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W P L Associates Reviews (4)

WPL Associates would like to thank Mr*** for histenancy and for leaving his unit at *** *** *** *** in greatcondition upon move out, as this can be a rarity in the property managementindustry. Mr*** was charged onlyfor the cost of carpet cleaning ($65.00) upon move
out. In regards to Mr*** dispute over the carpet cleaningcharges, it is stated in the Rental Agreement, Page 3, Section 14, ‘Owner/Agentmay deduct the cost of carpet cleaning from the deposit regardless of whetherResident cleans the carpet before delivering possession of the dwelling unit back to Owner/Agent.’ The Rental Agreement, with Mr***initials is attached In addition to theRental Agreement having the verbiage regarding carpet cleaning, Mr***also signed a WPL Standard Move Out Charge List which included informationregarding carpet cleaning at move out. Under Oregon Landlord Tenant Law, ORS 90.300, ‘Thewritten rental agreement provides that the landlord may deduct the cost ofcarpet cleaning regardless of whether the tenant cleans the carpet before thetenant delivers possession.’It is policy of WPL Associates and common practice in theproperty management industry to pass along the charges of carpet cleaning tothe vacating resident. While I canunderstand Mr*** disagreement with this practice, it is allowableunder Oregon Landlord Tenant Law and every vacating resident is charged forcarpet cleaning, unless the carpet requires replacement. Unfortunately, it is not possible for any landlord to know,at the time of move in, what the charges will be at move out, which is whyforms such as the WPL Standard Move Out Charge List is in existenceYes, Mr.*** left his unit in excellent condition, however, that fact does notwaive our right to our common practices of passing through the carpet cleaningcharges. WPL Associates works in accordance with all Oregon LandlordTenant and Fair Housing Laws and is unable to treat Mr*** differentlythan other residents. Therefore, we willnot refund the carpet cleaning charges to him.

WPL Associates would like to thank Mr. [redacted] for histenancy and for leaving his unit at [redacted] in greatcondition upon move out, as this can be a rarity in the property managementindustry.  Mr. [redacted] was charged onlyfor the cost of carpet cleaning ($65.00) upon move...

out.  In regards to Mr. [redacted] dispute over the carpet cleaningcharges, it is stated in the Rental Agreement, Page 3, Section 14, ‘Owner/Agentmay deduct the cost of carpet cleaning from the deposit regardless of whetherResident cleans the carpet before delivering possession  of the dwelling unit back to Owner/Agent.’  The Rental Agreement, with Mr. [redacted]initials is attached.  In addition to theRental Agreement having the verbiage regarding carpet cleaning, Mr. [redacted]also signed a WPL Standard Move Out Charge List which included informationregarding carpet cleaning at move out.  Under Oregon Landlord Tenant Law, ORS 90.300, ‘Thewritten rental agreement provides that the landlord may deduct the cost ofcarpet cleaning regardless of whether the tenant cleans the carpet before thetenant delivers possession.’It is policy of WPL Associates and common practice in theproperty management industry to pass along the charges of carpet cleaning tothe vacating resident.  While I canunderstand Mr. [redacted] disagreement with this practice, it is allowableunder Oregon Landlord Tenant Law and every vacating resident is charged forcarpet cleaning, unless the carpet requires replacement.  Unfortunately, it is not possible for any landlord to know,at the time of move in, what the charges will be at move out, which is whyforms such as the WPL Standard Move Out Charge List is in existence. Yes, Mr.[redacted] left his unit in excellent condition, however, that fact does notwaive our right to our common practices of passing through the carpet cleaningcharges.  WPL Associates works in accordance with all Oregon LandlordTenant and Fair Housing Laws and is unable to treat Mr. [redacted] differentlythan other residents.  Therefore, we willnot refund the carpet cleaning charges to him.

Review: This complex gave notice of renovation in the beginning in which right from the beginning we as a tenant are put in a very awful predicament both our health and safety as tenants have been at great risk and management has known and been made aware and one nothing except create severe hardships on the residents. I have been forced to move over 5 times in this complex without getting the service nor the apartment that I pay for on a monthly basis. I have been told this is what you get and I have to pay a full entires months rent for something that I would never by my standards or anyone else choose to live. In the last month and a half I have moved four times and this has created a major hardship for me as I'm a single parent and cannot afford to move out. Finally I gave notice because I cannot by my health stay in this property and the still moved me even though I'm leaving this property due to the way they mis manage and test their tenants, no care no concern and no reinbursement that actually reflects the amount of un due hardship. There is so much more n this and is love to completely elaborate. Sincerely [redacted]Desired Settlement: I want reimbursement of at least 2 months of rent due to the hardship stress and time off I've had to take to move during the work week since they would not accommodate moves during the week I've had to miss many days of work due to all the issues and the conditions of the apt they initially moved me and my son into. There was a major ant infestation and it took nearly two months to fix.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/06/19) */

[redacted] was sold effective 1/31/13, however, the management company has remained. With the sale came the news that the property would undergo renovations, resulting in like new apartment interiors. [redacted] originally occupied [redacted] in [redacted] On 1/15/13 she was issued a notice stating that the management would be willing to let her out of her lease with a full return of her security deposit as well as $500 for moving expenses. An additional letter with renovation details was issued on 1/21/13, stating that occupants of [redacted] would be displaced for up to 8 months and placed in temporary units on the property. On 1/23/13, another notice was sent informing [redacted] of when the movers would be scheduled to come and move her belongings to her temporary unit and the letter also stated 'Because of this long inconvenience, we are offering to let you out of your current lease, return your full security deposit, and pay for your move to another property up to $500.' [redacted] did not take management up on the offer to vacate the property. The residents of [redacted] including [redacted], were given ample notice and were even offered to pay them to vacate the property due to the inconvenience that the renovations may cause. Several residents of [redacted] did end up taking the offer and were issued a check for their full security deposit as well as $500 for moving expenses.

[redacted] was moved by [redacted] on Friday/Saturday, 2/8-2/9, to her temporary unit [redacted] at [redacted] On 3/11/13, [redacted] called the Corporate office to complain about problems in her temporary unit, including a leaking refrigerator, ants in the unit and a possible issue with her electricity billing through [redacted] We promptly fixed the refrigerator and the unit had already been scheduled for pest control treatments. The pest control technician stated that the ants were due to food residue in the unit and this information was relayed to [redacted]. [redacted] made no additional contact with the Corporate office or the [redacted] office about being unhappy in [redacted]

On 5/13/13, [redacted] was issued a notice that her temporary unit, [redacted] was due to undergo renovation and that her household would again be moved on 5/21/13. On 6/5/13, [redacted] was issued a notice that her unit, [redacted] would be ready for occupancy on 6/11/13 and that movers were scheduled to move her back to [redacted] on 6/13/13.

As of today's date, [redacted] has moved 3 times and would be scheduled for one additional move upon completion of renovation of her original unit, [redacted] in [redacted] around August 2013.

Management was always very forthcoming about how the renovations would affect original residents of [redacted] and all involved knew that it may be an inconvenience, which is why the original residents of [redacted] were offered to vacate prior to any renovations taking place. Again, [redacted] did not take us up on the offer, thus agreeing to the terms that she would be subject to several moves during the renovation process. We do not feel that we are responsible for any compensation to [redacted] at this time. She is currently scheduled to move out of [redacted] on 6/30/13.

Review: Applied for an apartment, before filling out application I expressed to manager my concern of my credit score effecting my approval. manager tol me that in cases like mine they would require a higher deposit and thats it. filled out application and paid fee. was denied due to credit. when called back about the issue manager told me that she never said that they would do that. changed whole story.Desired Settlement: I want my application fee back total cost was 39.50 due to comapy lying to me about application process.

Business

Response:

Initial Business Response /* (1000, 5, 2014/04/09) */

It is our policy to have all applicants sign a Rental Criteria for Residency prior to applying which states guidelines for qualifying to rent a unit at our communities. The criteria specifically pertaining to credit is very clear. [redacted] signed the Rental Criteria on 3/18/14. While she may have had a conversation with the on-site manager regarding her credit, we (WPL Associates) are not responsible for making the recommendations, as they are made based on our criteria through a 3rd party screening company. It is my understanding that [redacted] told the on-site manager that her credit was in a certain state and upon screening, it was found that it was much worse than initially stated, resulting in the denial of her rental application. Should something change with her credit in the next 90 days (payoffs, etc), we would be happy to re-review her application for any available units. Unfortunately, due to Fair Housing Laws, we cannot refund [redacted]'s application fees, as the screening was completed and services were rendered. I would be happy to provide a signed copy of the Rental Application and Rental Criteria with proof that [redacted] did indeed sign these documents stating she understood the Rental Criteria prior to applying.

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Description: Property Management, Apartments

Address: 5335 SW Meadows Rd Ste 190, Lake Oswego, Oregon, United States, 97035-3152

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