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Voyager Auto Sales

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Voyager Auto Sales Reviews (1)

This letter is in response to complaint #[redacted] filed on August 1st, 2017.   Please be advised this issue has been resolved to the satisfaction of the customer and no further follow up is necessary or expected.  Apparently this complaint was filed before we were able to sit down and...

have a rational conversation with the customer. The customer wanted to sell the truck they purchased a year and a half ago back to us and they were not happy with our offer. The customer stated they tried to sell the vehicle to at least 2 [redacted] dealers who offered a higher price.  After coming to an agreement they were told the [redacted] showed a mileage discrepancy so the dealers would not honor the price initially offered. The customers displayed an extremely irate attitude demanding full refund of their original purchase price while extending loud profanity, name calling, and unreasonable accusations.  One of the spouses eventually left the premises at the urging of the calmer spouse and that may be when the absent party filed the complaint.  We were able to explain our side of the story to the spouse that was present and eventually the other spouse was called back and arrived in an emotional state that allowed for two-way discourse without the hysterics. We explained that information on the [redacted] report is often in error and [redacted] themselves claim no responsibility for information received from its sources.   Over the years we notice a preponderance of the errors on [redacted] originate from smaller mechanical shops.  Since the customer did not request a [redacted] at the time of purchase the mileage issue did not come to the attention of our employees.  We do run a mini report prior to purchasing vehicles that just shows the highlights of the full report and our main reason that is checking for prior accidents which would immediately remove the vehicle from our list of prospective purchases.   If the mileage is suspect the [redacted] will usually make that known to us. The customer stated the manager of the shop who reported the bogus mileage admitted they have made a lot of errors in the past but have improved their reporting process recently and expect better results.  The manager (see business car attached) further said he would contact [redacted] and try to have the mileage corrected. We also have sent information to [redacted] and expect their reports will reflect the true mileage in the very near future.  Please see the [redacted] block ticket which shows the mileage reported by the seller and verified by [redacted] prior to offering it for auction. The purchase order shows the mileage on the odometer at the time our customer purchased it. The DMV transferred title to our customer also shows the correct mileage.  Although it doesn’t come under the heading of “facts” the general condition of the truck is testimony to the mileage on the odometer.  It is not a 150,000 mile truck. Please note the DMV records reflect a consistent progression of mileage over the years both before and after the repair shop showed an unbelievable mileage jump of over 85,000 miles in one year.  We can only imagine someone picked up the wrong VIN # or there was a typo on the mileage the first time in the repair shop and wrong assumptions were made thereafter.  Probably an honest mistake that just got out of hand somehow.   It happens.  Please note this company is the only source of the incorrect mileage information and it is disproven by reputable information before and after it was posted. To resolve the issue to the customer’s satisfaction we negotiated a purchase price higher than our appraised value for the truck and the customer agreed to the terms.  Please see the signed agreement as well as the other supporting documents enclosed.   The meeting closed with hugs and apologies all around.  In closing, Voyager [redacted] Sales did not create this issue nor did we fail to address it immediately when it came to our attention.  It would not even have crossed your desk had we been able to get past the initial “attack mode” that prevented an exchange of information.  For the sake of our customers and our peace of mind we are pleased this situation that seemed so hopeless was fully resolved in a matter of hours. Thank you for reviewing this letter and the attachments.  We look forward to hearing back from you.

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