Customer Relations Advocate Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Complainant Name: Sean [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your officeVolkswagen Credit will be contacting the complainant to address their concernsIf you have any questions regarding this matter, please contact us at (800)428-Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Stephanie [redacted] Collections Supervisor VW Credit, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
[redacted] ***RE: Complainant Name [redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com: Thank you for the opportunity to respond to [redacted] concerns brought forth in the recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concernsIf you have any questions, please feel free to contact us at [redacted] , Monday through Friday, a.m- p.mEastern Time.Sincerely,Volkswagen CreditLease End ServicesVolkswagen Credit [redacted] Phone ( [redacted] Fax [redacted]
Complaint: [redacted] I am rejecting this response because: Audi offered me a discount of the charges to $I still do not believe my car had ANY outside damages ( dents and scratches) that they are claiming I will not pay a penny for a car that was in PERFECT condition when handed in Sincerely, Christine [redacted]
Complaint: [redacted] I am rejecting this response because my choices are to reject or accept, and nothing in between While I have now received the duplicate title, I was told that, even though VW could have confirmed the penalty, I will have to pay to the license bureau (MO Dept of Revenue) for late registration, and then must mail to them (and they did include a mailer through UPS) my receipt The explanation provided was that they didn't want to provide 'too little' to me, which I guess meant they would have closed the case? I also think that represents that they bent over backwards to correct THEIR mistake; it wasn't mine at all Until that reimbursement is received, I am not yet in a position to consider this issue resolved Sincerely, Jill [redacted]
June 16, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash AvenueSuite 3120Chicago, IL RE: Consumer Name: Neomi [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office Volkswagen Credit contacted the customer on July 28, to address her concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, [redacted] VW Credit, Inc
Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office Volkswagen Credit will be contacting the complainant to address their concerns If you have any questions regarding this matter, please contact us at ( [redacted] Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, [redacted] VW Credit, Inc
May 9, Revdex.com of Chicago & Norther Illinois, IncNorth Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: Volkswagen Touareg VIN: [redacted] ID No: [redacted] To whom it may concern, Thank you for the opportunity to respond to [redacted] complaintOn December 19, 2016, we had the pleasure to respond to the [redacted] on behalf of [redacted] ’s correspondenceA copy of our response has been sent to the customer by certified mail Volkswagen Credit Incconsiders this matter closed If [redacted] has further questions, please have the customer contact our Recovery Department at ( [redacted] Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, Volkswagen Credit
March 29, [redacted] RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] [redacted] You recently contacted [redacted] Services to request that we remove or change information reported to credit reporting agencies related to the above accountUpon further review, [redacted] Services began the process on March 23, of updating your credit report to reflect paid as agreedThis update may take days to be processed by the three major credit-reporting agenciesIf you have any questions, please contact us Monday - Friday, a.mto p.mEastern Time at [redacted] Sincerely, Customer Care Department [redacted]
Revdex.com: The business has promised to settle the dispute in the way I have suggested and has taken some steps towards thatThey have accepted payment for the account and issued a letter confirming the account now is paid in fullThey promised they will remove the negative entry from my credit report within to daysThis correction of my credit report is what I'm awaiting before I can call the dispute resolved Sincerely, Andriy [redacted]
Complaint: [redacted] I am rejecting this response because Vw Credit, Incdid nothing to "address" my issue [redacted] with VW Credit, Inccalled specifically to state nothing would changeThey continue to disable the ability of their customers to make payments online and update contact information onlineThey continue to not allow customers to leave voicemail messages when they don't answer their phones during business hoursThey continue to not provide any information about how and when a web-form message will be returnedThey refuse to take any responsibility for the harm their anti-customer policies do to their customers Sincerely, [redacted] ***
Revdex.comNWabash Suite 3120Chicago, IL 60611-7621RE: Complainant Name: Brandon *** Revdex.com Complaint ID: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office VW Credit, Incsent a written response to Mr [redacted] concerns on August 1, At this time, we consider this complaint resolved If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely,John ***VW Credit, Inc
February 16, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name: [redacted] Furnishings, Inc Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] 3.0T S LINE PRES VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] ’s recent correspondence to your officeWe have reviewed the customer’s concerns and are dedicated to ensuring that they are addressedAs discussed during our February 9, telephone conversation with Mr [redacted] , the refund check in question was cashed on September 10, Our records indicate that the check was cashed at [redacted] , located at [redacted] Sunset Blvd [redacted] , CA We advised the customer that the Michigan address on the copy of the cashed check is the location of [redacted] ***’s headquarters, which is Volkswagen Credit’s bank Mr [redacted] stated that he will contact [redacted] to investigate this matter furtherWe sincerely apologize for any inconvenience Mr [redacted] has experienced during the lease termination process If you have any additional questions, please contact me at [redacted] , ext*** Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern TimeSincerely, [redacted] Customer Care Supervisor Volkswagen Credit
August 18, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Jill D [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] ’s concerns brought forth in their recent correspondence to your office Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint Ms [redacted] has not responded to our calls If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter [redacted] Volkswagen Credit
November 7, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Shammi K S*** Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MrS [redacted] concerns brought forth in their recent correspondence to your office Volkswagen Credit contacted the customer on November 6, to address his concerns If you have any questions regarding this matter, please contact us at [redacted] Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter M [redacted] VW Credit, Inc
Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: [redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mrs [redacted] ’s concerns brought forth in their recent correspondence to your office Volkswagen Credit will be contacting the complainant to address their concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, [redacted] VW Credit, Inc
Customer Relations AdvocateRevdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, Illinois RE: Complainant Name: Nicole [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate,Thank you for the opportunity to respond to Ms [redacted] ’s concerns brought forth in their recent correspondence to your office.Volkswagen Credit has called Ms [redacted] to inquire if the zero balance letter was received.If you have any questions regarding this matter, please contact us at (***) ***-***Our hours of operation are Monday through Friday, 8:AM to 8:PM, Eastern Time.Sincerely,Wenona [redacted] VW Credit, Inc.Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Thank you for the opportunity to address Ms [redacted] 's concerns regarding case number XXXXXXXX In order to assist Ms [redacted] we need her account number with Volkswagen CreditOnce we have this information we will address Ms [redacted] 's concerns If Ms [redacted] has any questions, she may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at 800-428- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) XXXXXXXXX Final Consumer Response / [redacted] (2000, 12, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) September 1, Revdex.com of Chicago & Northern Illinois Attention: Customer Relations Advocate NWabash Ave Ste Chicago, IL 60611- RE: Account Holder: Romina [redacted] Account Number: XXXXX Case/Complaint #: XXXXXXXX Vehicle: Volkswagen Passat VIN: [redacted] Thank you for the opportunity to respond to Romina [redacted] concerns brought forth in her recent correspondence to your officeWe have reviewed the customer's account and are dedicated to ensuring that her concerns are addressed After a thorough review of the account, Volkswagen Credit has contacted the customer and will provide an update to the Credit BureausLate marks for payments on May 15, and June 15, will be removed If there are any further questions, please contact me at (XXX) XXX-XXXX extension XXXXX, Monday through Friday, 9:a.muntil 8:p.mEastern Time Sincerely, Wenona [redacted] Sales and Service Consultant VW Credit, Inc
September 1, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Katherine L*** Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MsL [redacted] concerns brought forth in their recent correspondence to your office Volkswagen Credit has attempted to contact the customer to discuss any concerns she had regarding her complaint MsL [redacted] has not responded to our calls At this time, we consider this complaint resolved If you have any questions regarding this matter, please contact us at [redacted] Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter M [redacted] VW Credit, Inc
Customer Relations Advocate Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Complainant Name: Sean [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your officeVolkswagen Credit will be contacting the complainant to address their concernsIf you have any questions regarding this matter, please contact us at (800)428-Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Stephanie [redacted] Collections Supervisor VW Credit, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
[redacted] ***RE: Complainant Name [redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com: Thank you for the opportunity to respond to [redacted] concerns brought forth in the recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concernsIf you have any questions, please feel free to contact us at [redacted] , Monday through Friday, a.m- p.mEastern Time.Sincerely,Volkswagen CreditLease End ServicesVolkswagen Credit [redacted] Phone ( [redacted] Fax [redacted]
Complaint: [redacted] I am rejecting this response because: Audi offered me a discount of the charges to $I still do not believe my car had ANY outside damages ( dents and scratches) that they are claiming I will not pay a penny for a car that was in PERFECT condition when handed in Sincerely, Christine [redacted]
Complaint: [redacted] I am rejecting this response because my choices are to reject or accept, and nothing in between While I have now received the duplicate title, I was told that, even though VW could have confirmed the penalty, I will have to pay to the license bureau (MO Dept of Revenue) for late registration, and then must mail to them (and they did include a mailer through UPS) my receipt The explanation provided was that they didn't want to provide 'too little' to me, which I guess meant they would have closed the case? I also think that represents that they bent over backwards to correct THEIR mistake; it wasn't mine at all Until that reimbursement is received, I am not yet in a position to consider this issue resolved Sincerely, Jill [redacted]
June 16, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash AvenueSuite 3120Chicago, IL RE: Consumer Name: Neomi [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office Volkswagen Credit contacted the customer on July 28, to address her concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, [redacted] VW Credit, Inc
Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office Volkswagen Credit will be contacting the complainant to address their concerns If you have any questions regarding this matter, please contact us at ( [redacted] Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, [redacted] VW Credit, Inc
May 9, Revdex.com of Chicago & Norther Illinois, IncNorth Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: Volkswagen Touareg VIN: [redacted] ID No: [redacted] To whom it may concern, Thank you for the opportunity to respond to [redacted] complaintOn December 19, 2016, we had the pleasure to respond to the [redacted] on behalf of [redacted] ’s correspondenceA copy of our response has been sent to the customer by certified mail Volkswagen Credit Incconsiders this matter closed If [redacted] has further questions, please have the customer contact our Recovery Department at ( [redacted] Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, Volkswagen Credit
March 29, [redacted] RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] [redacted] You recently contacted [redacted] Services to request that we remove or change information reported to credit reporting agencies related to the above accountUpon further review, [redacted] Services began the process on March 23, of updating your credit report to reflect paid as agreedThis update may take days to be processed by the three major credit-reporting agenciesIf you have any questions, please contact us Monday - Friday, a.mto p.mEastern Time at [redacted] Sincerely, Customer Care Department [redacted]
Revdex.com: The business has promised to settle the dispute in the way I have suggested and has taken some steps towards thatThey have accepted payment for the account and issued a letter confirming the account now is paid in fullThey promised they will remove the negative entry from my credit report within to daysThis correction of my credit report is what I'm awaiting before I can call the dispute resolved Sincerely, Andriy [redacted]
Complaint: [redacted] I am rejecting this response because Vw Credit, Incdid nothing to "address" my issue [redacted] with VW Credit, Inccalled specifically to state nothing would changeThey continue to disable the ability of their customers to make payments online and update contact information onlineThey continue to not allow customers to leave voicemail messages when they don't answer their phones during business hoursThey continue to not provide any information about how and when a web-form message will be returnedThey refuse to take any responsibility for the harm their anti-customer policies do to their customers Sincerely, [redacted] ***
Revdex.comNWabash Suite 3120Chicago, IL 60611-7621RE: Complainant Name: Brandon *** Revdex.com Complaint ID: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office VW Credit, Incsent a written response to Mr [redacted] concerns on August 1, At this time, we consider this complaint resolved If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely,John ***VW Credit, Inc
February 16, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name: [redacted] Furnishings, Inc Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] 3.0T S LINE PRES VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] ’s recent correspondence to your officeWe have reviewed the customer’s concerns and are dedicated to ensuring that they are addressedAs discussed during our February 9, telephone conversation with Mr [redacted] , the refund check in question was cashed on September 10, Our records indicate that the check was cashed at [redacted] , located at [redacted] Sunset Blvd [redacted] , CA We advised the customer that the Michigan address on the copy of the cashed check is the location of [redacted] ***’s headquarters, which is Volkswagen Credit’s bank Mr [redacted] stated that he will contact [redacted] to investigate this matter furtherWe sincerely apologize for any inconvenience Mr [redacted] has experienced during the lease termination process If you have any additional questions, please contact me at [redacted] , ext*** Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern TimeSincerely, [redacted] Customer Care Supervisor Volkswagen Credit
August 18, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Jill D [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] ’s concerns brought forth in their recent correspondence to your office Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint Ms [redacted] has not responded to our calls If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter [redacted] Volkswagen Credit
November 7, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Shammi K S*** Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MrS [redacted] concerns brought forth in their recent correspondence to your office Volkswagen Credit contacted the customer on November 6, to address his concerns If you have any questions regarding this matter, please contact us at [redacted] Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter M [redacted] VW Credit, Inc
Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: [redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mrs [redacted] ’s concerns brought forth in their recent correspondence to your office Volkswagen Credit will be contacting the complainant to address their concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, [redacted] VW Credit, Inc
Customer Relations AdvocateRevdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, Illinois RE: Complainant Name: Nicole [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate,Thank you for the opportunity to respond to Ms [redacted] ’s concerns brought forth in their recent correspondence to your office.Volkswagen Credit has called Ms [redacted] to inquire if the zero balance letter was received.If you have any questions regarding this matter, please contact us at (***) ***-***Our hours of operation are Monday through Friday, 8:AM to 8:PM, Eastern Time.Sincerely,Wenona [redacted] VW Credit, Inc.Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Thank you for the opportunity to address Ms [redacted] 's concerns regarding case number XXXXXXXX In order to assist Ms [redacted] we need her account number with Volkswagen CreditOnce we have this information we will address Ms [redacted] 's concerns If Ms [redacted] has any questions, she may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at 800-428- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) XXXXXXXXX Final Consumer Response / [redacted] (2000, 12, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) September 1, Revdex.com of Chicago & Northern Illinois Attention: Customer Relations Advocate NWabash Ave Ste Chicago, IL 60611- RE: Account Holder: Romina [redacted] Account Number: XXXXX Case/Complaint #: XXXXXXXX Vehicle: Volkswagen Passat VIN: [redacted] Thank you for the opportunity to respond to Romina [redacted] concerns brought forth in her recent correspondence to your officeWe have reviewed the customer's account and are dedicated to ensuring that her concerns are addressed After a thorough review of the account, Volkswagen Credit has contacted the customer and will provide an update to the Credit BureausLate marks for payments on May 15, and June 15, will be removed If there are any further questions, please contact me at (XXX) XXX-XXXX extension XXXXX, Monday through Friday, 9:a.muntil 8:p.mEastern Time Sincerely, Wenona [redacted] Sales and Service Consultant VW Credit, Inc
September 1, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Katherine L*** Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MsL [redacted] concerns brought forth in their recent correspondence to your office Volkswagen Credit has attempted to contact the customer to discuss any concerns she had regarding her complaint MsL [redacted] has not responded to our calls At this time, we consider this complaint resolved If you have any questions regarding this matter, please contact us at [redacted] Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter M [redacted] VW Credit, Inc