W I C Western International Communications Ltd

The customer came in and asked the employee if she could exchange the itemHe helped her
previously and recalled she walked out of the store with the shoes on when she made the original purchaseShe had inspected them before walking outOur store policy is exchange or store credit within days of purchase with the receipt and original box and tags attachedAny item that is being exchanged must be unwornOur employee inspected the shoes when the customer came back to ask to exchange them, and noticed that they were dirtyThe laces were damaged the right shoe had a scuff and the insoles looked a little wornHe proceeded to tell the customer he was unable to exchange the item because of the condition of the itemHe informed her if she would like, she can speak with the manager who would be in on the next day and apologized for the inconvenience but there was nothing else that he was able to do on the matterThe customer left and came b ack to ask once again and he explained again that he is not allowed to exchange the item without the managers or owners consent if the item looks wornHe again asked if she could return the next day to speak with the manager and apologized for any inconveniences

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Thank you for the reply.However, something here is ridiculous. The seller didn't tell the truth. Ididn't walk away with the shoes on when I purchased. Myfriend can prove it also we can check the camera. I only tried the left feet,but not both. So, I cannot accept this answer, especially the seller made up astory.A pair of shoes is really not a big deal for me, but I feel sick for this experience.I ask for exchange because this is a defective product. One of the shoes hasproblem with the cutting. I believe that there is nothing can be a reason to refuse exchangeor return fordefective product. People will see from the photos. However,I still want to prove that his words are not true. Hesaid the shoes are worn and damaged. I have photos to showthat they are clean enough.Also thisis the detail in store.First time, when I came to thestore for exchange, the seller told me that he didn't have time to clean thesurface of the shoes since there were lot customers in the store. I canunderstandthat and I respected him. I was waiting untilhe was free. I asked again, and I showed the problem to him. He just said theshoes are dirty and couldn't exchange for me. I feel awkward because he didn’tresponse forthe problem part.I thought maybe I didn't express my opinion clearly. So, I asked my friend to come andhelp me in the second attendance. He told us that his manage can help me withthis problem but I had to come on next day. Why there was no manage onSaturday? I feel sick; it is not only about the exchange also his attitude.And now, thisissue has been worse because this seller made up such a story to making helooks nicer and reasonable. But they are not true! I hope someone can help me fix this, and thisseller should apologize for his words. I believethat I will keep the right to suit for his words. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconveniences the customer may have experienced with our company. We would love for her to come in and speak with the manager regarding the item in question. The employee at the time was unable to make any decision regarding the exchange of the item. The manager will gladly help resolve any issues the customer has.