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W D Piano Movers and More

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W D Piano Movers and More Reviews (4)

Per our Tariff, all late fees are assessed after 5:pm (end of business) of the due date which was the 17th Mr [redacted] did not make their payment online until the evening of April 17th at 10:pm therefore the late fee was billed correctlyMany Thanks

Per our Tariff, all late fees are assessed after 5:00 pm (end of business) of the due date which was the 17th.  Mr. [redacted] did not make their payment online until the evening of April 17th at 10:28 pm therefore the late fee was billed correctly. Many Thanks

To whom it may concern, my name is Justin [redacted] Inline Utilities Superintendent. I am responding to a complaint ID number [redacted]. Inline Utilities received a call March 6th 2015 about a mainline backup at checkerberry/ berrybriar however the call came in from [redacted] checkerberry not [redacted]...

checkerberry.  I dispatched two men, they located the main line clean out and cleared the line. When a mainline has a blockage, at the particular point of the blockage the houses will sequentially backup and we will receive calls usually in that order as they noticed toilets not working or tubs/showers not draining. Unfortunately some people will remove their clean out caps so that they can continue to use their water until we have cleared the line, consequentially everything they put down the drain go's straight into their yard. Inline cannot be held responsible for this. We service over a thousand houses and cannot man or police every yard to make sure their caps are in place. It is the responsibility of the homeowner or landlord to make sure these are in proper order. If you take notice of the complaint letter it clearly states that there has been no cap in place since  March 6th 2015.   This is the clean out line and is the sole responsibility of the homeowner.  She states "backyard was flooding with sewage toilet paper and bowel movements" if a cap was in place as it should be this would have never been an issue. Inline Utilities has since installed a manhole center point of checkerberry/berrybriar. The main line has been cleared and cleansed and we additional plans to install another manhole within the next few weeks for preventive maintenance. Thank you for your attention in regards to this matter.Justin [redacted] Inline Utilities LLC

Inline Utilities has experienced it's first rate increase in fifteen years.  There has been no double billing.  All customers were notified last year and given the opportunity to oppose the rate increase.  As very few people responded, the State of Texas approved the rate...

increase.  We encourage all residents to contact us if they need an additional break down of their current billing.   Thank YouWanda M[redacted]Inline Utilities LLC

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Address: 434 Stroud Lane, Garland, Texas, United States, 75043

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