W R Case & Sons Cutlery Co

Review: Case Cutlery advertising claim a lifetime warranty against material and craftsmanship.I recently send in a knife (10dot, 1980) for repair that was missing the handle material on both sides.It was missing the handle material because over the years it has cracked and fallen apart.Case sent me a letter saying it was not covered under warranty and was going to charge me $35.00To repair it.The handle cracking, breaking and falling apart is due to poor quality material which by their own words is covered by their warranty.It is common knowledge that the material Case Cutlery used all through the 1980's was of poor quality and this knife made in 1980 is no exception.Desired Settlement: Just repair the knife and return it like your warranty claims.

Business

Response:

Review: I purchased a Stockman knife and used for opening mail and cutting an Orange. I cleaned it after cutting the Orange and after a few days noticed it was rusted. I contacted the Company directly and after speaking with a very rude customer service lady, I was told they would replace the blades for me but I would have to pay for it. I bought this knife because its suppose to be a great knife (at nearly 70 dollars it ought to be!) that however is not the case, its of the same quality you'd find at a dollar store or Flea market. I'M VERY DISAPPOINTED WITH THIS COMPANYDesired Settlement: I want a knife that will not rust and or a refund.

Business

Response: