additional information and checking with Amazon to confirm the $400 was not deposited to my Amazon account, Vons/Safeway has agreed to refund my $400.

Thank you for your attention to my complaint.

On Saturday, June 23, 2018, I went to the Vons in Chatsworth.

As advertised, I utilized a Just4U discount by purchasing 12 trays of Bella dog food. The discount if I were to purchase 12 was $5.00. See below.

My List

Remove Bella(r) From My List
Bella(r), on twelve (12) 3.5 oz trays of Purina(r) Bella(r) Wet Dog Food
Coupon: Save $5.00
Offer Type: One-time MFG Coupon
Expires: 7/18/2018

This was the deal I used on my Vons card and I did NOT see that this discount was reflected in my receipt. I emailed Vons but they have not responded.

This is not the first time this has happened; it has occurred several times and I receive only a half-baked apology.

Vons Response • Aug 08, 2018

I am writing in response to Revdex.com Case ***. We previously
received correspondence from customer Liz Brown prior to her filing the Revdex.com
complaint. Ms. Brown advised that she purchased the dog food on 06/24. And the
following response was sent to her:

Thank
you for writing to us. We currently aren't showing a transaction for 06/24 on
your account. This indicates that the phone number was not entered properly at
checkout and is why you did not receive your offer. Please return to the store
with your receipt for further assistance with a refund.

Thank you for shopping with us.
Kyle
Customer Support Center

We had been waiting to hear from the store or the customer
to let us know if this had been addressed when we received your notification of
unanswered. We apologize for the inconvenience. It turns out that Ms.
*** made the purchase on 06/23 and we have now found the transaction in
question. We have now provided a $5 credit to her account. She needs to allow
up to 24 hours for this credit to apply to her account. Here is the official
response to the Revdex.com Case.

Thank
you for your feedback. We apologize for any inconvenience this may have caused
you. We have found that the date of your transaction was 06/23 but you advised
the representative it was 06/24 originally. We have added a $5 credit to your
account. Please allow up to 24 hours before this credit is available for use.
This credit will come off the next time you shop in our store and use your
telephone number. Please let us know if there is anything else we can assist
you with.

Thanks!

Teresa M
CSR 3

Customer Support Center

Customer Response • Aug 08, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I have a gift card and bought some food...and the remainder of the gift card was a few dollars and the store refused to refund the balance of the gift card.

Vons Response • Apr 10, 2018

We have emailed Mr. a second time today to request the location of the store his complaint is regarding so that we can have this address.

Customer Response • Apr 10, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The location of the Store is 710 Broadway, Santa Monica, CA 90401

Sincerely

Vons Response • Apr 10, 2018

We asked Mr. to send us the location of the store. The response you sent says that he accepted our response. You noted that he did not. We are unable to assist the customer until we have the location of the store where the issue is regarding.

On December 11, 2017, I purchased a $100 gift card for *** as a Christmas gift for my brother at this *** location. A location I frequent quite a bit. And have purchased many gift cards before. I used my B of A credit card as well as my *** club card, because of massive points used towards gas discounts. My brother went to use his gift card at a *** in Duarte, CA on Jan 12, 2018. The card was denied at the store, the clerk saying it was invalid. After being let know from him I searched for my receipt. Unfortunately with all the holiday shopping, that receipt was misplaced. I searched the *** website to see if I could track my purchases using my club card number. After not being able to, I saw the purchase on my bank online statement that posted 12/13/18 for the amount of $181.56. Of course it doesn't show WHAT was purchased. But as a single man, I have NEVER spent that much in just groceries in my life. I have called *** corporate and was give some case number that has done nothing. I went into the physical store where the manager told me, "it might be a loss". I've been told someone from bookkeeping would contact me soon. Its been over a week. I call and get the runaround. I even took them the actual gift card in which they told me that the number on the card doesn't match the sleeve it was attached to. I don't know what that means'Very frustrating. I have clearly been charged by ***. But the gift I gave doesn't exist. I shop at this store a lot! Even the manger knew who I was. Many of the cashiers do as well.Product_Or_Service: *** Gift card

Customer Response • Feb 09, 2018

Just wanted to write to you to inform you that *** finally resolved my issue by giving me a refund to my credit card used to purchase the Best Buy gift card. This was just resolved on 2/6/18. I originally went to them on Jan 12, 2018. Still waiting for the credit to appear on my credit card statement but I imagine it takes 5 days or so. Thank you for replying to my initial complaint.

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Description: Grocers - Retail

Address: PO Box 20, Boise, Idaho, United States, 83726

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