To whom it may concern;I am referencing the above issue and forwarding our response as follows.This customer contracted our company to custom build and finish two TV stands to her specific dimension requirements and color/finish choice.We have completed the assembly and have tried to contact the customer for delivery.At this point we have not had any response from the client to deliver the items.We are open seven days a week and here to discuss with the client but she has not returned.The only information I have received from the customer is a dispute with the Credit Card company and this complaint through Revdex.comThrough these two avenues she has asked for a refundOur policies are that the customer has three days to cancel the order after the transaction dateThis is clearly stated on the CC receiptOnce we begin cutting and assembly of the custom made furniture we do not refund deposits.We stand ready to arrange delivery of these items with customer.Thank you, Lance F*
To whom it may concern;I am referencing the above issue and forwarding our response as follows.This customer contracted our company to custom build and finish two TV stands to her specific dimension requirements and color/finish choice.We have completed the assembly and have tried to contact the customer for delivery.At this point we have not had any response from the client to deliver the items.We are open seven days a week and here to discuss with the client but she has not returned.The only information I have received from the customer is a dispute with the Credit Card company and this complaint through Revdex.comThrough these two avenues she has asked for a refundOur policies are that the customer has three days to cancel the order after the transaction dateThis is clearly stated on the CC receiptOnce we begin cutting and assembly of the custom made furniture we do not refund deposits.We stand ready to arrange delivery of these items with customer.Thank you, Lance F
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