VOS Motors

I purchased a brand new 2022 motorcycle from this dealer in June 2022. After completing the documents and financing, when I went to the dealer to pick up the bike, I noticed damage on both sides of the bike (scratches and broken fairings on the left and right sides). The dealer promised to change the damaged fairings under the warranty, and they gave me a written document confirming this promise. After several inquiries, they finally changed the right-side fairings after 3 months and told me the manufacturer did not send them the right-side fairings for replacement. After about an additional 2 months, and despite my several inquiries about replacing the damaged right-side fairings, the dealer does not answer my requests, and their parts manager (Jean) does not respond to my emails.

I bought a new vehicle from this dealer and expect to have an intact product. The dealer's managers talked very friendly at the time of purchase, but unfortunately now they ignore my request despite promising me to fix this issue, and when I call them, they refer me to their non-responsive parts manager, who unprofessionally does not respond to my emails and contacts. I want a clear response from this dealer telling me when the damaged right-side fairings are supposed to be replaced.