Waage Surveying, Inc.

My contract was for the Minor Land Division Drawing....
"PROPOSAL
FOR PROFESSIONAL
LAND SURVEYING
SERVICES. 
BOUNDARY VERIFY, TOPOGRAPHY AND SPLIT LOT (MINOR LAND
DIVISION) OF PARCEL MAP: [redacted]
In response to your request for a price quotation on the
above referenced survey project, we submit a lump sum bid of $2,300.00.  Delivery of survey is 10-21 days after
receipt of “Authorization to proceed”.  Fees will be due at the time of delivery of
sealed drawings. Please denote how you want the lots arranged and where you
want the access easement and if you need a well site.  If the County Requires an ALTA Survey we can
provide that for the above fees as well. 
We will just need an updated title report.
It is being assumed,
for the purposes of providing this estimate that all section monumentation is
in place and has not been “lost” or “obliterated”.  Should a field inspection reveal that there
is insufficient monumentation to perform this survey, we will notify you
immediately and advise you of the extra time which will be required to complete
the survey. It will be the decision of the client to continue or terminate the
survey at that time.  It is also being
assumed that the parcel is vacant raw land. No application or submission fees
are included in the aforementioned minor land division fees.
The results-of-survey to be drafted on a 24 x 36 inch  sheet in CADD at an approximate scale (not to
exceed 1”=400’). Two black lines, one mylar (to be recorded and retained by the
county) and recordation fee will be included in the contract price.
The following items are considered reimbursable expenses and
will be charged on a per use basis according to the attached rate
schedule:  Recordation fees, paper plots,
blue prints, ammonia mylars, and disks. 
Thank you for the opportunity to bid this contract.  If the aforementioned terms are acceptable to
you, please sign this proposal and return it to our office as an authorization
to proceed via fax and mail.
MINOR LAND DIVISION MAP IS COMPLETE AND RECORDED WITH THE CITY.
It is recorded at Book 1185 of maps Page 22 at the county.  My work per my written contract is complete.
The final step is for him to provide the City with the Newly recorded deeds from Title.... That must be done by the property owner...(see the map)
Your suggestions that the work is incomplete is incorrect. PLEASE REVIEW THE DATA AND SEE FOR YOURSELF. Any assertion that the work is incomplete is LIBEL on the behalf of the Revdex.com.  I suggest you review the data before you publish any slanderous statements.  My relationship with the client personally is none of your business and has no Bearing on the situation.  Only a title company can prepare the deeds.....

I performrd the survey and lot split for the client.
I explained the process 3 times and he still does not get it.
Fees:
$1,500.00 for a boundary Survey and LotSplit.
I submitted it to the city for the lot split for him.  The City's fee was 1,200.00...

to review.  I submitted the paperwork for the review. It took 30 days for the city to review. They gave a conditional approval.. All they need is the copies of the Deeds from title to complete.  Client wanted me to run submittals back and forth with the city and go over zonning restrictions.... My designer and I each had 2 trips downtown to meet with the city.  I only charged the client $500.00 for the additional time and hastle with the submittal.
The [redacted] FEES were 1,200.00 AND WERE NOT INCLUDED IN THE CONTRACT to process the submittal.
This client refused to listen to me or take my instructions as to the chain of events in the process.  He continually sent me berating e-mails for not completeing the work. Meanwhile it was the [redacted] which took 30 days to do the review.  He blamed the delays on me not the city and screamed about losses of interest payments..... From the beginning I told him the city would take 30 to 60 days to process.  He obviously ignored me or did not listen to me.  All he knows how to do is complain and make demeaning statements like "my property manager could have done this". He is very arrogant and is trying to tell me what the process is..... Not listen to me explain to him what the process is. (as he writes in his complaint that he does not know the process), yet he screamed at me telling me the way to do it.....
It is my opinion that this guy just does not listen and is only trying to cheat me.  I was open and forthcoming with the  cost of the survey, the city fees.  I then agreed to do all the running around for an additional 500 bucks and it took my designer Ted and I an additional 8 hours to do all the running around ( we lost 300 bucks on the runaround)  The survey and lot split was filed and recorded with the county the day I received the email for conditional approval with the county..... I delayed nothing.
If you want to discuss this I will be happy to do so.
EVERYTHING IS DONE AND RECORDED. HE MUST NOW HAVE A TITLE COMPANY PROCESS THE DEEDS. I AM NOT A TITLE COMPANY AND CAN NOT DO THIS.
Thank you
--
[redacted] 
###-###-####
[redacted]
[redacted] Surveying, Inc.
[redacted]
www.waagesurveying.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Professional service and timely updates are what the issues were in addition to not completing the service. I was the one who followed up with him to get an update or clarify the process. He was brief in all of his responses like he was doing me a favor and not completing a paid service - talk about arrogance. 
As part of any service, especially one that you pay $2,000 for, one expects clear communication by phone or email and updates on where we are in the process. What made this situation worse was not the fact that [redacted] charged me an extra $500 for going to the City two times to COMPLETE THE PAID SERVICE.
Calling a client names "you are as dumb as a box of rocks" is not acceptable IN ANY BUSINESS WHETHER IT IS CLIENT TO BUSINESS OWNER OR IN THIS CASE BUSINESS OWNER TO CLIENT. 
At this point, I have yet to receive an apology for [redacted]'s offensive language or a refund for not completing his work. I paid to have a lot split and [redacted] got me "Conditional Approval." I have hired another agency to complete the lot split.
It is evident that [redacted] is in the business of "turn and burn." He takes your money and submits your request to split a lot. However, he doesn't follow up with clients, he doesn't serve as an advocate on behalf of his clients and pushes up his fee $500 for going to the City two times to check on the request. 
I will contact the Board of Technical Registration to push for disciplinary action. [redacted] IS NOT ENTITLED TO CHEAT PEOPLE OR TREAT THEM WITH DISRESPECT. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Professional service and timely updates are what the issues were in addition to not completing the service. I was the one who followed up with him to get an update or clarify the process. He was brief in all of his responses like he was doing me a favor and not completing a paid service - talk about arrogance. 

As part of any service, especially one that you pay $2,000 for, one expects clear communication by phone or email and updates on where we are in the process. What made this situation worse was not the fact that [redacted] charged me an extra $500 for going to the City two times to COMPLETE THE PAID SERVICE.

Calling a client names "you are as dumb as a box of rocks" is not acceptable IN ANY BUSINESS WHETHER IT IS CLIENT TO BUSINESS OWNER OR IN THIS CASE BUSINESS OWNER TO CLIENT. 

At this point, I have yet to receive an apology for [redacted]'s offensive language or a refund for not completing his work. I paid to have a lot split and [redacted] got me "Conditional Approval." I have hired another agency to complete the lot split.

It is evident that [redacted] is in the business of "turn and burn." He takes your money and submits your request to split a lot. However, he doesn't follow up with clients, he doesn't serve as an advocate on behalf of his clients and pushes up his fee $500 for going to the City two times to check on the request. 

I will contact the Board of Technical Registration to push for disciplinary action. [redacted] IS NOT ENTITLED TO CHEAT PEOPLE OR TREAT THEM WITH DISRESPECT. 

Regards,

My contract was for the Minor Land Division Drawing....

"PROPOSAL

FOR PROFESSIONAL

LAND SURVEYING

SERVICES. 

BOUNDARY VERIFY, TOPOGRAPHY AND SPLIT LOT (MINOR LAND

DIVISION) OF PARCEL MAP: [redacted]

In response to your request for a price quotation on the

above referenced survey project, we submit a lump sum bid of $2,300.00.  Delivery of survey is 10-21 days after

receipt of “Authorization to proceed”.  Fees will be due at the time of delivery of

sealed drawings. Please denote how you want the lots arranged and where you

want the access easement and if you need a well site.  If the County Requires an ALTA Survey we can

provide that for the above fees as well. 

We will just need an updated title report.

It is being assumed,

for the purposes of providing this estimate that all section monumentation is

in place and has not been “lost” or “obliterated”.  Should a field inspection reveal that there

is insufficient monumentation to perform this survey, we will notify you

immediately and advise you of the extra time which will be required to complete

the survey. It will be the decision of the client to continue or terminate the

survey at that time.  It is also being

assumed that the parcel is vacant raw land. No application or submission fees

are included in the aforementioned minor land division fees.

The results-of-survey to be drafted on a 24 x 36 inch  sheet in CADD at an approximate scale (not to

exceed 1”=400’). Two black lines, one mylar (to be recorded and retained by the

county) and recordation fee will be included in the contract price.

The following items are considered reimbursable expenses and

will be charged on a per use basis according to the attached rate

schedule:  Recordation fees, paper plots,

blue prints, ammonia mylars, and disks. 

Thank you for the opportunity to bid this contract.  If the aforementioned terms are acceptable to

you, please sign this proposal and return it to our office as an authorization

to proceed via fax and mail.

MINOR LAND DIVISION MAP IS COMPLETE AND RECORDED WITH THE CITY.

It is recorded at Book 1185 of maps Page 22 at the county.  My work per my written contract is complete.

The final step is for him to provide the City with the Newly recorded deeds from Title.... That must be done by the property owner...(see the map)

Your suggestions that the work is incomplete is incorrect. PLEASE REVIEW THE DATA AND SEE FOR YOURSELF. Any assertion that the work is incomplete is LIBEL on the behalf of the Revdex.com.  I suggest you review the data before you publish any slanderous statements.  My relationship with the client personally is none of your business and has no Bearing on the situation.  Only a title company can prepare the deeds.....

I performrd the survey and lot split for the client.

I explained the process 3 times and he still does not get it.

Fees:

$1,500.00 for a boundary Survey and LotSplit.

I submitted it to the city for the lot split for him.  The City's fee was 1,200.00...

to review.  I submitted the paperwork for the review. It took 30 days for the city to review. They gave a conditional approval.. All they need is the copies of the Deeds from title to complete.  Client wanted me to run submittals back and forth with the city and go over zonning restrictions.... My designer and I each had 2 trips downtown to meet with the city.  I only charged the client $500.00 for the additional time and hastle with the submittal.

The [redacted] FEES were 1,200.00 AND WERE NOT INCLUDED IN THE CONTRACT to process the submittal.

This client refused to listen to me or take my instructions as to the chain of events in the process.  He continually sent me berating e-mails for not completeing the work. Meanwhile it was the [redacted] which took 30 days to do the review.  He blamed the delays on me not the city and screamed about losses of interest payments..... From the beginning I told him the city would take 30 to 60 days to process.  He obviously ignored me or did not listen to me.  All he knows how to do is complain and make demeaning statements like "my property manager could have done this". He is very arrogant and is trying to tell me what the process is..... Not listen to me explain to him what the process is. (as he writes in his complaint that he does not know the process), yet he screamed at me telling me the way to do it.....

It is my opinion that this guy just does not listen and is only trying to cheat me.  I was open and forthcoming with the  cost of the survey, the city fees.  I then agreed to do all the running around for an additional 500 bucks and it took my designer Ted and I an additional 8 hours to do all the running around ( we lost 300 bucks on the runaround)  The survey and lot split was filed and recorded with the county the day I received the email for conditional approval with the county..... I delayed nothing.

If you want to discuss this I will be happy to do so.

EVERYTHING IS DONE AND RECORDED. HE MUST NOW HAVE A TITLE COMPANY PROCESS THE DEEDS. I AM NOT A TITLE COMPANY AND CAN NOT DO THIS.

Thank you

--

[redacted] 

###-###-####

[redacted] Surveying, Inc.

www.waagesurveying.com