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W & J Paint & Auto Body Repair

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Reviews W & J Paint & Auto Body Repair

W & J Paint & Auto Body Repair Reviews (6)

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I said previously, the fact that the firm said they did not know about the running water is not trueI was told that there was a problem on Friday evening when he left but he did not elaborate as to what the problem entailedI had no idea that water was running as a result of the problemI also ask you- if the water was not running before they turned the water off to the house, and the firm had to use the toilet in the basement as an entry (we did not at that time have a trap located outside) how could they have not known this was a matter of their doing? IT simply wasIn my estimation if you make a problem exist, you have the decency to fix it for the customerI am not asking for something for nothingI am asking that they are willing to fix the problem they made without charging me to do itI will not drop thisIt is wrongPeriodAnd yes, they knew I was upset because I told them so.As to them saying that I said I would wait, I did say that simply because they told me it was not running much and it would be alright to see to it on MondayObviously they were wrong yet again since the water department called to see what was going onAs a consumer we have to trust that we are being informed and told the truth by those we hire and those who are in the knowIt's sad when someone takes advantage of our trust.Also the technician on duty had told me that he thought [redacted] had made the problemIn speaking to [redacted] , I found out that they had NOT created the problem, and yet again this firm was passing the buckI am sorry but this is not a problem of my doingWho caused it? My gut tells me the ones who used the toilet to get through the lineWho did that? LCI.If the firm strives hard to guarantee 100% satisfaction, then make this rightI do not want additional work done by a firm who would take advantage of a person by charging them for a mistake they madeI said that I was upset on the phoneThey knew I was upset on the phone Regards, [redacted]

On 1-21-our firm was hired by Mrs [redacted] for the following work by a signed contractual agreement that stated the following information : (1) Pull plumbing permit, (2) Excavate up to 50' of sewer tine, (3) Replace up to 50' ofsewer line, (4) Install cleanouts, (5) Bed and back newly newly installed sewer line, (6) Tamp, seed, and straw excavated areaDuring the process of the sewer line replacement, Mrs [redacted] called in on Saturday 1-24-to our 24hour after hour answering service regarding a toilet running inside the home (unknown to our firm and not discussed prior to the original agreement) The on call technician informed Mrs [redacted] at that time that this repair was notincluded on the original agreement and would accrue additional charges if we made the repairsAt that time Mrs [redacted] informed the on call technician to wait and repair the toilet on that following Monday 1-26-Upon thearrival to the home, Mrs [redacted] stated that the toilet was not running like that until the contractor (a restoration firm, not LCI) had removed it and reset itThe technician again explained that it was not our firm who removed and/or reset the toilet that she would need to contact the other firm who was the responsible party, at that time our technician was asked by Mrs [redacted] to proceed with the repair of the toiletOn 1-29-15, after completing the original contractual agreement of the sewer line replacement and the extra work performed the client paid in full for all charges accruedAfterwards LCI was then contacted by Mrs [redacted] to come to her home and give an estimate on additional work to be performed inside the home While in the home, Mrs [redacted] shared comments of gratitude towards the work that LCI had completed with all the work doneNo complaints towards our firm were shared at this timeAfter viewing the interior project and sending a proposal via email, Mrs [redacted] was excited about the new work to be doneA few days later, Mrs [redacted] inquired about yet another project she needed done at her home, our firm and her discussed through emails the details of the new projects up until 2-4-At no time were there any complaints from Mrs [redacted] about any of the work or charges that had been done at her property On the same signed contractual agreement signed by Mrs [redacted] on 1-21-15, the following "Notes" are stated: "The following is not included:" ..--.........., ............, ........, guarantees on landscaping or grass survival, and/or...., " see terms and conditions below" (which reads: " All agreements are contingent upon the -.-...,., weather) This plainly indicates that our firm can't guarantee the growth of the grass due to the nature of the weather or soil conditions, which was also explained to Mrs [redacted] as well when she called our firm on 3-17- Our firm strives hard to gain 100% satisfaction for the clients we serve We were very surprised to having received this complaint because we did not receive any negative feedback from the clientHowever, we regret that Mrs [redacted] feels this way about firmIn lieu of this, we are willing to issue Mrs [redacted] a $off coupon for any service rendered over $if she is interested.With warm Regards,L.C.I

Proposal for job was $3,850 but Ms. [redacted] was only charged $3,800 - proposal and invoice attached.Extra work charges were $319 not $391.  Of that total, $149 was for the toilet repairs - invoice attached.  The problem was not caused by our work, the toilet was old.  $170 was removal and re-installation of water line (materials only).

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I got my numbers backwards, he is correct it was 319.00. I still say that the toilet was not broken when you came. The water was not running when you started. Your worker left it running and decided that it would be okay to let it continue to run over the entire weekend. It took your man less than 15 minutes to resolve the issue when he came out. Something [redacted] said he would fix on Monday but did not bother to explain to me. You should at the very least give me half of this back and I will drop it. This is my final offer but I will take this further is you do not. Period. You should not treat people this way. It is wrong and you know it.

On 1-21-15 our firm was hired by Mrs. [redacted] for the following work by a signed contractual agreement that stated the following information : (1) Pull plumbing permit, (2) Excavate up to 50' of sewer tine, (3) Replace up to 50' ofsewer line, (4) Install 2 cleanouts, (5) Bed and back newly...

newly installed sewer line, (6) Tamp, seed, and straw excavated area. During the process of the sewer line replacement, Mrs. [redacted] called in on Saturday 1-24-15 to our 24hour after hour answering service regarding a toilet running inside the home (unknown to our firm and not discussed prior to the original agreement) The on call technician informed Mrs. [redacted] at that time that this repair was notincluded on the original agreement and would accrue additional charges if we made the repairs. At that time Mrs. [redacted] informed the on call technician to wait and repair the toilet on that following Monday 1-26-15. Upon thearrival to the home, Mrs. [redacted] stated that the toilet was not running like that until the contractor (a restoration firm, not LCI) had removed it and reset it. The technician again explained that it was not our firm who removed and/or reset the toilet that she would need to contact the other firm who was the responsible party, at that time our technician was asked by Mrs. [redacted] to proceed with the repair of the toilet. On 1-29-15, after completing the original contractual agreement of the sewer line replacement and the extra work performed the client paid in full for all charges accrued. Afterwards LCI was then contacted by Mrs. [redacted] to come to her home and give an estimate on additional work to be performed inside the home.  While in the home, Mrs. [redacted] shared comments of gratitude towards the work that LCI had completed with all the work done. No complaints towards our firm were shared at this time. After viewing the interior project and sending a proposal via email, Mrs. [redacted] was excited about the new work to be done. A few days later, Mrs. [redacted] inquired about yet another project she needed done at her home, our firm and her discussed through emails the details of the new projects up until 2-4-15. At no time were there any complaints from Mrs. [redacted] about any of the work or charges that had been done at her property.  On the same signed contractual agreement signed by Mrs. [redacted] on 1-21-15, the following "Notes" are stated: "The following is not included:" ..--.........., ............, ........, guarantees on landscaping or grass survival, and/or...., " see terms and conditions below" (which reads: " All agreements are contingent upon the -.-...,., weather)  This plainly indicates that our firm can't guarantee the growth of the grass due to the nature of the weather or soil conditions, which was also explained to Mrs. [redacted] as well when she called our firm on 3-17-15.  Our firm strives hard to gain 100% satisfaction for the clients we serve.  We were very surprised to having received this complaint because we did not receive any negative feedback from the client. However, we regret that Mrs. [redacted] feels this way about firm. In lieu of this, we are willing to issue Mrs. [redacted] a $25.00 off coupon for any service rendered over $100.00 if she is interested.With warm Regards,L.C.I.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I said previously, the fact that the firm said they did not know about the running water is not true. I was told that there was a problem on Friday evening when he left but he did not elaborate as to what the problem entailed. I had no idea that water was running as a result of the problem. I also ask you- if the water was not running before they turned the water off to the house, and the firm had to use the toilet in the basement as an entry (we did not at that time have a trap located outside) how could they have not known this was a matter of their doing? IT simply was. In my estimation if you make a problem exist, you have the decency to fix it for the customer. I am not asking for something for nothing. I am asking that they are willing to fix the problem they made without charging me to do it. I will not drop this. It is wrong. Period. And yes, they knew I was upset because I told them so.As to them saying that I said I would wait, I did say that simply because they told me it was not running much and it would be alright to see to it on Monday. Obviously they were wrong yet again since the water department called to see what was going on. As a consumer we have to trust that we are being informed and told the truth by those we hire and those who are in the know. It's sad when someone takes advantage of our trust.Also the technician on duty had told me that he thought [redacted] had made the problem. In speaking to [redacted], I found out that they had NOT created the problem, and yet again this firm was passing the buck. I am sorry but this is not a problem of my doing. Who caused it? My gut tells me the ones who used the toilet to get through the line. Who did that? LCI.If the firm strives hard to guarantee 100% satisfaction, then make this right. I do not want additional work done by a firm who would take advantage of a person by charging them for a mistake they made. I said that I was upset on the phone. They knew I was upset on the phone.
Regards,
[redacted]

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Address: 118 W Ave G, Killeen, Illinois, United States, 76541

Phone:

86450549 0 0
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Web:

www.applegoldcareers.com

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