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W P S Corporation

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In reference to the complaint:1.)       I have [redacted] as a regular vendor.  This vendor is an experienced professional that has years of experience in providing local pest control services.[redacted] are on the property every other...

month versus every month because we have had no history of pest issues.2.)       A year ago, November 2014 I had termite fumigation for the entire hotel.  Good for years to come.  (It had not been done for years – so as another prevention step, it was scheduled in the off-seasonlast year.3.)       ART HOTEL – LAGUNA BEACH also has “mattress protection” (2 layers) on all mattresses in the hotel (further protection.)4.)       There had been no history of bed bugs in any of our rooms-till October 16, 17th, 2015. The daughter of Norma Steiner was devastated by the bugs in Room #104, which ACTUALLY is understandable.          The way she handled the situation was:Refusing to allow me to see or have a sample of the bugs to show [redacted].In the end the father allowed me to have a sample. The daughter had pre-determined that I would not listen or care,which was not the case.  Did not matter what I said.. I was the enemy.The parents were refunded the entire amount $150.08 for one night.I called (SAME DAY I WAS INFORMED) [redacted] on Saturday, October 17th and they immediately came out that same day and treated the room properly.  No other room still has had that problem since.They should not have been charged, and they were not. Of course, I wish the situation has never happened. I have to bite the bullet and get up the next day – and do my best for what is right for the hotel & my future guests.Call me with any further questions or suggestions…[redacted]

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Address: 5700 Drake Road, West Bloomfield, Michigan, United States, 48332

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