Voyages by Kim

Date: Tue, May 9, at 1:PMSubject: Revdex.com / ID # [redacted] To: [redacted] @myRevdex.com.orgIts unfortunate that we had a destination wedding end this way, after several years in business I have not seen a group like thisMy goal in this response is to show the disrespect, chaos, harassment, games and their refusal to pay for services or their accommodations.A team member that originally singed them up was laid off early on with dealing with this groupKeep in mind her name was also Kim, and we called her MissUShe originally signed them up to only book the rooms for their partyShe ended up doing all of the work with setting up and connecting them to the wedding coordinator at the resortWe spoke to her many times for doing more work on their wedding than she was supposed toAt the end she was laid off due to not collect money for work she did or giving away free workUnaware that the future bride and groom just refuse to pay our wedding service feesHer goal was to just have their dreams come trueShe tried to smooth things overWe have since spoken to her and apologize that she was not all to blameThat was just the beginningTheir wedding invitation continuously got delayed so we agreed to reach out to their guest to help them True to form the nicer you are to someone the more and more they abuse your kindnessThe person that was supposed to walk [redacted] down the aisle backed out ,our agency had to break the bad news, per his requestWe only heard from person in the bridal party, who could not afford the tripShe had a nightly appointment at 9pm EST because she was in CA, when hours follow more office hoursAnother huge exceptionIn this time she went over numerous rooms, hotels, budget with stories of being layed offThen her and her boyfriend brook upetc, etcI only say this to point out the many stories we hear about money situation [redacted] then called and said that this client and the bride went on a tyrant of how she was not getting what she wanted and that we needed to do moreHowever [redacted] called to let us know of their conversation, that he appreciated all the hard work we where doing, and that he knew that his wedding party has put us throughFor the most and he just wanted to express his appreciation for all we had done so far, including dealing with the fact that the person walking [redacted] down the aisle had backed outHis thoughts where that we were going way over and above.We only had one person from [redacted] side that actually committed, she was a gem and how a simple the process should beThe rest of the party that did call in from the brides side only wanted advise on how to book at cheaper location, using a time share and confused as to why an adult only location was booked when they had many children in their familyThey used as a free resource We then personally helped [redacted] side of the party with deposit because some did not have the funds availableThey then started asking for more servicesWhich included them speaking to our wedding planner, which we of course charge forShe repeated chased [redacted] by phone or emailI discussed with [redacted] numerous times that the wedding was not being taken seriously, and believe it or not he agreedWhen our wedding planner finally did get a hold of [redacted] we where about 3ish months from the weddingThe brides dress had not been picked out, the grooms and grooms mens out fits where not picked out, they had not been checking their wedding email ever, they had decide on a wedding package with the hotel yet, and that was just to name a fewWe already explained to them what our rates would be for this serviceAt first [redacted] was the only one pushing to use our wedding service because [redacted] agreed that the bride did not know what she did not know what she was missing a lot because she just did not knowHe said I do not understand why she wants to pay for everything else but will not invest time or money in her own wedding At first [redacted] did not want to go with the wedding service but then she finally just agreed with her finance because that is what he said would be easier with their busy scheduleI offered taking small payments upfront and they rest to be paid after the wedding [redacted] spent many phone calls in frustration to his fiance behavior even saying that people had asked him why he was marrying [redacted] He said his answer to them was that she is a nice person she just gets beyond abrasive when things do not go her way or in regards to work.They would also call our office several times a day tying up all of our phone lines so that we could not assist anyone elseWhen I asked my team to take messages they would then get other people to call our office and demand to speak to me so that I could not get any other work doneOur agency become the [redacted] showExamples of what was going on are...They would keep us on the phone, and would not let us hang up They put my team and my self on numerous conference calls with out our permission, and half the time we did not know another person was on the phone until the popped up talking minutes laterWe would tell them that we had appointments with other guest to no availThey played good cop and bad cop [redacted] would be nice and say he understood everythingThen [redacted] would call us minutes later with something total different, yelling, harassing , intimidating , screaming or just threateningWhile all the time [redacted] would say, don't worry I will explain to the Mrsor he would say I want to make a payment, then say I need to pass this by the MrsHe would then call back and say she said not or don't do thisIt was all one big game, back and forth and tug or war, where he constantly just blamed [redacted] At one point we had to send an email to [redacted] requesting that he asked his finance to respect our office, and our time or that only he be the main point of contactWhen we signed up for this group they were supposed to have over guestMost of the wedding guest could not afford to go which is why we offered payment plansThe entire bridal party backed out including the grooms fatherIn my years, I have also never seen a bride and groom play a game with their weddingThey picked the most expensive wedding they could findWe also asked the bride/groom to communicate with their guestAdvise them of full payment dates, etcthey never didThe group had a full payment date in March, and by mid April half of the guest had not paid in full, had cancelled or had not responded to us [redacted] just kept saying we refuse to pay you and telling us when he guest would payHe cannot due this because the group was already a month and past their full payment date and the consolidator was already cancelling them for non payment which are dates we cannot set.Lets get to the end [redacted] and [redacted] could not afford the rooms they wantedThey decided to go behind us and hold a the same rooms we had held for themThey where able to get the honeymoon room as a cheaper rate and they ended up getting totally different then one of the rooms we had held for their pre wedding stayIn the travel world, if the hotel it self wants to get rid of a room they control the rate they charge, event if we had the same type of room booked for over a year [redacted] called many times just saying she did not now why she used us, why we could not get her this rate, pushing, bulling, etc I would explain to [redacted] that if the hotel wants to get rid of a room, they control their own inventory, and that is what we had run intoHe said he would explain this to the Mrsand that he still wanted us to do the work of pricing matching[redacted] on the other hand was very nice, as well as the other half of his guest, who are also our past clientsHe requested that we continue to work with the hotel to get the price they received directly with the hotelDue to [redacted] and our past guest we continued to work between the hotel, the consolidator and our agency to get them the price they requestedThis took over weeks due to numerous reason that include the hotel is international, the manager that had authority at the hotel was on vacation, we needed to work between companies just to name a fewWhat they did was create a bidding war with the hotel because now the hotel knew they wanted this room, and in this business world the hotel figured this is one couple in a big world, why should we loose moneyIn all this time we ignored with [redacted] yelling, screaming on numerous occasionsHowever [redacted] was pleasant to deal with and that he wanted this to work because of the year of work we had done Once we finally got the okay on the price for the better of the rooms, they then came back again a day later and wanted to more negotiateAt this point we had been over a month past the full payment date, weeks a unheard of negotiations with companies, and year of craziness I advise [redacted] that his was too much and that he was playing a game with his wedding If wanted to save a few $over the year of work we had done, that I agreed that we where not his best options any moreThe reason for this is that he did not want to pay us, many rooms where not paid in full and we still need to do a minimum of hours of work on our end to make things runs smoothlyFor example modifying his moms room again because his dad was no longer goingHe agreed to book with the hotelI told him a this point to go a head and pay for the rooms that they had held on that end which is what they planned to do any ways, and we should part ways and that we would no longer be their Destination Wedding plannerWe no longer had their room, or the over + guest they started with because half including this moms and sister rooms where not paid, and they refused to pay us, and rooms still needed work.To recap, all we wanted the bride and groom to do was pay for their own wedding, to pay us for our services and timeWe did not threaten them and they where fully aware of full payment dates, deadlines and next stepsWhen you go to a hair dresser and you ask for a cut they have a priceYou then ask for a perm, that has a priceIf you decide to not pay them or do not like the way your hair is doneThey wash you out and send you homeThis is the first time a client has demanded when we work, our hours, and how much we should get paid for our workTheir sister ended up paying for their rooms.They put her in chaos because she was their main advocate and I do not think she new the full storyHis mom was also always in disarray because she never got the full story either They never communicated with their guest even about the cancellation they knew was coming, payments or follow upsWe did all the work for service we were not paid forThey seem to want to bully their way into a free wedding When I asked for the receipts for the destination wedding they said they where going to pay when they got thereI have NEVER heard this beforeEvery resort I know wants to be paid for their services up front or at least a certain amount of days ahead of timeI believe their intention was to get to the hotel, bully their way in and blame our agency even moreI also believe that this has been a real eye opening experience for [redacted] on how his marriage will be, and that they are just learning each other as they grown together.We are currently seeking to put a judgement/lien against this coupleKim M

Date: Tue, May 9, at 1:PMSubject: Revdex.com / ID # ***To: ***@myRevdex.com.orgIts unfortunate that we had a destination wedding end this way, after several years in business I have not seen a group like thisMy goal in this response is to show the disrespect, chaos,
harassment, games and their refusal to pay for services or their accommodations.A team member that originally singed them up was laid off early on with dealing with this groupKeep in mind her name was also Kim, and we called her MissUShe originally signed them up to only book the rooms for their partyShe ended up doing all of the work with setting up and connecting them to the wedding coordinator at the resortWe spoke to her many times for doing more work on their wedding than she was supposed toAt the end she was laid off due to not collect money for work she did or giving away free workUnaware that the future bride and groom just refuse to pay our wedding service feesHer goal was to just have their dreams come trueShe tried to smooth things overWe have since spoken to her and apologize that she was not all to blame.? That was just the beginningTheir wedding invitation continuously got delayed so we agreed to reach out to their guest to help them? True to form the nicer you are to someone the more and more they abuse your kindnessThe person that was supposed to walk *** *** down the aisle backed out ,our agency had to break the bad news, per his requestWe only heard from person in the bridal party, who could not afford the tripShe had a nightly appointment at 9pm EST because she was in CA, when hours follow more office hoursAnother huge exceptionIn this time she went over numerous rooms, hotels, budget with stories of being layed offThen her and her boyfriend brook upetc, etcI only say this to point out the many stories we hear about money situation*** *** then called and said that this client and the bride went on a tyrant of how she was not getting what she wanted and that we needed to do moreHowever *** *** called to let us know of their conversation, ? that he appreciated all the hard work we where doing, and that he knew that his wedding party has put us throughFor the most and he just wanted to express his appreciation for all we had done so far, including dealing with the fact that the person walking *** *** down the aisle had backed outHis thoughts where that we were going way over and above.We only had one person from *** *** side that actually committed, she was a gem and how a simple the process should beThe rest of the party that did call in from the brides side only wanted advise on how to book at cheaper location, using a time share and confused as to why an adult only location was booked when they had many children in their familyThey used as a free resource? We then personally helped ? *** side of the party with deposit because some did not have the funds available.? They then started asking for more servicesWhich included them speaking to our wedding planner, which we of course charge forShe repeated chased *** *** by phone or emailI discussed with *** *** numerous times that the wedding was not being taken seriously, and believe it or not he agreedWhen our wedding planner finally did get a hold of *** *** we where about 3ish months from the weddingThe brides dress had not been picked out, the grooms and grooms mens out fits where not picked out, they had not been checking their wedding email ever, they had decide on a wedding package with the hotel yet, and that was just to name a fewWe already explained to them what our rates would be for this serviceAt first *** *** was the only one pushing to use our wedding service because *** *** agreed that the bride did not know what she did not know what she was missing a lot because she just did not knowHe said I do not understand why she wants to pay for everything else but will not invest time or money in her own wedding? At first *** *** did not want to go with the wedding service but then she finally just agreed with her finance because that is what he said would be easier with their busy scheduleI offered taking small payments upfront and they rest to be paid after the wedding*** *** spent many phone calls in frustration to his fiance behavior even saying that people had asked him why he was marrying *** ***He said his answer to them was that she is a nice person she just gets beyond abrasive when things do not go her way or in regards to work.They would also call our office several times a day tying up all of our phone lines so that we could not assist anyone elseWhen I asked my team to take messages they would then get other people to call our office and demand to speak to me so that I could not get any other work doneOur agency become the *** showExamples of what was going on are...They would keep us on the phone, and would not let us hang up? They put my team and my self on numerous conference calls with out our permission, and half the time we did not know another person was on the phone until the popped up talking minutes laterWe would tell them that we had appointments with other guest to no availThey played good cop and bad cop*** *** would be nice and say he understood everythingThen *** *** would call us minutes later with something total different, yelling, harassing , intimidating , screaming or just threateningWhile all the time *** *** would say, don't worry I will explain to the Mrsor he would say I want to make a payment, then say I need to pass this by the MrsHe would then call back and say she said not or don't do thisIt was all one big game, back and forth and tug or war, where he constantly just blamed *** ***.? At one point we had to send an email to *** *** requesting that he asked his finance to respect our office, and our time or that only he be the main point of contact.? When we signed up for this group they were supposed to have over guestMost of the wedding guest could not afford to go which is why we offered payment plansThe entire bridal party backed out including the grooms father.? In my years, I have also never seen a bride and groom play a game with their weddingThey picked the most expensive wedding they could findWe also asked the bride/groom to communicate with their guestAdvise them of full payment dates, etcthey never didThe group had a full payment date in March, and by mid April half of the guest had not paid in full, had cancelled or had not responded to us*** *** just kept saying we refuse to pay you and telling us when he guest would payHe cannot due this because the group was already a month and past their full payment date and the consolidator was already cancelling them for non payment which are dates we cannot set.Lets get to the end *** *** and *** *** could not afford the rooms they wantedThey decided to go behind us and hold a the same rooms we had held for themThey where able to get the honeymoon room as a cheaper rate and they ended up getting ? totally different then one of the rooms we had held for their pre wedding stayIn the travel world, if the hotel it self wants to get rid of a room they control the rate they charge, event if we had the same type of room booked for over a year*** *** called many times just saying she did not now why she used us, why we could not get her this rate, pushing, bulling, etc? I would explain to *** *** that if the hotel wants to get rid of a room, they control their own inventory, and that is what we had run intoHe said he would explain this to the Mrsand that he still wanted us to do the work of pricing matching.*** *** on the other hand was very nice, as well as the other half of his guest, who are also our past clientsHe requested that we continue to work with the hotel to get the price they received directly with the hotelDue to *** *** and our past guest we continued to work between the hotel, the consolidator and our agency to get them the price they requestedThis took over weeks due to numerous reason that include the hotel is international, the manager that had authority at the hotel was on vacation, we needed to work between companies just to name a fewWhat they did was create a bidding war with the hotel because now the hotel knew they wanted this room, and in this business world the hotel figured this is one couple in a big world, why should we loose moneyIn all this time we ignored with *** *** yelling, screaming on numerous occasionsHowever *** *** was pleasant to deal with and that he wanted this to work because of the year of work we had done? Once we finally got the okay on the price for the better of the rooms, they then came back again a day later and wanted to more negotiateAt this point we had been over a month past the full payment date, ? weeks a unheard of negotiations with companies, and year of craziness I advise *** *** that his was too much and that he was playing a game with his wedding? If wanted to save a few $over the year of work we had done, that I agreed that we where not his best options any moreThe reason for this is that he did not want to pay us, many rooms where not paid in full and we still need to do a minimum of ? hours of work on our end to make things runs smoothlyFor example modifying his moms room again because his dad was no longer goingHe agreed to book with the hotelI told him a this point to go a head and pay for the rooms that they had held on that end which is what they planned to do any ways, and we should part ways and ? that we would no longer be their Destination Wedding plannerWe no longer had their room, or the over + guest they started with because half including this moms and sister rooms where not paid, and they refused to pay us, and rooms still needed work.To recap, all we wanted the bride and groom to do was pay for their own wedding, to pay us for our services and timeWe did not threaten them and they where fully aware of full payment dates, deadlines and next stepsWhen you go to a hair dresser and you ask for a cut they have a priceYou then ask for a perm, that has a priceIf you decide to not pay them or do not like the way your hair is doneThey wash you out and send you homeThis is the first time a client has demanded when we work, our hours, and how much we should get paid for our workTheir sister ended up paying for their rooms.They put her in chaos because she was their main advocate and I do not think she new the full storyHis mom was also always in disarray because she never got the full story either? They never communicated with their guest even about the cancellation they knew was coming, payments or follow upsWe did all the work for service we were not paid forThey seem to want to bully their way into a free wedding? When I asked for the receipts for the destination wedding they said they where going to pay when they got thereI have NEVER heard this beforeEvery resort I know wants to be paid for their services up front or at least a certain amount of days ahead of timeI believe their intention was to get to the hotel, bully their way in and blame our agency even moreI also believe that this has been a real eye opening experience for *** *** on how his marriage will be, and that they are just learning each other as they grown together.We are currently seeking to put a judgement/lien against this coupleKim M

Date: Tue, May 9, 2017 at 1:13 PMSubject: Revdex.com / ID # [redacted]To: [redacted]@myRevdex.com.orgIts unfortunate that we had a destination wedding end this way, after several years in business I have not seen a group like this. My goal in this response is to show the disrespect, chaos,...

harassment, games and their refusal to pay for services or their accommodations.A team member that originally singed them up was laid off early on with dealing with this group. Keep in mind her name was also Kim, and we called her Miss. U. She originally signed them up to only book the rooms for their party. She ended up doing all of the work with setting up and connecting them to the wedding coordinator at the resort. We spoke to her many times for doing more work on their wedding than she was supposed to. At the end she was laid off due to not collect money for work she did or giving away free work. Unaware that the future bride and groom just refuse to pay our wedding service fees. Her goal was to just have their dreams come true. She tried to smooth things over. We have since spoken to her and apologize that she was not all to blame. That was just the beginning. Their wedding invitation continuously got delayed so we agreed to reach out to their guest to help them.  True to form the nicer you are to someone the more and more they abuse your kindness. The person that was supposed to walk [redacted] down the aisle backed out ,our agency had to break the bad news, per his request. We only heard from 1 person in the bridal party, who could not afford the trip. She had a nightly appointment at 9pm EST because she was in CA, when hours follow more office hours. Another huge exception. In this time she went over numerous rooms, hotels, budget with stories of being layed off. Then her and her boyfriend brook up. etc, etc... I only say this to point out the many stories we hear about money situation. [redacted] then called and said that this client and the bride went on a tyrant of how she was not getting what she wanted and that we needed to do more. However [redacted] called to let us know of their conversation,  that he appreciated all the hard work we where doing, and that he knew that his wedding party has put us through. For the most and he just wanted to express his appreciation for all we had done so far, including dealing with the fact that the person walking [redacted] down the aisle had backed out. His thoughts where that we were going way over and above.We only had one person from [redacted] side that actually committed, she was a gem and how a simple the process should be. The rest of the party that did call in from the brides side only wanted advise on how to book at cheaper location, using a time share and confused as to why an adult only location was booked when they had many children in their family. They used as a free resource.  We then personally helped  [redacted] side of the party with deposit because some did not have the funds available. They then started asking for more services. Which included them speaking to our wedding planner, which we of course charge for. She repeated chased [redacted] by phone or email. I discussed with [redacted] numerous times that the wedding was not being taken seriously, and believe it or not he agreed. When our wedding planner finally did get a hold of [redacted] we where about 3ish months from the wedding. The brides dress had not been picked out, the grooms and grooms mens out fits where not picked out, they had not been checking their wedding email ever, they had decide on a wedding package with the hotel yet, and that was just to name a few. We already explained to them what our rates would be for this service. At first [redacted] was the only one pushing to use our wedding service because [redacted] agreed that the bride did not know what she did not know what she was missing a lot because she just did not know. He said I do not understand why she wants to pay for everything else but will not invest time or money in her own wedding.  At first [redacted] did not want to go with the wedding service but then she finally just agreed with her finance because that is what he said would be easier with their busy schedule. I offered taking small payments upfront and they rest to be paid after the wedding. [redacted] spent many phone calls in frustration to his fiance behavior even saying that people had asked him why he was marrying [redacted]. He said his answer to them was that she is a nice person she just gets beyond abrasive when things do not go her way or in regards to work.They would also call our office several times a day tying up all of our phone lines so that we could not assist anyone else. When I asked my team to take messages they would then get other people to call our office and demand to speak to me so that I could not get any other work done. Our agency become the [redacted] show. Examples of what was going on are...They would keep us on the phone, and would not let us hang up.  They put my team and my self on numerous conference calls with out our permission, and half the time we did not know another person was on the phone until the popped up talking 10 minutes later. We would tell them that we had appointments with other guest to no avail. They played good cop and bad cop. [redacted] would be nice and say he understood everything. Then [redacted] would call us 10 minutes later with something total different, yelling, harassing , intimidating , screaming or just threatening. While all the time [redacted] would say, don't worry I will explain to the Mrs. or he would say I want to make a payment, then say I need to pass this by the Mrs. He would then call back and say she said not or don't do this. It was all one big game, back and forth and tug or war, where he constantly just blamed [redacted]. At one point we had to send an email to [redacted] requesting that he asked his finance to respect our office, and our time or that only he be the main point of contact. When we signed up for this group they were supposed to have over 30 guest. Most of the wedding guest could not afford to go which is why we offered payment plans. The entire bridal party backed out including the grooms father. In my years, I have also never seen a bride and groom play a game with their wedding. They picked the most expensive wedding they could find. We also asked the bride/groom to communicate with their guest. Advise them of full payment dates, etc. they never did. The group had a full payment date in March, and by mid April half of the guest had not paid in full, had cancelled or had not responded to us. [redacted] just kept saying we refuse to pay you and telling us when he guest would pay. He cannot due this because the group was already a month and past their full payment date and the consolidator was already cancelling them for non payment which are dates we cannot set.Lets get to the end [redacted] and [redacted] could not afford the rooms they wanted. They decided to go behind us and hold a the same rooms we had held for them. They where able to get the honeymoon room as a cheaper rate and they ended up getting  totally different then one of the rooms we had held for their pre wedding stay. In the travel world, if the hotel it self wants to get rid of a room they control the rate they charge, event if we had the same type of room booked for over a year. [redacted] called many times just saying she did not now why she used us, why we could not get her this rate, pushing, bulling, etc...  I would explain to [redacted] that if the hotel wants to get rid of a room, they control their own inventory, and that is what we had run into. He said he would explain this to the Mrs. and that he still wanted us to do the work of pricing matching.[redacted] on the other hand was very nice, as well as the other half of his guest, who are also our past clients. He requested that we continue to work with the hotel to get the price they received directly with the hotel. Due to [redacted] and our past guest we continued to work between the hotel, the consolidator and our agency to get them the price they requested. This took over 3 weeks due to numerous reason that include the hotel is international, the manager that had authority at the hotel was on vacation, we needed to work between 3 companies just to name a few. What they did was create a bidding war with the hotel because now the hotel knew they wanted this room, and in this business world the hotel figured this is one couple in a big world, why should we loose money. In all this time we ignored with [redacted] yelling, screaming on numerous occasions. However [redacted] was pleasant to deal with and that he wanted this to work because of the year of work we had done.  Once we finally got the okay on the price for the better of the 2 rooms, they then came back again a day later and wanted to more negotiate. At this point we had been over a month past the full payment date,  3 weeks a unheard of negotiations with 3 companies, and 1 year of craziness . I advise [redacted] that his was too much and that he was playing a game with his wedding.  If wanted to save a few $100 over the year of work we had done, that I agreed that we where not his best options any more. The reason for this is that he did not want to pay us, many rooms where not paid in full and we still need to do a minimum of  20 hours of work on our end to make things runs smoothly. For example modifying his moms room again because his dad was no longer going. He agreed to book with the hotel. I told him a this point to go a head and pay for the rooms that they had held on that end which is what they planned to do any ways, and we should part ways and  that we would no longer be their Destination Wedding planner. We no longer had their room, or the over 30 + guest they started with because half including this moms and sister rooms where not paid, and they refused to pay us, and rooms still needed work.To recap, all we wanted the bride and groom to do was pay for their own wedding, to pay us for our services and time. We did not threaten them and they where fully aware of full payment dates, deadlines and next steps. When you go to a hair dresser and you ask for a cut they have a price. You then ask for a perm, that has a price. If you decide to not pay them or do not like the way your hair is done. They wash you out and send you home. This is the first time a client has demanded when we work, our hours, and how much we should get paid for our work. Their sister ended up paying for their rooms.They put her in chaos because she was their main advocate and I do not think she new the full story. His mom was also always in disarray because she never got the full story either.  They never communicated with their guest even about the cancellation they knew was coming, payments or follow ups. We did all the work for service we were not paid for. They seem to want to bully their way into a free wedding.  When I asked for the receipts for the destination wedding they said they where going to pay when they got there. I have NEVER heard this before. Every resort I know wants to be paid for their services up front or at least a certain amount of days ahead of time. I believe their intention was to get to the hotel, bully their way in and blame our agency even more. I also believe that this has been a real eye opening experience for [redacted] on how his marriage will be, and that they are just learning each other as they grown together.We are currently seeking to put a judgement/lien against this coupleKim M