Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Vrooman Carpet received the complaint on 4-15-We submitted the claim and received a decline letter from the mill on 5-12-stating the carpet issue was not a manufacturing defectWe mailed a letter along with the decline letter to our customer Stillwater Carpet ServiceWe are a wholesale distributor, our customer is Stillwater Carpet Service, we do not work directly with the consumer on claims because we don't know what our customer promised or sold themWe are happy to help with this complaint, however, it needs to go thru the proper channelsWe will work with our customer to make sure the consumer is taken care of
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Vrooman Carpet received the complaint on 4-15-We submitted the claim and received a decline letter from the mill on 5-12-stating the carpet issue was not a manufacturing defectWe mailed a letter along with the decline letter to our customer Stillwater Carpet ServiceWe are a wholesale distributor, our customer is Stillwater Carpet Service, we do not work directly with the consumer on claims because we don't know what our customer promised or sold themWe are happy to help with this complaint, however, it needs to go thru the proper channelsWe will work with our customer to make sure the consumer is taken care of