Voyages A La Carte Company Reviews (%countItem)
Voyages A La Carte Company Rating
Address: 202 Canton Rd STE 204, Cumming, Georgia, United States, 30040-2392
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RETURN MONEY
good afternoon, due to the coronavirus I request you to return my money corresponding to the ticket
# XXXXXXXXXXXXX,
Reserve ***
thanks
Revdex.com cannot seek
Good day,
Our Legal Department has received your complaint via Revdex.com. Please accept our apologies for any inconvenience you may have incurred.
Upon reviewing your booking, we have found a future travel waiver associated with your reservation, meaning the full value of your tickets will remain in travel credit and upon rebooking, the airline will waive the penalty fee. Fare difference will still apply.
Unfortunately we cannot refund the ticket as this is not authorized by the airline.
Best regards,
Legal Resolution Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I already spoke with the airline (COPA) and you are the ones responsible for processing the refund, I made the purchase directly with you
My child and I could not travel due to him being ill and the spread of the coronavirus and they refuse to contact me regarding an exchange.
My trip was today and I've been trying to contact Voyages a la cart regarding the flight and nobody will call or email me back. My son is ill and I contacted Delta and they said that I could have a voucher to travel at a later date but I had to contact voyages. Their phone number keeps hanging up on me and I've sent emails as well with not contact back. I need to make sure that I receive the voucher so that my $800+ won't be lost.
I just want to receive the voucher to travel at a later date.
Good day,
Thank you for bringing this matter to our attention.
As per checking your booking, the airline cancelled the itinerary as you didnt use your flights and it may have tagged you as a no-show.
In this case, you must coordinate directly with the airline as we dont know if their "no change fee" policy will still apply to your booking.
Please see below the details of their policy.
You can use the link they provide online (my trips on delta.com) and click modify flight to see if you can change your dates and if you are still eligible for "no change fee".
Please see below.
Kind regards,
Legal Resolution Team
https://www.delta.com/us/en/advisories/other-alerts/coronavirus-travel-updates
Waiver Terms and Conditions
No Change Fees for Customers Scheduled to Travel March 1 - April 30, 2020
Affected Customers: All Tickets Issued on or before March 9, 2020
Impacted Travel Date(s): March 1, 2020 - April 30, 2020
New Ticket Must Be Re-issued On/Before: Dec 31, 2020
Rebooked Travel Must Begin No Later Than: Dec 31, 2020
RESCHEDULING FLIGHTS
To provide you with flexibility for your travel plans, we're offering you the following options to choose what best fits your travel needs.
Remain on your current flight.
We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
Please note your current flight reservation will remain if you choose not to make any changes
Change to a different flight.
If you select this option, you may make a one-time change and we will waive any applicable change fee.*
To change your flight, visit My Trips on delta.com and click on "Modify Flight".
Choose "Start Flight Change" and select which flight you would like to change to search for a new flight.
The change fee will display initially, however, once you select your new itinerary the change fee will be waived prior to checkout.
Note, the change fee will be waived, however, a difference in fare may apply.*
You may choose to cancel your trip, and use the value towards a future flight.
You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.
The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
To cancel your flight, visit My Trips on delta.com and click on "Modify Flight" then choose "Start Flight Cancelation".
In the event your selected flight is canceled by Delta, we will contact you with additional information.
*The change fee will be waived, however, a difference in fare may apply. Notwithstanding any rules or ticketing policies to the contrary, if the newly selected flight is for the same travel dates, for the same origin and destination, and results in a lower ticket price, then the reissued ticket will be deemed issued at the same ticket price as the original ticket (i.e., any fare difference will not be issued in the form of an eCredit). Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.
I purchased 2 tickets online from JustFly Booking Number: XXX-XXX-XXX
Booking Status: Cancelled-February 7, 2020
Booked: February 7, 2020.
JustFly Booking Number: XXX-XXX-XXX
Booking Status: Cancelled
Booked: February 7, 2020
We're sorry that your plans didn't work out. Please note that your reservation has been cancelled. Charges against your credit card have been reversed according to the fare rules agreed upon at purchase. Depending on your bank, please allow 2 to 10 business days before seeing a credit on your statement. If you're interested in rebooking a new flight with us, feel free to click here.
ITINERARY
I paid for the tickets through Affirm and each time I called to ask why my account have not been updated, affirm stated the money PURCHASE DETAILS
Purchase total $1,768.44 was not returned. I called the airline and the agent stated the transaction was void on February 7th, 2020. I called the travel agency and the supervisor assure me everything will be taking care and that my account will be updated by 2/24/2020. I just check and saw the account has not been updated. It has been 17 days. Affirm still wants me to pay and I cancelled the transaction on the February 7th. I just don't understand why the travel agent is not returning the money so that my account can be updated. This is crazy.
I need for the travel agent to contact affirm and return the money so that my account can be updated. It's not right to pay affirm for a transaction that was canceled the same day it was made. It should not take 17 days to update a voided service. I called delta and the manager stated the transaction was voided, I called voyages a la carte and it went straight to justfly and justfly advised me to talk to affirm because money was returned and affirm is saying the money was never returned. Justfly and voyages a la carte and affirm is giving me the run around.
Good day,
Our Legal Department has received your complaint via Revdex.com. Please accept our apologies for any inconvenience you may have incurred.
Please let us know if the funds have been returned to Affirm by now.
We can assure you the flights have been voided on February 7th on our end. Usually it is around 10 business days to return to Affirm but sometimes it can take much longer depending on the airline time frame.
Please follow up with us if Affirm hasn't received yet the funds.
We thank you for your patience!
Kind regards,
Legal Resolution Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken with Affirm, the representative stated that Justfly which is voyages a la carte have not released the hold on the fund in the amount of $1,768.44 and that is why my account have not been updated on their end. It is now 21 days since my transaction was canceled and justfly and voyages a la carte have not done their part. Delta Air line stated to me that the money was return to both company and now both company is saying they have return the fund. It is frustrated to me that I am giving the run around, for the company to do the right thing. This is not how business should be done it should not take this long for the company to return or UN-hold funds that was not due to them for a service that is cancelled.
Good day,
The agency cannot hold the funds.
The funds were never in the agency possession from the beginning.
The airline was paid directly with Affirm card. Once tickets voided, the airline released the money back to Affirm. The money were released same day of cancellation, on February 7th but it will take a while until received back by Affirm. We had cases that it was received after 10 business days and other after almost two months. Like we previously said, it really depends on the airline merchant, even if the airline releases the funds same day, it will still take some time to be received by Affirm.
You can always call our service department and have the agent do a 3-way call with Affirm.
We want to clarify again that the money were never in the agency possession. Right now they are sitting somewhere between the airline and Affirm.
We thank you for your patience!
Kind regards,
Legal Resolution Team
I need to reschedule my flight, and there is no Customer service attendance. I've called I've tried as much as I could I can't do it with anyone
I booked my flight through voyage a la Carte. I needed to reschedule my ticket because I got very ill, I had to go to the doctor multiple times days before and I have not been able to get in contact with anyone. I contacted them I contacted royal air Maroc oh and they said the only person I can work with is them. I'm running out of time and I cannot miss any more days I need to get back to work into my life this is making my vacation the biggest drag, and will never recommend this service to anyone or use ever again
I want to re-book my tickets, and some credit for this ridiculous inconvenience
Good day,
Our Legal Department has received your complaint via Revdex.com. Please accept our apologies for any inconvenience you may have incurred.
Upon reviewing your booking confirmation XXX-XXX-XXX, we can confirm that there has been no call from you to the company regarding this issue. In fact, no agent entered in your file because we didn't receive any call from you requesting a change.
We strongly advise you to please call our service department in order for one of our customer representatives to have a look at your booking and assist you with your request.
In order for you to expedite this process, the fastest way is to call us as our service department will be able to help you on the phone with this ticket reschedule.
Please call us at X-XXX-XXX-XXXX
Kind regards,
Legal Resolution Team
My father passed away on sept 1st, 2019. Delta refunded his plane ticket via this company. I have the email from Delta. this company wont refund me
My father purchased a plane ticket through them. When he passed away and I became the executive of his estate, I called delta and they cancelled the ticket and refunded this company. I have tried numerous times to get a refund mailed to me. My father's credit/bank cards were all cancelled when he passed away. I have sent this place every document possible. So far they have received his death certificate, letter from his bank stating his account is closed, documents showing I am the executive of the estate, my license, my birth certificate and my bank number. They refused to refund my father's estate. They said delta will refund. Delta told me in writing they refunded this company for me on Sept 12, 2019 for $325.50. This company will not help me and I have spent HOURS on the phone with them. The lady went so far to tell me that I needed "to go to the bank and get my dead father's account opened back up"
I want the refund that delta sent them
Good day Ms.,
We are very sorry for your loss!
Thank you for letting us know your concern regarding your reservation.
We sincerely apologize for the inconvenience this may have caused you. However, in order for us to assist you further, can you please provide us with JustFly confirmation number (nine digits) and the name of the traveler?
Thank you and best regards,
Legal Resolution Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already given this company all this info multiple times.
His name was ***
Below I copied and pasted the letter from delta stating they refunded this company on Sept 12, 2019. Yet when I spoke with this company after this they denied it.
" We processed a refund on September 12, 2019 as follows:
Ticket Number/Amount/Form of Payment
XXXXXXXXXXXXX - $325.50 - VI..7430
The funds have been sent to the travel agency (VOYAGES A LA CARTE USA) who issued the ticket. Contact the travel agency directly with any questions (XXX) XXX-XXXX and they will assist you in refunding the credit card that your father used to purchase the ticket with them or they can issue you a check if that account is closed as well. I hope this clarification helps.
We hope you'll choose Delta again the next time you fly.
Regards,
Debbie ***
Refunds Solutions Specialist
FORTUNE 2018 "World's Most Admired Companies(r)"
Good day,
Thank you for your response!
We will do our investigation and we will get back to you soon.
Best regards,
Legal Resolution Team