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Vy-Vy 2 Beauty Salon

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Vy-Vy 2 Beauty Salon Reviews (2)

Revdex.com spoke with [redacted] from the company and she stated that she has been in contact with the consumer. They have agreed for the consumer to come into the salon in September for [redacted] to fix the consumer's hair free of charge.

Review: I had my hair colored on 8/11/14 at this salon by [redacted]. I spoke to her in person on Saturday, 8/9/14 to confirm price. She told me $45. I went over the colors in a book with [redacted] and picked out the color I wanted closest to my natural hair color (brown). She told me after she applied the chemical that I'd sit for 35-40 minutes. She left me in the chair for an hour before she had another girl rinse my hair. Once she dried and styled my hair, I told her it was too dark and had a reddish tint to it. She told me give it time, it will lighten. She charged me $65. She said the color was $55 and styling was $10. I told her she had previously told me $45. I was forced to pay the $65. I text her later 8/13/14 telling her I was unhappy again with the color. She advised me to "get used to it", "it was fun and exciting" and also to buy a conditioner to help lighten the color. I went to [redacted] on 8/14/14 to purchase the correct conditioner only to be told a conditioner will NOT lighten the hair and they could put a toner in for me at their salon to fix my hair for $48. I dont think it's fair to leave a salon unhappy. I expressed my dislike before I left the salon on Monday. Being told to buy a product that wont lighten my hair is harsh and I even expressed this again to [redacted]. She told me theres nothing she can or will do, even after telling her I wouldnt be returning as her customer. I've been going to her for almost 2 years. Very poor customer service and rude in my opinion. I had the a previous hair dresser for over 10 years who never let me leave unhappy with a service. I never thought I'd be treated like this and have to pay a salon to fix another salon's mess up.Desired Settlement: I think [redacted] should have to fix my hair or refund me some money back. I was told $45 which is why I agreed to have it done so quickly because I wasnt working and on a budget. Then to be told $55 plus $10 for flat ironing, is unfair and ridiculous. Not to mention I even tipped her AFTER I told her how unhappy I was with the color. It wont take 20 minutes for [redacted] to put a toner in my hair to lighten the color, which is all I asked for.

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that she has been in contact with the consumer. They have agreed for the consumer to come into the salon in September for [redacted] to fix the consumer's hair free of charge.

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Description: Beauty Salons, Beauty Salons (NAICS: 812112)

Address: 9683 W. Broad St., Glen Allen, Virginia, United States, 23060

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