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Wabash Valley Farms

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Reviews Wabash Valley Farms

Wabash Valley Farms Reviews (3)

The customer contacted us on 1/30/because contains of his package were damaged and missing an itemAt that time, we apologized for the inconvenience the
mis-shipment had caused and we did an exchange on this accountThe replacement item along with the missing item was processed through the system and was prepared for shipment on 2/2/The package was then picked up by FedEx on 2/3/The package was damaged in transit by FedEx and returned to us since we were the shipper (please see the attached tracking information from the FedEx website)Unfortunately, our returns process is in need of some fine tuning as this specific return slipped through the cracksWe did not find out about this damaged returned package until 2/19/when the letter from the Revdex.com was receivedWe have informed our carriers that all returns have a designated area in our warehouseIt seems this return was not placed in the designated area, therefore, not allowing us to handle it per our returns processWe have since sent another replacement package to him on 2/19/(FedEx tracking number ***) which included a handwritten note of apology, a coupon and free product Respectfully,
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%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
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In January 2015, I purchased from Bed Bath and Beyond the Whirley Pop manufactured by Wabash Valley Farms. In late April, a piece on the item broke. I contacted the manufacturer and they said that it was a defective piece they were aware of. They said they would send me a replacement piece and it was easy to fix. They sent me the peace and it was not easy to fix so I ended up throwing the whole thing out. I went back to Bed Bath and Beyond and purchased another Whirley Pop for $19.99 in late May. Today, September 7th, I went to use my Whirley Pop and again the same piece broke. The manufacturer is aware that they have a defective product and it doesn't seem that they are interested in fixing this. I've spent over $40 nit including tax to purchase to Whirley Pop's and within nine months they have both broken. It doesn't seem that this business is doing anything to fix the problem and I think Revdex.com should be made aware.

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