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Voyageurs International, Ltd.

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Reviews Voyageurs International, Ltd.

Voyageurs International, Ltd. Reviews (6)

We never received the emergency forms from her and because they have to be sent to Europe for the purpose of the safety of each participant, we must receive them by February 1, These forms ask for passport information, numbers to contact in case of emergency, medications they are taking, etc The emergency forms are sent out in the introductory packets from our office in October and have reminders to apply for passports immediately if they don't have one and that the emergency form must be in our office by February or there will be a $late fee due to the fees we incur for sending late information to Europe Each billing reminder, newsletters from directors, etc have additional remindersThere is a section on each receipt/mailer that goes back to the participant after payments are made or with the billing reminders, etc that shows whether the emergency form has been received or not Each receipt/mailer that she has received from our office has been marked no indicating that we are not in receipt of the forms

A payment of $was due on February 1, 2016. Because we did not receive that payment, a cancellation letter was sent on February 12. We communicated with her by telephone on Friday 19. We offered to take the loss of the reinstatement fee with the understanding if she wanted
her son to go on the trip she would have to send the $that was due back on February and a reinstatement letterAs to the telephone service, we are open mountain standard time from 8:am - 5:pm Monday through Friday. She is on EST which of course is a two hour difference.On March 7, we received a reinstate letter (which is attached) and her payment of $

Mrs*** was upset because a final payment that was due on or before May 15, was not made in time by her. Final travel documents are held in our office until this payment is madeWe agreed to send documents before the payment was received in our office to accommodate herThe due
dates for all payments are outlined in our application/contract and all participants are sent a payment reminder two weeks before a payment is dueMrs*** called very upset on June 16th because her son and husband were not rooming togetherThe enclosed contract is quite clear that adults pay an additional amount of $which guarantees them a twin roomStudents are roomed in multi-bedded rooms (mostly triples) with other studentsMost parents who travel with the group choose to room with other adults so that their students are able to experience the tour more fully by rooming with fellow studentsMrs***'s demand for the rooming change was received long after the final rooming commitment had been made with the hotels throughout the tourWe honored the request in an effort to make Mrs*** happyWe did request that cash be brought to the airport. Mrs*** agreed to our requestAs per contract, all participants agree to pay for damage that they create on coaches or in hotel roomsMr*** agreed to our City Coordinator that he had broken the doorThe hotels never charge a fee for damage that didn't exist.No one in the Voyageurs office was ever rude or disrespectfulMrs*** was, at times, quite aggressive and would not allow members of the Voyageurs staff to get a word in edgewiseThe Voyageurs staff deal with our participants on a daily basis and are quite aware of customer service protocols.Since (years) Voyageurs International has been in the business of taking students abroad and we have been a Revdex.com member for most of that timeWe have taken more than students this summer.We respectfully decline any refund to Mrs*** as the terms were outlined in the contract. I hope this clears up any misunderstanding. Sincerely,*** ***PresidentVoyageurs International, Ltd

No correspondence has gone out to Ms*** upon cancelling her daughter from the Voyageurs International, Ltdoffice in ColoradoAfter looking further into her complaint, she may have received one newsletter from the local Florida director during the overlap of the Colorado office cancelling
her daughter and the Florida director completing the cancellation processThe newsletter (not a solicitation) went out the middle of OctoberBetween then and the date of the complaint 1/months later, no correspondence has gone out to them and her daughter has been removed from all listsShe has not received any other correspondence after the one newsletter

Dear Revdex.com, We are in receipt of the complaint of Mrs. [redacted] dated 8-08-16 whereby she is requesting a refund of $600.00 for her daughter's tour of Europe summer of 2017.  Please note the contract which she and her daughter signed agreeing to all of the terms of payment and cancellation...

amounts.  I assume she read her contract before signing.  When we receive a contract and the initial deposit of $600.00 we reserve a space and pay a deposit to the airlines, hotels, coach companies, etc.  We could not continue offering quality concert experiences for our young people if we did not have some protection for cancellation.We have approximately 3500 clients under the $600.00 deposit so there is no doubt that if the cancellation policy was not understood, the Revdex.com would be deluged with complaints.  As you know, we have been a member in good standing for many years and we aim to protect our A plus rating.  We have served more than 180,0000 young musicians on concert tours over the last 46 years.The contract speaks for itself (please see attached).  Thank you for your attention to this matter.  Our office is closed until September 03 to give all of our employees some well deserved rest.  Sincerely,[redacted], PresidentVoyageurs International, Ltd.

We never received the emergency forms from her and because they have to be sent to Europe for the purpose of the safety of each participant, we must receive them by February 1, 2016.  These forms ask for passport information, numbers to contact in case of emergency, medications they are taking,...

etc.  The emergency forms are sent out in the introductory packets  from our office in October and have reminders to apply for passports immediately if they don't have one and that the emergency form  must be in our office by February 1 or there will be a $25.00 late fee due to the fees we incur for sending late information to Europe.  Each billing reminder, newsletters from directors, etc have additional reminders. There is a section on each receipt/mailer that goes back to the participant after payments are made or with the billing reminders, etc that shows whether the emergency form has been received or not.  Each receipt/mailer that she has received from our office has been marked no indicating that we are not in receipt of the forms.

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