From: [redacted] Sent: Friday, August 01, 2:PM To: drteam Subject: Response to Revdex.com Case # [redacted] Hello, The below message is in response to a case # [redacted] We appreciate the response, and are entirely committed to clearing the issue up with you The first store mentioned, located in Athens, is not an active account of DaVinci Bridal and has not been active with us for about years Therefore, they do not have access and authorization to purchase that dress from us to begin withThe other store, located in Oklahoma, is on hold because they have been behind on their payments for two monthsPer our rules and regulations, we are unable to ship the dress to a store until they resolve the payment issues To this day, we have never shipped style *** to either of these storesIn fact, we still have this specific dress in our stock allocated for shipment to this store for when they make their payment, so it is unclear to us how you received the dress at all and if it is even a legitimate DaVinci dressDaVinci Bridal is renowned for their quality and quick delivery, and since the dress has never left our stockroom, we do not know how you received a product at all-- nonetheless a product of poor quality delivered so lateIt does not add up Again, this issue appears to be a matter between the retailer and the consumerWe merely fulfill and ship the orders specifically placed by the retail storesIn order for the retail store to order and receive the dress, however, they must first be an active and authorized account Second, they must be in good standing with us financially, meaning they keep up with the payments for the dresses they order As an established business, we have these basic regulations and guidelines in place in order for us to protect ourselves and operate both fairly and successfully -- Thank You, [redacted] DaVinci Bridal Customer Service [redacted] ***
The retailers were in Athens, GA and Collinsville, OK, both listed as locations with retailers on DaVinci bridals websiteThe retailers sized me and ordered the dressThe first dress does not measure to the sizes that DaVinci states are the inches per bust/waist/hipThe second dress was never received and when I contacted the retailer to get an update since it was weeks past the "rush" date, DaVinci could give no updatesWhen I tried to contact DaVinci directly since they were actually supplying the product, the customer service was atrociousThey told me I had to go through the retailer (who they wouldn't/couldn't give information to regarding the missing product)I do I do was the retailer in Athens, GA and Red Hot Designs was the retailer in Oklahoma
From: [redacted]
Sent: Friday, August 01, 2014 2:18 PM
To: drteam
Subject: Response to Revdex.com Case # [redacted]
Hello,
The below message is in response to a case #[redacted]
We appreciate the response, and are entirely committed to clearing the
issue up with you.
The first store mentioned, located in Athens, is not an active account
of DaVinci Bridal and has not been active with us for about 4 years.
Therefore, they do not have access and authorization to purchase that
dress from us to begin with. The other store, located in Oklahoma, is on
hold because they have been behind on their payments for two months. Per
our rules and regulations, we are unable to ship the dress to a store
until they resolve the payment issues.
To this day, we have never shipped style [redacted] to either of these
stores. In fact, we still have this specific dress in our stock
allocated for shipment to this store for when they make their payment,
so it is unclear to us how you received the dress at all and if it is
even a legitimate DaVinci dress. DaVinci Bridal is renowned for their
quality and quick delivery, and since the dress has never left our
stockroom, we do not know how you received a product at all--
nonetheless a product of poor quality delivered so late. It does not add up.
Again, this issue appears to be a matter between the retailer and the
consumer. We merely fulfill and ship the orders specifically placed by
the retail stores. In order for the retail store to order and receive
the dress, however, they must first be an active and authorized account.
Second, they must be in good standing with us financially, meaning they
keep up with the payments for the dresses they order. As an established
business, we have these basic regulations and guidelines in place in
order for us to protect ourselves and operate both fairly and successfully.
--
Thank You,
[redacted]
DaVinci Bridal Customer Service
[redacted]
-----Original Message-----
From: [redacted]
Sent: Wednesday, July 16, 2014 3:27 PM
To: drteam
Subject: Revdex.com case#[redacted]
This is in reference to case#[redacted]...
[redacted]
Davinci bridal is a wholesale manufacturer and design house for wedding gowns and other special occasion attire. We do not sell directly to the customer but to retail stores across the USA, who are required to sign a contract with us in order to become an authorized retailer. The issue that this individual has should be settled with the store they actually purchased the dress from, not from the wholesaler. We do not have an actual retailer in this city or near it so therefore we have no idea who this person is. Like I said are direct customer is the retail store not individuals. If you have any questions or concerns please contact me anytime at the information below. We have no idea who this person is or if the item they are concerned about is even our merchandise. They really need to be dealing with the actual store they purchased it from.
Thank you,
Wendy Weeks
Davinci Bridal General Manager
832-947-2041 direct
832-947-2035 fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Their response is utterly ridiculous. As stated in my original complaint, the dress was measured in [redacted] by 3 different salons and each salon measured the dress at a size 2 according to the [redacted] size chart. I would like for them to explain to me why the other bridesmaid dress that was a size 4 (a size smaller than what we ordered) fit my [redacted] perfectly? (And they were sent pictues showing that fact). My [redacted] measurements were a size 4, not what they stated in their response. We order a dress size larger to make sure it would fit - a size 6. Not a size 8 which is what they finally sent me.
Also, their response to not altering the original dress is a complete lie. When I first spoke with the manager (at least she told me she was the manager) she denied that they sent me the original dress back. I insisted that it was the same dress because I had pictures proving it and then after putting me on hold and asking someone what was going on she admitted they took the seams out of the dress. They also insisted that we take pictures of my [redacted] in both dresses - the size 4 dress and the dress that was labeled a size 6. This was done and sent to them.
I believe no less than 6 trips back and forth to the salon in [redacted] and hours of phone calls both to [redacted] and [redacted] is way too much to ask a customer to have to put up with. I am still requesting a partial refund.
Regards,
[redacted]
I bought a roll of Morgan Silver Dollars from Matthew at a recent coin show in Panama City, Florida. I found him to be knowledgeable and honest. I was very satisfied with my purchase and plan to do more business with him in the future. Would highly recommend.
We would like to apologize for the inconvenience this incident has caused you. We originally agreed to send you a new dress when you first reached out to us, and in good faith covered all of the shipping fees. When we received the dress, we immediately examined the dress for any problems with the...
sizing, which is an unusual problem that we have not encountered before. Upon having our team measure the dress, and triple checking it, we found that the dress was indeed a size 6 that adhered exactly to our size chart. Since all of our size 6's measure the same anyway, we sent back the original dress and informed the customer that there were no issues with the sizing. No changes were made to the dress by any means. The customer was still unsatisfied. We realized there must have been some problem that took place earlier, whether it was through the original sizing at the retail store it was purchased from, or some other issue along the way. Regardless, we wanted to help find a solution to the customer's issue, so we went ahead to absorb the extra cost and order the dress to be freshly made in the next size up from the 6 that did not fit, which is a size 8. This unfortunately ended up being too large for the customer. It seems that the customer, at the time she needed the dress, was between a size 6 and an 8 on our size charts, so the dress could not be a perfect fit regardless without the necessary alterations. Again, we want to apologize for the inconvenience, but it has come to our realization that there were no problems stemming from our end with the sizing. This may be an issue that you would need to take up with the retail store who measured and sold the dress to you- not the designer/wholesaler.
From: [redacted] Sent: Friday, August 01, 2:PM To: drteam Subject: Response to Revdex.com Case # [redacted] Hello, The below message is in response to a case # [redacted] We appreciate the response, and are entirely committed to clearing the issue up with you The first store mentioned, located in Athens, is not an active account of DaVinci Bridal and has not been active with us for about years Therefore, they do not have access and authorization to purchase that dress from us to begin withThe other store, located in Oklahoma, is on hold because they have been behind on their payments for two monthsPer our rules and regulations, we are unable to ship the dress to a store until they resolve the payment issues To this day, we have never shipped style *** to either of these storesIn fact, we still have this specific dress in our stock allocated for shipment to this store for when they make their payment, so it is unclear to us how you received the dress at all and if it is even a legitimate DaVinci dressDaVinci Bridal is renowned for their quality and quick delivery, and since the dress has never left our stockroom, we do not know how you received a product at all-- nonetheless a product of poor quality delivered so lateIt does not add up Again, this issue appears to be a matter between the retailer and the consumerWe merely fulfill and ship the orders specifically placed by the retail storesIn order for the retail store to order and receive the dress, however, they must first be an active and authorized account Second, they must be in good standing with us financially, meaning they keep up with the payments for the dresses they order As an established business, we have these basic regulations and guidelines in place in order for us to protect ourselves and operate both fairly and successfully -- Thank You, [redacted] DaVinci Bridal Customer Service [redacted] ***
The retailers were in Athens, GA and Collinsville, OK, both listed as locations with retailers on DaVinci bridals websiteThe retailers sized me and ordered the dressThe first dress does not measure to the sizes that DaVinci states are the inches per bust/waist/hipThe second dress was never received and when I contacted the retailer to get an update since it was weeks past the "rush" date, DaVinci could give no updatesWhen I tried to contact DaVinci directly since they were actually supplying the product, the customer service was atrociousThey told me I had to go through the retailer (who they wouldn't/couldn't give information to regarding the missing product)I do I do was the retailer in Athens, GA and Red Hot Designs was the retailer in Oklahoma
From: [redacted]
Sent: Friday, August 01, 2014 2:18 PM
To: drteam
Subject: Response to Revdex.com Case # [redacted]
Hello,
The below message is in response to a case #[redacted]
We appreciate the response, and are entirely committed to clearing the
issue up with you.
The first store mentioned, located in Athens, is not an active account
of DaVinci Bridal and has not been active with us for about 4 years.
Therefore, they do not have access and authorization to purchase that
dress from us to begin with. The other store, located in Oklahoma, is on
hold because they have been behind on their payments for two months. Per
our rules and regulations, we are unable to ship the dress to a store
until they resolve the payment issues.
To this day, we have never shipped style [redacted] to either of these
stores. In fact, we still have this specific dress in our stock
allocated for shipment to this store for when they make their payment,
so it is unclear to us how you received the dress at all and if it is
even a legitimate DaVinci dress. DaVinci Bridal is renowned for their
quality and quick delivery, and since the dress has never left our
stockroom, we do not know how you received a product at all--
nonetheless a product of poor quality delivered so late. It does not add up.
Again, this issue appears to be a matter between the retailer and the
consumer. We merely fulfill and ship the orders specifically placed by
the retail stores. In order for the retail store to order and receive
the dress, however, they must first be an active and authorized account.
Second, they must be in good standing with us financially, meaning they
keep up with the payments for the dresses they order. As an established
business, we have these basic regulations and guidelines in place in
order for us to protect ourselves and operate both fairly and successfully.
--
Thank You,
[redacted]
DaVinci Bridal Customer Service
[redacted]
-----Original Message-----
From: [redacted]
Sent: Wednesday, July 16, 2014 3:27 PM
To: drteam
Subject: Revdex.com case#[redacted]
This is in reference to case#[redacted]...
[redacted]
Davinci bridal is a wholesale manufacturer and design house for wedding gowns and other special occasion attire. We do not sell directly to the customer but to retail stores across the USA, who are required to sign a contract with us in order to become an authorized retailer. The issue that this individual has should be settled with the store they actually purchased the dress from, not from the wholesaler. We do not have an actual retailer in this city or near it so therefore we have no idea who this person is. Like I said are direct customer is the retail store not individuals. If you have any questions or concerns please contact me anytime at the information below. We have no idea who this person is or if the item they are concerned about is even our merchandise. They really need to be dealing with the actual store they purchased it from.
Thank you,
Wendy Weeks
Davinci Bridal General Manager
832-947-2041 direct
832-947-2035 fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Their response is utterly ridiculous. As stated in my original complaint, the dress was measured in [redacted] by 3 different salons and each salon measured the dress at a size 2 according to the [redacted] size chart. I would like for them to explain to me why the other bridesmaid dress that was a size 4 (a size smaller than what we ordered) fit my [redacted] perfectly? (And they were sent pictues showing that fact). My [redacted] measurements were a size 4, not what they stated in their response. We order a dress size larger to make sure it would fit - a size 6. Not a size 8 which is what they finally sent me.
Also, their response to not altering the original dress is a complete lie. When I first spoke with the manager (at least she told me she was the manager) she denied that they sent me the original dress back. I insisted that it was the same dress because I had pictures proving it and then after putting me on hold and asking someone what was going on she admitted they took the seams out of the dress. They also insisted that we take pictures of my [redacted] in both dresses - the size 4 dress and the dress that was labeled a size 6. This was done and sent to them.
I believe no less than 6 trips back and forth to the salon in [redacted] and hours of phone calls both to [redacted] and [redacted] is way too much to ask a customer to have to put up with. I am still requesting a partial refund.
Regards,
[redacted]
I bought a roll of Morgan Silver Dollars from Matthew at a recent coin show in Panama City, Florida. I found him to be knowledgeable and honest. I was very satisfied with my purchase and plan to do more business with him in the future. Would highly recommend.
We would like to apologize for the inconvenience this incident has caused you. We originally agreed to send you a new dress when you first reached out to us, and in good faith covered all of the shipping fees. When we received the dress, we immediately examined the dress for any problems with the...
sizing, which is an unusual problem that we have not encountered before. Upon having our team measure the dress, and triple checking it, we found that the dress was indeed a size 6 that adhered exactly to our size chart. Since all of our size 6's measure the same anyway, we sent back the original dress and informed the customer that there were no issues with the sizing. No changes were made to the dress by any means. The customer was still unsatisfied. We realized there must have been some problem that took place earlier, whether it was through the original sizing at the retail store it was purchased from, or some other issue along the way. Regardless, we wanted to help find a solution to the customer's issue, so we went ahead to absorb the extra cost and order the dress to be freshly made in the next size up from the 6 that did not fit, which is a size 8. This unfortunately ended up being too large for the customer. It seems that the customer, at the time she needed the dress, was between a size 6 and an 8 on our size charts, so the dress could not be a perfect fit regardless without the necessary alterations. Again, we want to apologize for the inconvenience, but it has come to our realization that there were no problems stemming from our end with the sizing. This may be an issue that you would need to take up with the retail store who measured and sold the dress to you- not the designer/wholesaler.
-- Thank You,
[redacted]Customer Service