Per our conversation, I would like to respond to complaint # [redacted] . We are in contact with the customer, [redacted] ***, to rectify the problem. She has stated that once the work is completed that she will retract her complaint. I will be in touch once the work is done to make sure... that the complaint has been retracted and rectified. Thank you for your time! [redacted] [redacted] | OFFICE MANAGER [redacted] | PRESIDENT CARPET KING, INC Office: [redacted] *** Steve's Cell: [redacted] *** Fax: [redacted]
To Whom It May Concern;The mill denied the claim on this flooring and blamed the installationWe argued the mill on this because we feel it is not an installation issue and so the mill is providing us new flooring that we are installing at our own costThe delivery of this product is already
scheduled to the home with an installation date to be scheduled with the customer at there convenience
I had a carpet replaced last May The bound areas of the carpet are coming undone and the sides of the carpet are ripplingI have exchanged numerous emails and phone calls with Carpet King manager Stephen and Joe and I am not getting any positive helpThis is a replacement carpet to a first carpet that I had the same issues withAt this point it is almost years later and I have not had satisfactory service or productI am extremely frustrated because the rug cost looks awful in my home I would like a refund for the price of the carpet as I have given them an opportunity to resolve this and the first exchange is worse than the firstI would like to use another company for my carpet needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Additionally, I would like to say that Carpet King resolved our carpet issue professionally and quickly once they got their plan in motion I really appreciate how they resolved the issue, and only regret that it took almost a full year and a letter to the Revdex.com to get the ball rolling
Sincerely,
*** ***
Per our conversation, I would like to respond to complaint #[redacted]. We are in contact with the customer, [redacted], to rectify the problem. She has stated that once the work is completed that she will retract her complaint. I will be in touch once the work is done to make sure...
that the complaint has been retracted and rectified. Thank you for your time! [redacted] [redacted] | OFFICE MANAGER [redacted] | PRESIDENT CARPET KING, INC Office: [redacted] Steve's Cell: [redacted] Fax: [redacted]
Per our conversation, I would like to respond to complaint # [redacted] . We are in contact with the customer, [redacted] ***, to rectify the problem. She has stated that once the work is completed that she will retract her complaint. I will be in touch once the work is done to make sure... that the complaint has been retracted and rectified. Thank you for your time! [redacted] [redacted] | OFFICE MANAGER [redacted] | PRESIDENT CARPET KING, INC Office: [redacted] *** Steve's Cell: [redacted] *** Fax: [redacted]
To Whom It May Concern;The mill denied the claim on this flooring and blamed the installationWe argued the mill on this because we feel it is not an installation issue and so the mill is providing us new flooring that we are installing at our own costThe delivery of this product is already
scheduled to the home with an installation date to be scheduled with the customer at there convenience
I had a carpet replaced last May The bound areas of the carpet are coming undone and the sides of the carpet are ripplingI have exchanged numerous emails and phone calls with Carpet King manager Stephen and Joe and I am not getting any positive helpThis is a replacement carpet to a first carpet that I had the same issues withAt this point it is almost years later and I have not had satisfactory service or productI am extremely frustrated because the rug cost looks awful in my home I would like a refund for the price of the carpet as I have given them an opportunity to resolve this and the first exchange is worse than the firstI would like to use another company for my carpet needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Additionally, I would like to say that Carpet King resolved our carpet issue professionally and quickly once they got their plan in motion I really appreciate how they resolved the issue, and only regret that it took almost a full year and a letter to the Revdex.com to get the ball rolling
Sincerely,
*** ***
Per our conversation, I would like to respond to complaint #[redacted]. We are in contact with the customer, [redacted], to rectify the problem. She has stated that once the work is completed that she will retract her complaint. I will be in touch once the work is done to make sure...
that the complaint has been retracted and rectified. Thank you for your time! [redacted] [redacted] | OFFICE MANAGER [redacted] | PRESIDENT CARPET KING, INC Office: [redacted] Steve's Cell: [redacted] Fax: [redacted]