From: Maggie H [redacted] Date: Fri, Jan 13, at 4:PM Subject: Re: [redacted] bill dispute from Revdex.com To: Cc: Craig B [redacted] Mr***: After investigating at your request, please note the following: The balance and/or invoice you are disputing is not with Aspire The invoice and balance are from [redacted] Health for lab services authorized and signed for by youThe balance that you are disputing with [redacted] Health is not $725.93, as you have stated in your complaint, but the amount due on the invoice you provided is $Aspire can not speak to the gross charge amount of another provider's bill, nor can we speak to your contact that states the charge for this service should be lowerI have attached a copy of the agreement for services that you signed with [redacted] Aspire is paying the balance of $on your behalf to consider this matter closedI trust that this satisfies your goal of not being financially responsible for the balance Please let me know if you have any additional questions Margaret H***
From: Maggie H [redacted] Date: Wed, Jan 11, at 3:PM Subject: Aspire Revdex.com Complaint Response - Case [redacted] To: Craig B [redacted] Revdex.com Customer Service Analyst: We have received your inquiry regarding Mr*** *** Aspire has neither a balance due from Mr [redacted] nor do we have knowledge of Mr***'s claims that "They (Aspire) sent out for work on myself prior to me even joining their program." We would ask that any publication of responses would please consider HIPAA, as we are a medical provider For additional assistance, we would ask that Mr [redacted] provide a billing statement or invoice for the balance described Many Thanks, Margaret H [redacted] Director of Accounts Receivable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. However, I still find some of their business practices misleading and disturbing considering most of their clientele.
Regards,
[redacted]
From: Maggie H[redacted] <maggie.h[redacted]@aspireindiana.org> Date: Fri, Jan 13, 2017 at 4:09 PM Subject: Re: [redacted] bill dispute from Revdex.com To: Cc: Craig B[redacted] <craig.b[redacted]@aspireindiana.org> Mr. [redacted]: After investigating at your request, please note the following: The balance and/or invoice you are disputing is not with Aspire. The invoice and balance are from [redacted] Health for lab services authorized and signed for by you. The balance that you are disputing with [redacted] Health is not $725.93, as you have stated in your complaint, but the amount due on the invoice you provided is $49.20. Aspire can not speak to the gross charge amount of another provider's bill, nor can we speak to your contact that states the normal charge for this service should be lower. I have attached a copy of the agreement for services that you signed with [redacted]. Aspire is paying the balance of $49.20 on your behalf to consider this matter closed. I trust that this satisfies your goal of not being financially responsible for the balance. Please let me know if you have any additional questions. Margaret H[redacted]
From: Maggie H[redacted] <maggie.h[redacted]@aspireindiana.org> Date: Wed, Jan 11, 2017 at 3:15 PM Subject: Aspire Revdex.com Complaint Response - Case [redacted] To: Craig B[redacted] <craig.b[redacted]@aspireindiana.org> Revdex.com Customer Service Analyst: We have received your inquiry regarding Mr. [redacted]...
[redacted]. Aspire has neither a balance due from Mr. [redacted] nor do we have knowledge of Mr. [redacted]'s claims that "They (Aspire) sent out for work on myself prior to me even joining their program." We would ask that any publication of responses would please consider HIPAA, as we are a medical provider. For additional assistance, we would ask that Mr. [redacted] provide a billing statement or invoice for the balance described. Many Thanks, Margaret H[redacted] Director of Accounts Receivable
From: Maggie H [redacted] Date: Fri, Jan 13, at 4:PM Subject: Re: [redacted] bill dispute from Revdex.com To: Cc: Craig B [redacted] Mr***: After investigating at your request, please note the following: The balance and/or invoice you are disputing is not with Aspire The invoice and balance are from [redacted] Health for lab services authorized and signed for by youThe balance that you are disputing with [redacted] Health is not $725.93, as you have stated in your complaint, but the amount due on the invoice you provided is $Aspire can not speak to the gross charge amount of another provider's bill, nor can we speak to your contact that states the charge for this service should be lowerI have attached a copy of the agreement for services that you signed with [redacted] Aspire is paying the balance of $on your behalf to consider this matter closedI trust that this satisfies your goal of not being financially responsible for the balance Please let me know if you have any additional questions Margaret H***
From: Maggie H [redacted] Date: Wed, Jan 11, at 3:PM Subject: Aspire Revdex.com Complaint Response - Case [redacted] To: Craig B [redacted] Revdex.com Customer Service Analyst: We have received your inquiry regarding Mr*** *** Aspire has neither a balance due from Mr [redacted] nor do we have knowledge of Mr***'s claims that "They (Aspire) sent out for work on myself prior to me even joining their program." We would ask that any publication of responses would please consider HIPAA, as we are a medical provider For additional assistance, we would ask that Mr [redacted] provide a billing statement or invoice for the balance described Many Thanks, Margaret H [redacted] Director of Accounts Receivable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. However, I still find some of their business practices misleading and disturbing considering most of their clientele.
Regards,
[redacted]
From: Maggie H[redacted] <maggie.h[redacted]@aspireindiana.org> Date: Fri, Jan 13, 2017 at 4:09 PM Subject: Re: [redacted] bill dispute from Revdex.com To: Cc: Craig B[redacted] <craig.b[redacted]@aspireindiana.org> Mr. [redacted]: After investigating at your request, please note the following: The balance and/or invoice you are disputing is not with Aspire. The invoice and balance are from [redacted] Health for lab services authorized and signed for by you. The balance that you are disputing with [redacted] Health is not $725.93, as you have stated in your complaint, but the amount due on the invoice you provided is $49.20. Aspire can not speak to the gross charge amount of another provider's bill, nor can we speak to your contact that states the normal charge for this service should be lower. I have attached a copy of the agreement for services that you signed with [redacted]. Aspire is paying the balance of $49.20 on your behalf to consider this matter closed. I trust that this satisfies your goal of not being financially responsible for the balance. Please let me know if you have any additional questions. Margaret H[redacted]
From: Maggie H[redacted] <maggie.h[redacted]@aspireindiana.org> Date: Wed, Jan 11, 2017 at 3:15 PM Subject: Aspire Revdex.com Complaint Response - Case [redacted] To: Craig B[redacted] <craig.b[redacted]@aspireindiana.org> Revdex.com Customer Service Analyst: We have received your inquiry regarding Mr. [redacted]...
[redacted]. Aspire has neither a balance due from Mr. [redacted] nor do we have knowledge of Mr. [redacted]'s claims that "They (Aspire) sent out for work on myself prior to me even joining their program." We would ask that any publication of responses would please consider HIPAA, as we are a medical provider. For additional assistance, we would ask that Mr. [redacted] provide a billing statement or invoice for the balance described. Many Thanks, Margaret H[redacted] Director of Accounts Receivable