VT Services

Initial Business Response / [redacted] (1000, 5, 2014/05/22) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Good Afternoon, Thank you for raising concerns in this matter I want to apologize for the amount of time it took to resolve these issuesUs as the third party repair center have certainly put in the time and effort to resolve this matter, with an outcome that best suites the customer Unfortunately, as a third party repair center we do not have the ability to make governing decisions concerning the customers service contract with their warranty companyFor instance, product replacement However, we have been in contact with [redacted] , the customer's warranty company for about a month to resolve the matter to the best to our abilityDuring this time we had advocated replacement of the washer on the customers behalf In this certain case, there were many technical issues regarding the repairs of the customers machineBecause of this, there was a lot of back and forth with [redacted] explaining why the issues the consumer was experiencing with their washer was not repairable, as well as the time it took for [redacted] to come to a decision Finally, as of May 21st, - the consumers extended warranty company has decided to replace this unit I hope this decision has met the customers needs

I purchased my laptop and an extended warranty from [redacted] When my computer crashed right before Christmas I contacted [redacted] who advised I needed to submit a claim to this companyI did and thought everything was fineThey had my laptop for only about week and then shipped it backIt came in the mail yesterday and I thought all was fineI couldn't have been more wrongThere was a work order in the box indicating what they "fixed" with a note that read "PLEASE NOTE: A NEW HARD DRIVE HAS BEEN INSTALLED YOU WILL NEED TO DO A COMPLETE SYSTEM RESTORE" That was fine but when I tried to complete this request but the restore was no where on the laptopNext I tried to register [redacted] on the laptop since I kept getting an error messageI was unable to do that I didn't have my activation/product key I contacted [redacted] to see if they could provide me with my old [redacted] activation keyThankfully the rep I spoke with was a god send and he was able to pull my old activation key from my computerHowever the key would not workThe [redacted] rep looked into the problem further and it was discovered that the key was for [redacted] home and Pro had been installedThis meant I had to spent the next hour downloading and reinstalling [redacted] againThat finally finished around 11:pmI started to work on rebuilding my laptop to my likingIt was then that I discovered my wireless adapter drive was goneI then spent the next hour trying to fix that to no availI contacted "Stephanie" my rep from VT SERVICES INC to voice my frustration and was given the generic excuse that they did not have all of the software to fully reinstall [redacted] and that I was up to me to complete all of those stepsI don't care how good you think you areYou don't just throw in a hard drive and not run any tests to see if everything is working properlyWe paid for the extended warranty for a reasonThis company is lazy and does not care about the customers they are provided a paid service to