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W30 Reviews (1)

As I live in a condo, space is very importantAfter researching many units, I had decided to replace the traditional hot water heater with a Stiebold EletronI had discussed the units with a couple supply houses on the internet, but found differing sizing recommendationsI believe these companies were trying to oversell me, which happens quite a bit when you are not 100% of your needs After discussing my environment with [redacted] from Tank the Tank, my worries were put at easeI initially called to order a particular unit, and even though he had the product in supply, he did not try to push that unitInstead, he said, save yourself some money, purchase the 'right-sized' unit and if there were any issues, he would allow for an upgrade I purchased the unit and contacted my plumber and electrician for installationWe did have issues, not due to the unit itself, but due to incorrect wiringNot only did [redacted] answer the phone (ON A SUNDAY!), but was very helpful and stayed on the phone with my contractors throughout the day assisting us at no charge In addition, we had a slight leak in the filter, probably due to the contractors, not the productHe said he would happily replace the filter at no costAmazing! With the growth of internet purchases, this is the type of service that is not commonly found todayI am beyond thankful for his helpThey really know how to stand behind their product To those looking for a tankless solution, skip the other guys, Tank the Tank has excellent prices and even better customer supportI will be recommending their company to everyone A big thank you to [redacted] and the entire Tank the Tank team for all of your assistance

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