Voss Plumbing & Heating of Paynesville

Complaint: [redacted] I am rejecting this response because: The GM’s reply to my complaint is riddled with inaccuracies Had he made a legitimate effort to reply to my many calls I put into him, he may have been more accurate and truthful in is reply Fact is and contrary to MrK [redacted] ’s speculation, until my motor home instantly blew a spark plug, it was running extremely well Incidentally the plug happen stance blew across the street from the Salmon Motors dealership Therefore, the GM’s statement that my motor home must have already had a miss in the engine is absolutely falseAs I previously stated, the engine was running just fine up until that event occurredThe GM’s statement indicating that Fords recommended repair for such a problem, outside of replacing the head, is to retap the head, install an insert and new spark plug is correct This is what I am told Salmon Ford did That is not the issue The issue is the repair they performed did in fact fail less than miles after leaving their service departmentThat is when the engine developed an engine miss Furthermore, the complaint includes the manner in which they have addressed the issue; taking no responsibility for their poor workmanship.MrK [redacted] goes on to state that I took the vehicle to two other dealerships since leaving their facility and that those dealerships performed the same “fix” as they attempted That is absolutely incorrect Fact is I took the vehicle to two other repair shops The first was not able to make any repair as they were not equipped to do so and even if they were, did not have the time to deal with it The second shop I took it to did in fact diagnose and confirm the fact that the repair attempt made by Salmon Motors had in fact failed This second repair shop was able to make a successful repair to the same cylinder that Salmon Motors attempted to make, unsuccessfully Following the second repair shops repair to the failed insert (caused by Salmon Motors), the engine still had the same engine miss that had developed following Salmon Motors failed repair Again, the engine did not have a miss until after Salmon Motors repair job failed It is the second repair shop I took the vehicle to after leaving Salmon Motors that also detected that the cylinder that Salmon Ford attempted to repair was what was causing the engine to miss A miss that again, did not exist prior the Salmon Motors failed repair job.MrK [redacted] ’s statements regarding my attempts to contact him are absolutely falseMy call log reflects I tried to contact Salmon Motors no less than times between August and August 31, 2016, of which were put into MrK [redacted] Calls are as follows:August 9: @3:03, left message for service managerAugust 10: @11:16, talked with service managerAugust 10: @2:42, left message for service managerAugust 10: @2:53, left message for service managerAugust 11: @08:48, left message for service manager @09:34, talked w/service manager @11:19, left message w/ general manager office @12:16, talked w/ service managerAugust 12: @12:40, @12:43, @2:17, left messages for service manager each time and GM @2:callAugust 15: @11:left message for general manager@1:50, talked with owner MrH***August 19: @2:left message w/ GM and service managerAugust 25:@09:20, left message w/service managerAugust 29: @10:missed call from Salmon Motors (no message)@ 12:talk w/service manager again was told nothing they could do.August 31:@2:left message w/service managerOne can clearly see that MrK [redacted] ’s statements in regard to my attempts to contact him are less than accurate.As my previous complaint noted, I did in fact have several discussions with Salmon Motors Service managerUntil such time as they refused to return any of my multiple calls and messages I left for them If in fact MrK [redacted] did call me one time and did not receive an answer, why then didn’t he simply leave me a message to call him back? Or better yet, call me back? I believe he is mistaken in thinking he may have called me at all.Another statement made by MrK [redacted] is that his service manager suggested I take the vehicle to another ford dealership to see what was causing the problem The service manager time and time again told me that the repair they made was intended only as a “temporary fix” and therefore there was nothing he could do I in fact raised the desire to take the vehicle to a ford dealership to troubleshoot the problem but strongly felt that Salmon Motors should be responsible for authorizing such They refused to do so again stating that there was “nothing they could do”.Once it became apparent that both the GM and service manger would no longer return any of my calls, I did in fact write a letter to the owner of the dealership explaining the situation The owner did in fact call me We had a long conversation in which MrH***, the owner, explained that he had a long conversation with his service manager and told me he and his service manager essentially agreed with the contents of my complaint (Why then doesthe GM have so many discrepancies in his statements and is stating that my complaint is inaccurate? The owner seems to think otherwise.) MrH [redacted] went on to inform me that his service manger was new and that he should have handled this situation differentlyAt the conclusion of my discussion with MrH***, he did agree to reimburse me the amount I had paid them to make the failed repair However as the writing of this response I have yet to receive any such reimbursement.MrK [redacted] concludes his response by stating if the engine was running on all cylinders he would not have brought it in to Salmon Motors in the first place” MrK [redacted] can try to play word games but the fact is the engine did not have a miss until the spark plug violently blew out on July 14, across the street from their facility MrK [redacted] is not acknowledging that prior to the spark plug blowing out the engine was running just fine Nor is he acknowledging that when I left his facility following their repair the engine did not have a noticeable miss until such time as his repair job failed, less than miles down the road As I have previously stated, the engine developed an engine miss following Salmon Motors failed repair job and that has since been substantiated The failed repair job made by Salmon Motors is what caused the engine to miss fire.To expand on my conversation with the owner, MrH***, he told me that if in fact I was closer to his facility, he would simply ask me to bring the vehicle back to his facility for them to diagnose and make the correct repair Unfortunately since I am now more than miles away, that is not possible What is however is for them to authorize me to take the vehicle to another ford dealer for such repairs MrK [redacted] states that Salmon Motors did everything Ford recommended to repair the blown plug What he refuses to mention is the repair they made failed in less than miles after they performed the work! This is not acceptableSince then they have made no effort, other than offering me a refund, which again, I have not yet received, to rectify the problem.I continue to claim that their lack of customer service and refusal to rectify the real problem is not acceptable.I conclude by stating that I appreciate the owner, MrH [redacted] contacting me to discuss the issue and his willingness to reimbursement me for what I paid his dealership for the failed repair attemptHowever, I continue to request that they agree to f*y resolve this issue as I have previously requested Sincerely, [redacted]