Horrible customer service!!! Felt like a number/dollar figure to themnot a loyal customerFilled a warranty request for my $headset that I purchased back in MayOnly way to talk to someone in warranty is to submit an email request not phone number Filled out the form detailed as possibleGot a response back asking for a detailed description of what's wrong with the head setThe guy, mitch, who responded to my original request didnt read my submissionLooked like he copied and pasted a responseIf he actually ready my submission, he would have seen what was wrong with my headsetAfter going back and forth with emails for business days, I find out that I have to send in the headset, wait for them to receive the box, and then wait 10-days to receive my new (probably refurbished) headset3-week wait to get a replacement for a headset that's under warrantyDont waste your time with these headsetsThey are getting cheaper and cheaper made Plus you aren't a valued customer to them just another gamer that they make money off ofGo buy from a different headset
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I appreciate the response, my preferred options for a resolution did not include "Give you more money and just buy a new one" My offer for purchase was for the replacement parts and their shippingNot to do exactly what my complaint indicated I would not do, "Value a company that does not value me." Also, link you provided is your US store that only ships to the continuous USAThe link on that page for international buyers directs to third party retailersI don't think I am remiss in showing my disgust at the way you handle the complaints of those who buy through 3rd party as per several other Revdex.com complaints you've failed to address in a service oriented manner Also, I made this purchase a year later than you claim as I was living in a different part of the country at that timeThe purchase was made at my now local 3rd party retailer I've taken a chance and given you my money for a product Wishing to continue using this product, I've twice taken time out of my day to reach out to you in a professional and humble manner Twice I have been shown to the door and directed to the gift shop on the way out As I've already said, there is nothing illegal with your decision so I must exit through the door to which I have been shownBut my money will stay in my wallet and my negative experience with your company and products will be on my lips It is clear that we will not come to agreement as my simple demands are unreasonably high to you and your stance unreasonably immovableIt seems you think that small concessions will bankrupt your company This conversation is how you show contempt for those who trust you, THAT is what will bankrupt your company Also, THIS is a warranty, not that dribble you parade in front of everyone like a shield [redacted] Sincerely, [redacted]
I purchased a PXmicrophone a bout a month ago and it started having issues todayThe mic would emit a screeching noise from my endI called customer support and the first person was very rude she interrupted me to the point I hung upThe second lady after asking one question on how to navigate the site and asking what they do there hung up on meI had a long day at work and was very stressed I just wanted to get information on how to get another headset now that this one was brokeI am very upset with there lack of customer service and will be purchasing another brand in the futureI was using the device to record for youtube but, now it will have to wait again because, of the companyThis makes me so upset for a multi-million dollar company how can they be so poor in customer serviceWill not be going through them again and I have not had a single issue with there headsets for the years I've used them
Recently got a headset through this complain, it broke, took months to fix the issue, even get an answer at thatBoyfriend called customer service, got hung up on times, they wrote in there notes " [redacted] ***." Sitting in the room with him, not once did he swear on the phoneSo I calledI am a manager at my own job, never in the years of being a manager have I ever once hung up, walked away from etca customer no matter how rude they were to my face, behind my back to, to higher ups etcAsked to speak to a higher up, was told no and that they were having a manager look into the case and to "they will respond to me in an email"
Hello ***,We had received an e-mail from you on 32015, and we issued a reply to you on 32015, but it appears that was the message you never received; it might be possible that that message was routed mistakenly to your Gmail account's Spam folder or Promotions InboxPlease understand that according to our records, we had sent you a prompt reply on 3/**, simply to confirm the place of purchaseWhen you first filled out our online support form at [redacted] , you had selected " [redacted] - Private Seller" on the "Place of Purchase" fieldOur one-year manufacturer's warranty does cover our products against defects, but the warranty is only valid on new purchases; the warranty is void on any second-hand or used items, such as those sold by private/unauthorized sellers on ***The full terms of our warranty are posted at [redacted] .We see that you have gotten back in touch with our Technical Support team, and have been communicating this weekWe will be happy to get this matter resolved for youFor further correspondence, please continue to reply to the e-mails you receive from [redacted] , and our Tech Support team will take care of you from thereSincerely,The Turtle Beach Technical Support Team
This company has the worst customer service I have ever experienced I had their second nicest Xbox One headset after it broke after months of use I sent it back and it has been over a month and nothing has been done and the only way to communicate with them is by email and it also takes almost 1-weeks to even get a response from their customer serviceI really like the product but I will never buy another turtle beach headset again because of their customer service
I purchased my initial set of TB elite in mid NovemberThey stopped pairing in three weeksI sent them in for replacement which took almost two additional weeksThe next set I received was unpaired out of the box and I was unable to pair as was the case with my first setI returned that set for another which was sent, I upgraded the firmware per instruction and there is now a hum in the earphone when noise cancellation is turned on (acknowledged a known issue) by TB techI returned that set and was sent another, unpaired after less than two weeks and will not pairLong story short, now SEVEN sets later and every single set becomes unpaired and will not pairAll troubleshooting steps prescribed have been followed to exact recommendationsThis is unacceptable!
I purchased a turtle beach product from a third party businessDuring the installation of the product I was having problems getting it to function properlyI proceed to the companies website for technical support and followed some trouble shooting procedures on the website that proved ineffectiveI proceeded by calling starting a trouble ticket, the only way I I could contact the company, to request help with the product This turned into a once a week conversation via email with a turtle beach employee, murphy, that lasted four weeksFirst week consistent with him requesting the serial number to identify the product which was in the original requestOnce again serial was providedSecond week he asked for the same informationI replied with pictures of the product including the serial numbers printed on the productThird week he requested where I purchased the product and proof of purchase which I providedFourth week I received a message stating that they do not recognize
One of the absolute worst companies I have ever dealt withI ordered a headset over a week ago and it hasn't even left their facility yetI've called customer service and was told, with quite a bit of attitude might I add, to just send an email to sales and they'll look into itI just called again and was greeted with the same amount of attitudeI was going to cancel my order and ask for a refund but I was far too irritated, and she would probably end up telling me to send an email or show me how much she didn't feel like doing her job todayTurtle Beach is a joke in terms of customer service and business ethicsI highly recommend spending your money elsewhere on a company that will value your business
Ordered some head sets from the company for over night ordered then on 2/ [redacted] checked my email and was told that they wouldn't be here until the 2/**Called them up to see if I could get some money back and they said no we cant do that
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, if you refer to the original complaint, and all subsequent replies I have given, I have myself stated that I was just past the warranty date The one that you have made it very clear you intend to cower behind hoping I will go away Meanwhile, Astro gaming was happy to accept my business (at almost $400) with professionalism and integrity You can keep your cheap plastic products, deteriorating reputation, and customer disservice Revdex.com, I do not wish to receive further replies from this company as our dispute shall not be solved This complaint is NOT to be closed as "resolved" This complaint is to be classified as unresolved and further degrade this company's Revdex.com rating, which they care about as much as their customers Sincerely, [redacted]
Hello, I had purchased 3 head sets from this company in the last 9 months. All purchased at a local retailer. The product is the Turtle Beach Ear Force PX24. The first time the audio wasn't working. Second time same problem. This last time the mic stopped working. I've tried to contact the company a few times and they haven't responded at all. I have been searching online for a number to call to speak to someone about the problem. No luck in finding a number. Something needs to be done as this product is not cheap. Thank you.
Just bought a set of Elite 800s on Nov [redacted] and already the headset is destroyedBattery side gets so hot it almost burns your eat and hand when you touch it, on top of that the sound goes in and out every two secondsThank you Turtle Beach for the amazing dollar headset that doesn't even work!!!! No one has contacted me or tried to resolve this issue after I have contacted the company on several occasionsThe simple fact that this was sitting in my living room on there charging dock and could have caught fire in the middle of the night or even exploded while I was wearing it is a huge concernI will gladly send pictures of the device and then show pictures of the device destroyed if need be
Xbox headset was still under manufacturers warranty and only way you can submit a claim is email. Then it says it could take 3-4 days to respond. So after 3 days tried calling and customer service was very hateful and told me it may be 2-3 weeks! There is no reason not to help a customer when they spend that kind of money on a set of headsets! Very unprofessional! I have now read reviews about others having the same issue and will make sure that I let everyone know NEVER to purchase turtle beach.
Horrible customer service!!! Felt like a number/dollar figure to themnot a loyal customerFilled a warranty request for my $headset that I purchased back in MayOnly way to talk to someone in warranty is to submit an email request not phone number Filled out the form detailed as possibleGot a response back asking for a detailed description of what's wrong with the head setThe guy, mitch, who responded to my original request didnt read my submissionLooked like he copied and pasted a responseIf he actually ready my submission, he would have seen what was wrong with my headsetAfter going back and forth with emails for business days, I find out that I have to send in the headset, wait for them to receive the box, and then wait 10-days to receive my new (probably refurbished) headset3-week wait to get a replacement for a headset that's under warrantyDont waste your time with these headsetsThey are getting cheaper and cheaper made Plus you aren't a valued customer to them just another gamer that they make money off ofGo buy from a different headset
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I appreciate the response, my preferred options for a resolution did not include "Give you more money and just buy a new one" My offer for purchase was for the replacement parts and their shippingNot to do exactly what my complaint indicated I would not do, "Value a company that does not value me." Also, link you provided is your US store that only ships to the continuous USAThe link on that page for international buyers directs to third party retailersI don't think I am remiss in showing my disgust at the way you handle the complaints of those who buy through 3rd party as per several other Revdex.com complaints you've failed to address in a service oriented manner Also, I made this purchase a year later than you claim as I was living in a different part of the country at that timeThe purchase was made at my now local 3rd party retailer I've taken a chance and given you my money for a product Wishing to continue using this product, I've twice taken time out of my day to reach out to you in a professional and humble manner Twice I have been shown to the door and directed to the gift shop on the way out As I've already said, there is nothing illegal with your decision so I must exit through the door to which I have been shownBut my money will stay in my wallet and my negative experience with your company and products will be on my lips It is clear that we will not come to agreement as my simple demands are unreasonably high to you and your stance unreasonably immovableIt seems you think that small concessions will bankrupt your company This conversation is how you show contempt for those who trust you, THAT is what will bankrupt your company Also, THIS is a warranty, not that dribble you parade in front of everyone like a shield [redacted] Sincerely, [redacted]
I purchased a PXmicrophone a bout a month ago and it started having issues todayThe mic would emit a screeching noise from my endI called customer support and the first person was very rude she interrupted me to the point I hung upThe second lady after asking one question on how to navigate the site and asking what they do there hung up on meI had a long day at work and was very stressed I just wanted to get information on how to get another headset now that this one was brokeI am very upset with there lack of customer service and will be purchasing another brand in the futureI was using the device to record for youtube but, now it will have to wait again because, of the companyThis makes me so upset for a multi-million dollar company how can they be so poor in customer serviceWill not be going through them again and I have not had a single issue with there headsets for the years I've used them
Recently got a headset through this complain, it broke, took months to fix the issue, even get an answer at thatBoyfriend called customer service, got hung up on times, they wrote in there notes " [redacted] ***." Sitting in the room with him, not once did he swear on the phoneSo I calledI am a manager at my own job, never in the years of being a manager have I ever once hung up, walked away from etca customer no matter how rude they were to my face, behind my back to, to higher ups etcAsked to speak to a higher up, was told no and that they were having a manager look into the case and to "they will respond to me in an email"
Hello ***,We had received an e-mail from you on 32015, and we issued a reply to you on 32015, but it appears that was the message you never received; it might be possible that that message was routed mistakenly to your Gmail account's Spam folder or Promotions InboxPlease understand that according to our records, we had sent you a prompt reply on 3/**, simply to confirm the place of purchaseWhen you first filled out our online support form at [redacted] , you had selected " [redacted] - Private Seller" on the "Place of Purchase" fieldOur one-year manufacturer's warranty does cover our products against defects, but the warranty is only valid on new purchases; the warranty is void on any second-hand or used items, such as those sold by private/unauthorized sellers on ***The full terms of our warranty are posted at [redacted] .We see that you have gotten back in touch with our Technical Support team, and have been communicating this weekWe will be happy to get this matter resolved for youFor further correspondence, please continue to reply to the e-mails you receive from [redacted] , and our Tech Support team will take care of you from thereSincerely,The Turtle Beach Technical Support Team
This company has the worst customer service I have ever experienced I had their second nicest Xbox One headset after it broke after months of use I sent it back and it has been over a month and nothing has been done and the only way to communicate with them is by email and it also takes almost 1-weeks to even get a response from their customer serviceI really like the product but I will never buy another turtle beach headset again because of their customer service
I purchased my initial set of TB elite in mid NovemberThey stopped pairing in three weeksI sent them in for replacement which took almost two additional weeksThe next set I received was unpaired out of the box and I was unable to pair as was the case with my first setI returned that set for another which was sent, I upgraded the firmware per instruction and there is now a hum in the earphone when noise cancellation is turned on (acknowledged a known issue) by TB techI returned that set and was sent another, unpaired after less than two weeks and will not pairLong story short, now SEVEN sets later and every single set becomes unpaired and will not pairAll troubleshooting steps prescribed have been followed to exact recommendationsThis is unacceptable!
I purchased a turtle beach product from a third party businessDuring the installation of the product I was having problems getting it to function properlyI proceed to the companies website for technical support and followed some trouble shooting procedures on the website that proved ineffectiveI proceeded by calling starting a trouble ticket, the only way I I could contact the company, to request help with the product This turned into a once a week conversation via email with a turtle beach employee, murphy, that lasted four weeksFirst week consistent with him requesting the serial number to identify the product which was in the original requestOnce again serial was providedSecond week he asked for the same informationI replied with pictures of the product including the serial numbers printed on the productThird week he requested where I purchased the product and proof of purchase which I providedFourth week I received a message stating that they do not recognize
One of the absolute worst companies I have ever dealt withI ordered a headset over a week ago and it hasn't even left their facility yetI've called customer service and was told, with quite a bit of attitude might I add, to just send an email to sales and they'll look into itI just called again and was greeted with the same amount of attitudeI was going to cancel my order and ask for a refund but I was far too irritated, and she would probably end up telling me to send an email or show me how much she didn't feel like doing her job todayTurtle Beach is a joke in terms of customer service and business ethicsI highly recommend spending your money elsewhere on a company that will value your business
Ordered some head sets from the company for over night ordered then on 2/ [redacted] checked my email and was told that they wouldn't be here until the 2/**Called them up to see if I could get some money back and they said no we cant do that
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, if you refer to the original complaint, and all subsequent replies I have given, I have myself stated that I was just past the warranty date The one that you have made it very clear you intend to cower behind hoping I will go away Meanwhile, Astro gaming was happy to accept my business (at almost $400) with professionalism and integrity You can keep your cheap plastic products, deteriorating reputation, and customer disservice Revdex.com, I do not wish to receive further replies from this company as our dispute shall not be solved This complaint is NOT to be closed as "resolved" This complaint is to be classified as unresolved and further degrade this company's Revdex.com rating, which they care about as much as their customers Sincerely, [redacted]
Hello, I had purchased 3 head sets from this company in the last 9 months. All purchased at a local retailer. The product is the Turtle Beach Ear Force PX24. The first time the audio wasn't working. Second time same problem. This last time the mic stopped working. I've tried to contact the company a few times and they haven't responded at all. I have been searching online for a number to call to speak to someone about the problem. No luck in finding a number. Something needs to be done as this product is not cheap. Thank you.
Just bought a set of Elite 800s on Nov [redacted] and already the headset is destroyedBattery side gets so hot it almost burns your eat and hand when you touch it, on top of that the sound goes in and out every two secondsThank you Turtle Beach for the amazing dollar headset that doesn't even work!!!! No one has contacted me or tried to resolve this issue after I have contacted the company on several occasionsThe simple fact that this was sitting in my living room on there charging dock and could have caught fire in the middle of the night or even exploded while I was wearing it is a huge concernI will gladly send pictures of the device and then show pictures of the device destroyed if need be
Xbox headset was still under manufacturers warranty and only way you can submit a claim is email. Then it says it could take 3-4 days to respond. So after 3 days tried calling and customer service was very hateful and told me it may be 2-3 weeks! There is no reason not to help a customer when they spend that kind of money on a set of headsets! Very unprofessional! I have now read reviews about others having the same issue and will make sure that I let everyone know NEVER to purchase turtle beach.