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Voyager VIP Cruises & Tours

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Voyager VIP Cruises & Tours Reviews (2)

Ref: Royal Caribbean 5 night Bermuda Cruise May 21-26, 2016 Dear Mrs. ***:Today I received a complaint letter from the RevDex.com indicating you had submitted a complaint regarding your Royal Caribbean Bermuda Cruise Booking made with Voyager VIP Cruises... & Tours, Inc. It came as a complete surprise and shock as I did sent your confirmation (see attached) and have no record of your past calls/messages or emails.Attached is a copy of the confirmation/receipt I mailed you October 29, 2015 to your address indicated above. I have checked my past incoming phone & e-mail messages and do not find any message (s) from you. I was out of the office escorting a group to Europe from October 6 -19...in the Office until November 3, leaving November 4 attending the inaugural of Royal Caribbean’s newest ship, The Anthem, in Baltimore, until November 9 at which time I was escorting a trip to Branson, MO until November 16. Back in the office until November 18th at which time my husband had major back surgery. Since that time, I have been in the office and when I am not, the recorder is on so that I can follow-up any calls that I have missed. I had to replace my computer in October and it was down for a couple of days while [redacted] was transferring my old files to the new one. But, I did receive messages from other clients.I have been in business for 30 years and hold the certification of CTC (Certified Travel Consultant) and MCC (Master Cruise Consultant) which require a minimum of 7 years experience, 5 years of schooling and testing.I am so sorry you feel you did not get the service that you should and I am enclosing Voyager Check # [redacted] in the amount of $500.00 (your deposit) and have canceled your reservation with Royal Caribbean.Yours truly,Joyce [redacted] B***, CTC, MCC PresidentVoyager VIP Cruises &. Tours, Inc.EnclosureID # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have attached of my e-mails to the business that she alleges she never got...as you can see from the first one I have been trying to reach her since September...I have copies of other ones in between these two plus cell phone records if she wants to see them Regards, [redacted] ***

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