W. Lee Mann & Son Landscaping

In response to your correspondence of February *** we would like to cooperate and work out an amicable agreement. We regret any inconvenience but dispute the allegation of misrepresentation. We use extraordinary measures to avoid any confusion; this is why we verify all our orders
with a second phone call. The orders were placed by *** *** and in regards to the most recent order she did speak to a representative with our company on November *** on two separate occasions. She did speak to a sales rep regarding a new order and then again with our shipping department to confirm the orderWe have the audio verification recorded for your review for each order that was placed. We also had a history of doing business with the Todd County Library throughout in which *** *** place previous orders which were accepted and paid for so we had no reason to question her authority in regards to his most recent order In an effort to accommodate and satisfy *** *** and the Todd County Library we would like to apply a 50% credit to the current outstanding balance of $and donate the material on the last invoice. We will credit invoice #*** totaling $closing the invoice in full. Additionally the issuance of this credit does not acknowledge or constitute any wrong doing on our part. We have agreed to this settlement as a courtesy and in an effort to restore confidence in our product and in our company. Furthermore, we will put the Todd County Library on our “Do Not Call List” and notate the account that no orders are to be shipped in the future. We hope this settlement offer will meet with approval so we can put this matter to restSincerely, Pioneer Products Inc Joseph H*** Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** * ***My sincere thank you to Revdex.com for interceding on my behalf and resolving this issue

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Dear *** ***,We would like to apologize and regret any inconvenience we might have caused but we believe there was an honest misunderstanding. The Leatherdale Farms has not and will not receive anything that was not ordered. We use extraordinary measures to avoid these situations; this is why we verify all our orders with a second phone call. We regret that this matter could not be resolved sooner but want to assure you that this matter is closed. The account has a zero balance and they will not receive any more solicitation calls We will put the Leatherdale Farms on our "Do Not Call List" and notate the account that no orders are to be shipped in the future. We hope that this settlement offer will meet with approval so we can put this matter to rest.Sincerely,Pioneer Products Inc.Joe H***Customer RelationsJH/af

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedWe will pay the $as the final payment in full with the remaining balance ($4793.01) being credited and no longer owed by us This company would do well to not badger customers with orders that had not been sent in invoice form with all details in fullIf we had realized that the wipes we had received were to cost a total of $12,000, our company would never have accepted with regards to the precall from the shipping department in Pioneer Products who we were to understand would be for a total of just under $I will happily have our company put on their DO NOT CALL LIST and once I receive the invoice for $to be paid, to never receive any mail from them again
Sincerely,
*** ***

We would like to apologize and regret any inconvenience we might have caused but we believe there was an honest misunderstanding. The *** *** *** has not and will not receive anything that was not ordered. We use extraordinary measures to avoid these situations; this is why we
verify all our orders with a second phone call. We regret that this matter could not be resolved sooner but want to assure *** *** that this matter is closed and that his account is up to date and paid in full and that they will not receive any more solicitation calls. At Pioneer Products Inccustomer satisfaction is our main concern and we will put the *** *** *** on our "Do Not Call List" and notate the account that no orders are to be shipped in the future. We hope that this settlement offer will meet with approval so we can put this matter to rest Sincerely, Pioneer Products IncJoseph H*** Customer Relations

We would like to apologize and regret any inconvenience we might have caused but we believe there was an honest misunderstanding. The *** *** *** has not and will not receive anything that was not ordered. We use extraordinary measures to avoid these situations; this is why we
verify all our orders with a second phone call. We regret that this matter could not be resolved sooner but want to assure *** *** that this matter is closed and that the account is up to date and paid in full and that they will not receive any more solicitation calls. At Pioneer Products Inccustomer satisfaction is our main concern and we will put the *** *** *** on our "Do Not Call List" and notate the account that no orders are to be shipped in the future. We hope that this settlement offer will meet with approval so we can put this matter to rest Sincerely,
*** *** ***
*** ***
*** ***
***

Dear [redacted],     In response to your correspondence of January [redacted], 2017 we would like to cooperate and work out an amicable agreement.  We regret any inconvenience but dispute any allegation or reference to being called a “scam”.  I’m certain that the quality of the...

product is not an issue; it appears to be an issue of cost rather than quality.  We have explained to [redacted] that our product is more efficient than other products they have used in the past therefore making it more cost effective.  Our product is also not a rock salt but rather a propriety urea blend which is safer for pets and plants, has a minimal impact on the concrete when compared to rock salt and safer for the environment.  We did provide a Safety Data Sheet which lists the primary active ingredients and would be happy to address any other questions or concerns.   In an effort to accommodate and satisfy [redacted] we would like to donate the material on the last invoice and will credit invoice #[redacted] totaling $288.93 closing the invoice in full.  Additionally the issuance of this credit does not acknowledge or constitute any wrong doing on our part.  We have agreed to this settlement as a courtesy and in an effort to restore confidence in our product and in our company.  Furthermore, we will put the [redacted] on our “Do Not Call List” and notate the account that no orders are to be shipped in the future.  We hope this settlement offer will meet with approval so we can put this matter to rest.   Sincerely,   Pioneer Products Inc.       Joseph H[redacted] Customer Relations [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I understand that no further payments are to be made to them in this matter. I understand nothing is to be returned. I understand the the Library will receive no further calls or products from Pioneer Products. 
Sincerely,
[redacted]

In response to your correspondence of March [redacted], 2017 we would like to cooperate and work out an amicable agreement. We regret that our original settlement was not accepted and apologize it there was any confusion in the offer presented.   In an effort to accommodate and satisfy [redacted] and the Todd County Library we would like to extend another and final offer to resolve this matter and would be willing to accept $1000 as the final payment in full.  We will credit invoice #[redacted] totaling $2896.53 closing the invoice in full and #[redacted] we will apply a credit of $1896.48 leaving a remaining balance of $1000.00  Additionally the issuance of this credit does not acknowledge or constitute any wrong doing on our part.  We have agreed to this settlement as a courtesy and in an effort to restore confidence in our product and in our company.  Furthermore, we will put the Todd County Library on our “Do Not Call List” and notate the account that no orders are to be shipped in the future.  We hope this settlement offer will meet with approval so we can put this matter to rest. Sincerely,   Pioneer Products Inc.       Joseph H[redacted] Customer Relations JH/af

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                                                                            ...⇄ To: [redacted]   We would like to apologize and regret any inconvenience we might have caused but we believe there was an honest misunderstanding.  The Fohr Spring Farm LLP has not and will not receive anything that was not ordered.  We use extraordinary measures to avoid these situations; this is why we verify all our orders with a second phone call.  We regret that this matter could not be resolved sooner but want to assure [redacted] that this matter is closed and that they will not receive any more solicitation calls.    At Pioneer Products Inc. customer satisfaction is our main concern and we would like to donate the material on the invoice in question.  We will put the Fohr Spring Farm LLP on our "Do Not Call List" and notate the account that no orders are to be shipped in the future.  We hope that this settlement offer will meet with approval so we can put this matter to rest.     Sincerely,   Pioneer Products Inc.  Joseph H[redacted] Customer Relations