W W Grainger

Installer came yesterday and looked at liner and stated before issue with itWant it writing that they will warranty liner for life span of linerInstaller is going to have to cut liner to remove sharp pieces and one stop is going to have to try to push stone outAlso if water is lost during this process or after if patches don't hold of liner becomes weak in the other spots, Pine Run Pools will be responsible for replacing waterAlso put in writing.Problem is this is not going to be done till next yearSo in order to close complaint, I will need in writing the following: , [redacted] Randy will come to my home and remove sharp objects from under liner first thing when pool is ready to be opened next season [redacted] Pine run will warranty the liner for the manufacturers life expectancy for liner [redacted] Pine Run Pools will replace water if any lost in repairs or liner thins snd tears in removal of sharp objectsAlso after repairs and patches give or where going to push rock out thins and tears at a later dateWill drop complaint if letter is receivedThank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Emailed Revdex.com that I would accept response only if Pine Run Pools sends me the condition in writing

As of October 6, the owner of Pine Run Pools, Ronald S*** has spoken to the customerHe has also spoken to our installer who will be going out to assess the situationWe are sorry for the delay and any inconvenience this may have caused.Thank you,Ronald S*Owner of Pine Run Pools

We will have Randy come out to repair the liner once pool is opened in as discussed with Randy.All liners from manufactures are warrantied for seam separation onlyHowever, Pine Run Pools will warranty the repair to damaged area for a total of years from the date of repairIf any water loss occurs from the repair area only, it will be taken care of by Pine Run Pools for the length of the year company warranty. Thank You,Ronald S*Pine Run Pools- Owner

Installer came yesterday and looked at liner and stated before issue with it. Want it writing that they will warranty liner for life span of liner. Installer is going to have to cut liner to remove sharp pieces and one stop is going to have to try to push stone out. Also if water is lost during this process or after if patches don't hold of liner becomes weak in the other spots, Pine Run Pools will be responsible for replacing water. Also put in writing.Problem is this is not going to be done till next year. So in order to close complaint, I will need in writing the following:         ,* Randy will come to my home and remove sharp objects from under liner first thing when pool is ready to be opened next season..             * Pine run will warranty the liner for the manufacturers life expectancy for liner.         * Pine Run Pools will replace water if any lost in repairs or liner thins snd tears in removal of sharp objects. Also after repairs and patches give or where going to push rock out thins and tears at a later date. Will drop complaint if letter is received. Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]