WA Big Guys Movers LLC

Spurthy it is unfortunate that you are making theses claims about WA Big Guys MoversWe do provide customers with blankets, furniture pads, shrink wrap, and tools for the job each customer needs to have done according to the inventory list each customer providesPlease keep in mind that all customers need to list each item they have to make sure the movers will arrive with the correct tools to do the jobWe do provide these items as a part of the customers rental fees according to the task on each jobAnd in the event that the customer will need to keep the items the company will add the full cost of the item to each customers billI am not sure about the extra taxes you claim that you paid for at WA Big Guys Movers for each customer is charged accordingly for their move which is outlined in each moving quote as well as the moving confirmationI do however see that you did check the few other negative reviews that this company has received and I believe you have added all of these things to your personal complaint which is not what you personally experienced at WA Big Guys MoversThe statements that you are making are however your own personal complaint about your mattress the company would be more then happy to resolve this issue with youAlso I encourage you to check out the laws about taxes in the state of Washington about services provided, even though I am not sure how this pertains to your situationPlease contact the office so we can clarify anything you do not understand about your billAlso according to your contract you signed the free basic value protection which offers cent per pound We are waiting for the return of the claim form with the weight of the Items not the value I will also encourage you to reread the contract that you sighedPlease fill free to follow up with the office if you have further concernsThank you,WBGM

Received a call from Tory telling me she had a check for me sitting on her desk and I could pick up or have it mailed She said the check was for covering the broken lamp but insurance wasn't going to cover the other items I asked why and she had to explanation why they were turned down She suggested filling out the form again and sending back in so I did this but have not had a response back to know if she received them or not Not happy with the outcome of this at all

We would like to take the time to say thank you for choosing WBGMWe do appreciate and value each customerThis customer did hire this moving team to relocate them to their new homeThe Movers did manage to provide a efficient move for the customerThe Store manager did come out and take a look at the customers new homeFor the company takes pride in making sure that every customers move is handled with careAfter reviewing the customers home, the customer was provided with a claims form according to the company's policyWe do understand that every customers time is valuable and do apologize for any delays the customer have felt they experienced while waiting on the evaluation processAt this time the evaluation is completeIf the customer has any questions please fill free to follow up with the office at Thank you,WBGM

Thank you, Yes someone did come out to the home to check the damages that the customer stated happened during the moveYes pictures was taken and a form was sent over to the customer to fill out for all of the damages the customer states happened during the moveThe customer did return the form with the prices of the itemsHowever the customer did pick the free evaluation plain that reimburse the customer according to the weight of the itemsThe customer was then contacted so the paper work could be resubmitted with the weights of the itemsThe customer was asked to verify the information so that the claims department could get the claim taken care of* has been in contact with the office in the past seven days and will be if she has not already received an evaluation check will receive the check according to the insurance she selected and the final decision from the claims department*** is choosing to contact the Revdex.com to take care of her evaluation check and taking to other social sites to bash WBGMHowever *** has been advised that The claims department will take care of the situation and is has been working on getting the situation handled on her behalf per our companies policiesIt is our ultimate goal to have this situation resolved ASAP.Thank you,WBGM

We do appreciate all customers and there feedbackOn the day of this customers move the movers did arrive on time and were ready to get the job done according to the inventory list that was provided by the customerThe customer did report that they lived in a bedroom but only occupied
bedroomsWhen the movers arrived to the home they were presented with a story very large Victorian homeThe customers had not finished packing the home and was packing their boxes as the movers where loading up the moving truck for the moveWe do understand that moving can be a stressful day so we do provide customers with movers that are professional and efficientWe do provide evaluation for all customers that are using our moving servicesCustomers will be provided with a claims form to fill out and return to the officeAccording to the evaluation option the customer chooses is how the customer will be reimbursedAt this time I have not received any claims form from this customerAlso at the time of this move there were several other people in the home that was packing and moving things as well as the moversThe movers WBGM provide are trained moversThe movers are trained to protect your home goods to the best of there ability and to move in a timely manner. The movers did also return for a second day to continue the customers move ( at the customers request) to give the customer the opportunity to finish packingThis was not a planned moving day but some accommodations the company was able to make for the customerThe arrival time that the customer would have liked was not an guaranteed time due to it being a last minute moveIn addition the customer has been provided with both a insurance form and a copy of the contract.Thank you,WBGM

Tell us why here...[redacted] booked a move for 8/29/17 with WBGM. [redacted] booked a move with 3 movers and 1 truck for the price of $150.00 per hour and a 1 time $50.00 travel fee. The movers did arrive to [redacted]’s home at 8:50 am to begin her move. [redacted] did have an extremely long carry and had 1 elevator...

locked out from 9:00 am until 12:00 pm so the company sent an extra mover to try to get the items loaded up during the elevator lock out. The customer seemed to be very happy with the move following the movers from room to room having conversations with them about how she was learning new languages. And that she had a degree and was paid a lot of money to work for the corrections department. The customer even stated at the begging of her move that she was not worried about the evaluation options she just needed min coverage because she had home owner’s insurance. Everything seemed to be off to a great start until the movers stated to [redacted] that they did not believe that everything would fit in one load. [redacted] immediately became irate stating you did not send a big enough truck and she would not be paying for a second trip. The movers tried to talk with [redacted] about the second trip and she said she refused to pay. [redacted] stated she did not care if the items did not fit that the company should have sent someone out before the move to make sure that everything would fit in the truck. The movers tried to show [redacted] the inventory list that she provided for the company but [redacted] stated she did not care.  [redacted] also had a storage unit, 2 patio sets, large flower pots and more at her home that she failed to share with the o office. The movers did let [redacted] know at that time if she did not want to pay for services it would be ok to unload the truck and put the things back in her apartment if she did not want to pay for the services and that way she would not have to pay for anything. [redacted] stated to the movers that they could not put her things back in the unit for she would call the police. Around 3:00pm the movers contacted the office to say that the battery on the truck had died because the lights where left on. The truck was jumped and back on the road by 3:45pm. During the time that the truck battery had died the office spoke with [redacted] and she stated everything was fine until she realized that everything was not going to fit into the truck. She stated that the truck had died but was heading to her new place. She stated to the office the movers wanted to do a second trip and that she did not want to pay for that. The office did let [redacted] know that they would be more than happy to work out a plain with her about the payment. However, there is no way to do a second trip for free. The movers did stop for lunch on the way to the customers location. Once the movers arrived to [redacted]’s new home and began to unload at 6:00 pm. The movers unloaded [redacted]’s home goods and finished the job at 9:30pm. [redacted] was appropriately charged for 9.5 hours of services and a 1 time $50.00 travel fee. The office tried to stay in contact with [redacted] during the move once she stated she was not sure if she wanted to do a second trip. The office tried to reach [redacted] around 6:00pm to check how things were going and to see if she had decided to do a second trip. She stated the movers had damaged a piece of furniture and a stairwell and she just did not know what she wanted to do at this point and she just needed to finish doing what she was doing first before she could make any decisions. The office offered to come out and check on the move and to observe the damages. But [redacted] stated no that the office staff was not welcomed in her home and she did not want anyone coming to her home. The office tried to contact [redacted] several more times (between 6:00pm and 8:48pm) to see what she would like to see happen as fair as a second trip but [redacted] never answered. Once the movers said they were done unloading The office tried to reach [redacted] again she stated she was on her way back to her old home. The office staff did go over to [redacted] original pick up location to check on [redacted] and the movers and to see how the move was going. The office was a bit concerned about the events that the customer claimed had happened during the move and wanted to make sure everything was ok. The office staff waited for close to1 hour for the arrival of [redacted]. No one was able to reach [redacted] by phone but after waiting for the customer and movers the office staff did see [redacted] pull in. The office staff asked to speak to [redacted] about the move she refused. After waiting on the communication with the moving team for a while longer the office staff was leaving when [redacted] called and said where is the truck I am waiting for the truck. The office staff was trying to  wrap up the job for [redacted] and see what she would like to see happen. [redacted] was offered for a truck to move the last few items for her right know or in the morning whatever she wanted to see happen. [redacted] stated that she would have her friends finish the move for her. [redacted] caused so much confusion that the office or the movers did not know exactly what should be happening next or what [redacted] wanted to finish the move. [redacted] just kept yelling and screaming you are a thief and a liar and walked back through the gates of her unit. Know in the end it almost seemed like she wanted to make sure the job was not finished (from her perspective) so she could have a reason to not be charged for her services. However, we are a hourly service and charge by the hour and not by the job.It is unfortunate that this customer feels WBGM did anything less than try to provide the customer with a grade A move. WBGM Did provide this customer with a big enough truck for her move per the inventory list she provided. The inventory list was not accurate. The customer had a lot more items and boxes then listed on the inventory sheet. Just past half of the truck was filled with only boxes. Also this customer was provided with a 26ft moving truck witch is the largest moving vesicle most legally licensed moving companies carry. This truck is generally the largest for intrastate moving companies for any truck larger does require additional requirements outside of WBGM licensing scope. It is also typical for customers to be provided with multiple trips to have their home goods relocated if necessary. Unfortunately this customer was not told that she would not be charged for a second trip. When the office tried to communicate with [redacted] after she was upset (when she realized everything was not going to fit in the truck) she had a very hard time communicating with the office. This customer repeatedly told the office and the movers she did not know if she even wanted to do a second trip and she was not paying for her move. [redacted] states the truck was sent to a new destination. However, her move finished at 9:30 pm and the movers had been working with her all day. The truck did return back to the office (not even 10 min from her home) because [redacted] was not clear about what she would like to see happen. [redacted] did receive a bill through email which is standard for all customers. [redacted] did hire WBGM to do a move for her. However, Jean is NOT the owner. The customer was provided with a 26ft moving truck which is the largest moving truck we have available (as many local moving companies can have according to the license we carry). There were items left behind because they would not fit in one load, but the customer was never promised everything would fit in one truck. However according to the inventory list the customer provided it should have fit. According to the contract with WBGM he customer is offered an hourly rate for each move. It is normal for customers to have a second trip for their move or to even be offered a second truck for larger moves. It is very important for customers to provide the office with an accurate inventory list so the movers can properly prepare for each move. To the company’s knowledge, the customer became very angry when she realized her items were not going to fit and that she would have to pay for a second trip.  If the customer had been willing to communicate with the office she would have only been charged for the loading and unloading of the second trip. The customer went back and forth with the movers about not wanting to pay for a second trip. The movers did let her know that she would have to pay by the hour to have the rest of the items moved but that she should talk to the office to see what kind of discount the company could provide her with. The customer claims that she was becoming frightened by the mover(s) but continued to try to negotiate with the mover(s). The customer also chose to continue the move having been informed by both the mover(s) and the office staff that there will be a charge for the second trip. The customer was given the choice to unload the truck and not have to pay for her move. During this time she became unhappy with the services due to the fact she would have to make a second trip and not wanting to pay. She was also offered to have the first load dropped off and be done with the move at that time. These were also options that the customer was not satisfied with. Ultimately the customer wanted all of the things delivered at once or to not be charged at all for a second trip. The customer should have called law enforcement during the move if she felt threatened and walked away from the mover ( to secure her safety until law enforcement arrived). Instead she stayed the with mover(s) to negotiate a deal for herself (movers do not have the authority to negotiate moving prices). This customer claims the mover(s) was in her personal space however the movers needed a straight answer for how they should continue the move. However, the customer was not willing to be straight forward with the movers. Telling the movers whatever they needed to hear to keep the move going on. The customer was told that the company would try to make the situation right for her because that is what any good company would do for a customer. But that does not mean the customer is entitled to a free move. The customer also states she was unable to contact her friend due to the mover but she never states the mover took the phone from her hand. If this customer felt this threatened in an open parking lot with an uncountable amount of pedestrians walking around  she should have screamed help for her safety. WBGM takes pride in being a company that provides customers with safe friendly movers (this building also has 24 security on site that was available).  There were items left behind that the customer felt was safe enough to leave in the outside parking garage. Which some of the items listed by the customer are not listed correctly on the inventory list or are not on the inventory list provided by the customer. A mover did offer to take the television in the car instead of leaving it outside in the parking garage. The customer thought that this was strange (even though she had a signed contract with a legal moving company that she hired to do her move)  that it would be stolen by the mover but would rather leave the television in the outside parking garage.  The movers did get the television back up to the apartment while dropping off the customers home goods to her new house. But most of the items where left in the parking garage. It is true that the battery of the truck did die because the driver did leave the light on during the duration of the loading. However, the truck was jumped and back on the road in no time. The customer was not charged during this time as well. It is great that the customer took a picture of the license plate of the moving truck because this is her right. The customer did arrive to her new home before the movers which is typical unless the moving truck is following the customer to the new home because the home is hard to locate. Or sometimes the customer may know a quicker route. This is also normal because the movers are driving a much larger moving vessel that is fully loaded with fragile items and the driver needs to be very cautious when delivering a customer’s home goods. The movers also did need to take a lunch break for they had been working for the customer since 8:50 am. The customer was not charged for the time the movers was on their brake. The truck did also die again while the movers were on their brake because the driver did not allow the truck battery to charge for enough time before turning off the truck again. This did happen while the movers were on their brake and the customer was not charged for this time. The customer did mention that there was damage to both the staircase and a piece of her furniture. The office staff did suggest they should come out to check on the damages but the customer did refuse to have anyone come to her home. At WBGM we do have a process for all the damages to be viewed and to take pictures so that the damages can be assessed. The movers are provided with tools for each move however they are also welcomed to use the tools of the customer if that is what the customer would like to see happen. The customer did receive their tool back before the movers left her home. To WBGM knowledge the remaining 3 movers that completed the unload for the customer was working until the end of the job. The customer did state to office staff that one mover stopped working 20 min before the other team members. However, this is a false statement. 1 mover did return back to the truck to make sure all of the customers items had been delived while 2 movers completed assembly to the customers bed. For this was the last task the movers needed to complete to finish this customers job. WBGM is not aware of any damages done to this customers furniture other than the stairs and 1 piece of furniture (according to the customers statement) due to the customer refusing to communicate with the office staff and not wanting the office staff to stop by her home. The office staff received an email from the customer stating that she had contacted the Revdex.com, Attorney General’s office, and law enforcement and if someone tried to contact her again she would take further actions against the company. At the customer’s request the company did not try to contact the customer anymore about the outstanding bill or about the damages. The customer is correct someone tried to stay in touch with her about the move (from the first call after all of her complaints) because ultimately the company would like to check on the move to keep the move on track but the customer refused. The customer never confirmed that she did want to make a second trip. The customer stated she did not want to do a second trip at one time and stated that she did not know another time. The customer did hang up on office staff not communicating that she wanted to do a second trip but that she was unsure what she wanted to do. No one asked the customer why did you drive past me when the customer would not have been expected to know who the office staff was (considering the fact that she had never meet the office staff or seen their vehicle before). The customer did not pass the office staff when she was in the parking garage for if this was the case it would have been a perfect opportunity to communicate about the move. The office staff did go into the parking garage to see items left behind and to also take pictures of the items left behind. The office staff did state to the customer for some reason the customer did not want to communicate with the office staff but kept in touch with the movers throughout the whole moving process. The office staff did not understand if the move was going so horrible bad why would the customer not want to communicate with the office staff or the moving coordinator regarding the move. Like the customer mentioned the office staff had been trying to communicate with her since her first phone call to check in on the move to make sure everything was going accordingly. But the customer refused to communicate with someone who could help to facilitate the move. The customer never confirmed to have the moving truck back for a second trip. Office staff tried to communicate with the customer to wrap up the move. The office staff asked if the customer would like to have the truck arrive now, tomorrow, or not at all. The customer states she was freighted but she also stated that security was watching for the office staff. At the same time according to her statement she claims the office staff was waiting for her in the parking garage. This customer says she felt like she was going to be hurt by these people which was not the only racial slur that was said by the customer during this move. The customer continued by calling the office staff liars and thieves which is not a true statement for the customer has never one time mentioned that any of her items were stolen. The customer also stated she would have her friends to finish the move for her. Not allowing the moving team to finish the move (according to her standards).  The customer seemed to only want to argue so the office staff left the premises. This customer states she felt like she was lowered away from her new home so the company could try to burglarize her new home. However [redacted] also states when she spoke to office staff she told them that she was headed back to her old home.[redacted] did receive a bill as all customer do. At no point did office staff demand payment by yelling at this customer. For it is the company’s policy to go to court litigation in the event that a bill was not paid. The customer stated that they only wanted to pay for 8 hours of their move. The customer did receive a copy of the contract at the time of services and the customer was reminded through email that the contract is legally binding. The contract was never breached because WBGM is a hourly service. The customer has the right to end the move at any time. Also as the customer stated she would have her friend to complete the job. This is the customers opinion that this was the first invoice that the company had provided for a customer.The customer was provided with an invoice that had the correct billing for her services. The customer was not threated with being charged $25.00 a day but it is written in the contract the customer signed. The customer did state not to contact her no more that she had contacted the Revdex.com, Attorney generals, and the police and that the company should not contact her any more.Ultimately WBGM takes pride in offering a customer satisfied moving service and wish they could have offered this customer that very experience. Thank you,WBGM

Complaint: [redacted]
I am rejecting this response because:  they claim that it is complete but I have heard nothing what so ever from them.  In the beginning of the process I was told I would be hearing from the insurance company.  I have not been contacted at all.  The insurance form is very generic and has no information whatsoever on who they are or how to contact them.   I still feel like I'm getting the run around.  If this is legit than the moving company should be willing to supply the contact info for the insurance company.
Sincerely,
[redacted]

Spurthy  it is unfortunate that you are making theses claims about WA Big Guys Movers. We do provide customers with blankets, furniture pads, shrink wrap, and tools for the job each customer needs to have done according to the inventory list each customer provides. Please keep in mind...

that all customers need to list each item they have to make sure the movers will arrive with the correct tools to do the job. We do provide these items as a part of the customers rental fees according to the task on each job. And in the event that the customer will need to keep the items the company will add the full cost of the item to each customers bill. I am not sure about the extra taxes you claim that you paid for at WA Big Guys Movers for each customer is charged accordingly for their move which is outlined in each moving quote as well as the moving confirmation. I do however see that you did check the few other negative reviews that this company has received and I believe you have added all of these things to your personal complaint which is not what you personally experienced at WA Big Guys Movers. The statements that you are making are false however your own personal complaint about your mattress the company would be more then happy to resolve this issue with you. Also I encourage you to check out the laws about taxes in the state of Washington about services provided, even though I am not sure how this pertains to your situation. Please contact the office so we can clarify anything you do not understand about your bill. Also according to your contract you signed the free basic value protection which offers 60 cent per pound . We are waiting for the return of the claim form with the weight of the Items not the value.  I will also encourage you to reread the contract that you sighed. Please fill free to follow up with the office if you have further concerns. Thank you,WBGM

Received a call from Tory telling me she had a check for me sitting on her desk and I could pick up or have it mailed.  She said the check was for covering the broken lamp but insurance wasn't going to cover the other items.  I asked why and she had to explanation why they were turned down.  She suggested filling out the form again and sending back in so I did this but have not had a response back to know if she received them or not.   Not happy with the outcome of this at all.

We would like to take the time to say thank you for choosing WBGM. We do appreciate and value each customer. This customer did hire this moving team to relocate them to their new home. The Movers did manage to provide a efficient move for the customer. The Store manager did come out and...

take a look at the customers new home. For the company takes pride in making sure that every customers move is handled with care. After reviewing the customers home, the customer was provided with a claims form according to the company's policy. We do understand that every customers time is valuable and do apologize for any delays the customer have felt they experienced while waiting on the evaluation process. At this time the evaluation is complete. If the customer has any questions please fill free to follow up with the office at 2062801350. Thank you,WBGM