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Voorhees Siding & Windows

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Reviews Voorhees Siding & Windows

Voorhees Siding & Windows Reviews (1)

Initial Business Response /* (1000, 5, 2016/04/12) */
Mr*** is being taken care of as we speak & hopefully to his satisfactionOur office received only phone call regarding the issue (Feb2015) & to my knowledge he was taken care of since I received no other calls from himMr***'s main
issue had to do with an existing yankee gutter system on his porch that was only sealed as specified in the contractHe chose to seal instead of replace this gutter systemWe apologize for delay in addressing Mr***'s issue as it was not known that he still had an issueMr*** had already filed this complaint before contacting our officeHe sent an email to us after the complaint was filed & only then did we know that he still had an issue with usIf I had received a phone call prior, he would have never had to made a complaint caseWe try to the best of our ability to take care of our customersIt is our hope that Mr*** is satisfied with the repairs that our crew is currently making
Initial Consumer Rebuttal /* (3000, 11, 2016/06/13) */
Vorhees siding and windows put a new roof on our home last year Since the new roof was put on, my front porch has been ruinedMy columns in the front of my home are rotting from poor flashing and moistureWe have filed a complaint and they agreed it was their fault and would make all of the needed repairsThey came once and started the job then left for over a month with no communicationAfter reaching out for an update we had a rep come and tell us the previous crew has said the job was finishedMy columns were still not replaced and I didn't even have shingles on my roof at this pointA new crew came back and started and started the job againThey left and have never returned nor have we received any communication from the companyI still have missing shingles on my room and my porch continues to get worse with collapsing columns each dayI want my porch to look as it did before this company ever stepped foot on my propertyThey have ruined the integrity of my home and as a paying customer with a contract and proof that they agreed this was their fault, I deserve timely responses and a correction to their mistakeWe have had three different roofing crews to this home from Vorhees none of which have completed the jobI want it finished now
Product_Or_Service: Roofing
Final Business Response /* (4000, 15, 2016/07/08) */
In regards to the *** complaint:
Our contract with the ***'s was as follows:
Tear off roof & haul away & clean up wellInspect sheeting if needed $30/sheetFront porch sheeting is includedInstall Owens Corning Duration0Get the *** off their property"They refuse to believe that the issue is due to their Yankee Gutter System & we have no doubt that it isWe were to coat the Yankee Gutter System, which we did We were not to perform any other work on this systemWe have went up & above to try to help them solve their porch issue & have advised them, after opening the porch up yesterday, that they need to hire the service of someone who works with Yankee Gutters/metalThe amount of damage due to the Yankee Gutter System drainage issue is extensive
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Address: 1931 Grand Ave, Vidor, Illinois, United States, 61401

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