Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has become obvious that Kearny Pearson
Ford (KPF) is not willing to accept responsibility for an insufficient repair
on their part. We all were, and still are, aware that the supercharger caused
the failure in the first place. My complaint is that the sleeve the
repair technician put on to separate the ac and supercharger lines, so they
would not rub, fell off. Why is this my fault? I expected that the repair would
be done correctly. I had the repair done successfully at [redacted], who
also knew the supercharger was installed and didn’t expect me to make the
problem go away. I also noticed some hostility in KPF’s last response. I
probably would have done the same thing if I knew I was wrong and didn’t want
to accept responsibility to save face. I have been very satisfied with my
relationship with KPF until this happened. If they don’t want to take
responsibility for their failure, I will no longer do business with them. I
will also suggest that my friends and family do likewise. Cutting off your nose
to spite your face doesn’t appear to have worked for them. I would go to small
claims court, but I’m sure they would bring on their legal team, and squash the
little guy. I guess my only option is to give up since KPF is not willing to do the right thing..
Regards,
[redacted]
I have already reached out to the customer to let her know.I wanted to let you know that we have refunded the customer on case [redacted] for the full amount that she paid.
Upon reviewing this case, it appears that besides the phone call that Ms. [redacted] made approx. 1 week after her tire replacement, there is no record of us ever attempting to resolve a vibration concern with her vehicle. Her tires were actually replaced March 10th, 2017, and the next time we saw her was...
September 5th, 2017. During the latest visit, she did not mention a vibration concern, she asked simply for the oil change service and an alignment. Again, there was no mention or diagnosis of a vibration to be inspected. We are happy to inspect the vehicle for the vibration concern, at no charge to the customer to find out what the cause is. The alignment and the eccentric washer/bolt that is needed has nothing to do with a vibration- only with the fact that without it, the alignment will not be straight and the tires could wear prematurely. This is not something that can be seen by the eye, which is why it was not mentioned on the original repair order, an alignment must be performed in order to identify this. We hope to hear from Ms. [redacted] in order to inspect her vehicle to find out where the vibration is coming from, and again, are happy to inspect the vehicle at no charge to her. Thank you, [redacted]Fixed Operations DirectorKearny Pearson Ford KIA [redacted]858-715-3467 (O)858-576-2297 (F)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has become obvious that Kearny Pearson
Ford (KPF) is not willing to accept responsibility for an insufficient repair
on their part. We all were, and still are, aware that the supercharger caused
the failure in the first place. My complaint is that the sleeve the
repair technician put on to separate the ac and supercharger lines, so they
would not rub, fell off. Why is this my fault? I expected that the repair would
be done correctly. I had the repair done successfully at [redacted], who
also knew the supercharger was installed and didn’t expect me to make the
problem go away. I also noticed some hostility in KPF’s last response. I
probably would have done the same thing if I knew I was wrong and didn’t want
to accept responsibility to save face. I have been very satisfied with my
relationship with KPF until this happened. If they don’t want to take
responsibility for their failure, I will no longer do business with them. I
will also suggest that my friends and family do likewise. Cutting off your nose
to spite your face doesn’t appear to have worked for them. I would go to small
claims court, but I’m sure they would bring on their legal team, and squash the
little guy. I guess my only option is to give up since KPF is not willing to do the right thing..
Regards,
[redacted]
I have already reached out to the customer to let her know.I wanted to let you know that we have refunded the customer on case [redacted] for the full amount that she paid.
Upon reviewing this case, it appears that besides the phone call that Ms. [redacted] made approx. 1 week after her tire replacement, there is no record of us ever attempting to resolve a vibration concern with her vehicle. Her tires were actually replaced March 10th, 2017, and the next time we saw her was...
September 5th, 2017. During the latest visit, she did not mention a vibration concern, she asked simply for the oil change service and an alignment. Again, there was no mention or diagnosis of a vibration to be inspected. We are happy to inspect the vehicle for the vibration concern, at no charge to the customer to find out what the cause is. The alignment and the eccentric washer/bolt that is needed has nothing to do with a vibration- only with the fact that without it, the alignment will not be straight and the tires could wear prematurely. This is not something that can be seen by the eye, which is why it was not mentioned on the original repair order, an alignment must be performed in order to identify this. We hope to hear from Ms. [redacted] in order to inspect her vehicle to find out where the vibration is coming from, and again, are happy to inspect the vehicle at no charge to her. Thank you, [redacted]Fixed Operations DirectorKearny Pearson Ford KIA [redacted]858-715-3467 (O)858-576-2297 (F)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]