Vortex Computing Inc.

Initial Business Response /* (1000, 5, 2016/03/04) */
Hi [redacted],
We are so sorry that you are not pleased with your [redacted] or the service you received from our dealership. At Penney Kia we pride ourselves on the level of service we deliver to our customers. As soon as you mentioned that you...

had a safety concern with your car, we offered to bring your vehicle in for service right away. We even went as far as picking up your car from your work place and leaving a loaner car for you so that that you wouldn't be inconvenienced. We then proceeded to put a recording device in your car as recommended by [redacted] to record the history of the car to see if the problem could be replicated. We kept the vehicle for an extended period of time to test the car under different operation conditions; however, the problem could not be duplicated. For the trouble you encountered, Penney Kia completed a complementary car cleaning and filled up your fuel tank with gas. Under the direction of [redacted] we returned the vehicle to you. [redacted]'s customer service representative [redacted] explained that if the problem occurred again then we would take the car in immediately and give you a loaner car so that you would not be troubled.
[redacted] did not offer to buy back the vehicle; however, Penney Kia would be more than happy to appraise the car for a fair market value if it is of interest to you.
If you have any more questions or concerns please do not hesitate to contact us.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The explanation given here by Penney Kia is an account of the second time our vehicle was serviced in 2016 for the same serious safety concern. The first service of this year occurred from Jan 5-8 where the result of their findings being that they were unable to duplicate the problem--saying bring it back if it happens again. It was only after we voiced our displeasure with this conclusion with General Manager, [redacted] on Jan. 11 that Penney Kia request that we return our vehicle as outlined in their statement and use thier "recording device". During this second visit they finally decided that a safety concern such as brake failure was serious enough to consult [redacted] resources and expertise outside of their own building. This resulted in [redacted] admitting they have had this problem before and that's when they decided to replace our booster valve.
We never had any discussion with a [redacted] as implied here and it is disquieting to know that by their own admission the problem may occur again. (The [redacted] rep. we dealt with was Malia.)
The response doesn't state why Kia won't buy back our vehicle. An appraisal is of no use to us as we can't in good conscience sell this car to anyone if we feel it is unsafe to drive. Does Kia really think that cleaning our car and putting gas in it is going to make us feel safer?? We still request that Penney Kia buy back our vehicle at book value.
Final Business Response /* (4000, 12, 2016/03/17) */
We would be more than willing to purchase the vehicle for fair market wholesale value. This would be the amount that a car would be appraised for at a dealership or an auction value.

If you have any questions please don't hesitate to let me know.
Final Consumer Response /* (4200, 14, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The amount that Penney Kia is willing to give us for our vehicle is a mere $[redacted]. We were willing to take $[redacted]. even though we could sell it for $[redacted] privately. [redacted] Nowhere in Kia's statement do they mention anything about the safety of our car, e[redacted]. I[redacted]