VTechHelp LLC

From: [redacted] < [redacted] @***.com>Date: Wed, Feb 15, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" I am writing in regards to complaint # [redacted] , I had said that I wished to stop caseWell, things have changed my mindI have tried several times to get my refund I have been back and forth with the bank, they cannot stop payment and cannot issue refund I have called the number listed I spoke with Keith W [redacted] and he told that the refund was issued, and called the bank, bank said it had not I recalled Vtech and they said Keith W [redacted] didn't work there and I had spoke with him TODAY I tried to get the payment refunded from January of $499, the bank said too much time had passed I have been scammed over $and now my computer is infested and who knows how long until they do it again PLEASE can you help me get my money backDEB

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Vtech HelpDate: Wed, Feb 10, at 7:PMSubject: Re: cid *** / *** ***To: *** *** Hi ***, We have raised the full refund of the cust to resolve the issueAttached is the receipt for the same

Hi Team,We would like to inform that we haven't charge $387 on Aug 6, 2016. We are 100% sure about this and we would like to see the bank statement of the customer stating "Vtechhelp LLC" has charged her that much in the month of Aug 2016. We have a very health refund policy and we will do 100% refund, if the bank statement shows the same.Also, we would like to ask Revdex.com, that is there any policy to verify the complaint or does Revdex.com just go by the words of the customer?We tried to call the customer several times and left the voice message. Cust is not picking up the phone. We have the call recordings as well, which we can provide if required.For Any further discussion, pls feel free to call [redacted] and ask for "Vikas" on ext [redacted].  Regards,VikasOperations ManagerPH-[redacted]

From: [redacted]<[redacted].com>Date: Wed, Feb 15, 2017 at 1:19 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>I am writing in regards to...

complaint #[redacted], I had said that I wished to stop case. Well, things have changed my mind. I have tried several times to get my refund.  I have been back and forth with the bank, they cannot stop payment and cannot issue refund.  I have called the number listed.  I spoke with Keith W[redacted] and he told that the refund was issued, and called the bank, bank said it had not.  I recalled Vtech and they said Keith W[redacted] didn't work there and I had spoke with him TODAY.  I tried to get the payment refunded from January of $499, the bank said too much time had passed.  I have been scammed over $800 and now my computer is infested and who knows how long until they do it again.  PLEASE can you help me get my money back. DEB

From: Vtech Help
arial, sans-serif;"><[redacted].com>Date: Wed, Feb 10, 2016 at 7:01 PMSubject: Re: cid [redacted] / [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
Hi [redacted], 
We have raised the full refund of the cust to resolve the issue. Attached is the receipt for the same.