Wachovia

Dear Ms [redacted] , It is true that Buddy’s Flooring America had challenges with this projectThe challenges were more than simple installation errors, seams kept opening for no reason, trim pieces kept popping off the floor without any causeBuddy’s Flooring America kept sending out technicians to fix these problemsBuddy’s even replaced the carpet onceThe issues kept happening I decided to view the project in personI went with our Quality Control person from Dayton to fix another seam that came open and to re-attach a piece of ¼ round that unexplainably just ‘popped-off’ the wall, even though it was hot-glued in place Quality control and I went into the [redacted] ’s house to view the problemI observed a inch area of the seam that looked like it lost some fiber, unknown reasonI also noticed a piece of ¼ round that had been pulled off the wallI authorized QC to fix both areas I spoke with all installers that were at this jobI was told by one of them that Ms [redacted] said “if you complain long & loud enough, you get what you want for free” I started a conversation with the [redacted] ’s and told them what I heard about what Ms [redacted] said to my installer, “if you complain long & loud enough, you get what you want for free”I advised them that this tactic was not going to work with meMs [redacted] told me that she didn’t mean it for Buddy’s that she was just telling a story about how she received a “free upgrade for her Washer or Dryer” from LOWESI reiterated this is not how we do businessI thought we had a decent conversation while QC was fixing her issues QC finished, we all looked at the work & it all looked goodI took pictures and thanked the [redacted] ’s for letting us fix it and thanked them for there business (- not 10,000.00) & we departed A few days later I received a call that the seam looks terrible, I advised our claims manager to set up yet another trip to the [redacted] ’s homeMr [redacted] wanted compensation for all the aggravation, still trying to be diplomatic I stated I understood his concern and after they let us fix the carpet, we would talk about it in detailMr [redacted] stated he needed to talk it over with his wife Mr [redacted] called me stating he talked to his wife and that they want to be able to pick out “a new carpet, of their choice,” to replace the carpet because they feel it is defectiveThey also want “free” laminate in the hallway and kitchen and they are not letting QC fix the area until I agree to all of these demands I advised him it is not defective and that he needs to let us fix the seamI told Mr [redacted] we may be able to work something out with the hallway and gave no specificsWhile talking about it, in the background, I heard Ms [redacted] screaming that she wants new carpet for free, new free laminate in her Hallway and Kitchen I told Mr [redacted] any offer was off the table and that he would be receiving a certified letter explaining our positionI thanked him for his time and hung up A few days later (after we sent the certified letter) Mr [redacted] called me and asked me to fix the seamI told him our claims manager would call him to set the appointmentHe asked if I was going to do anything for themI explained to Mr [redacted] that I will do something for them after we fix the seam and they sign off on itQC was sent, without confrontation he fixed the seamMr [redacted] called me and asked what I was going to do for them- I responded that I would send them Mr [redacted] asked me “are you going to do our laminate in the hallway”I said no thank youI’m sure another retailer would be happy to do that for themI then received this Revdex.com inquiry, I stopped the $check I am again offering the same $as settlementThis offer will expire on 3-18- Steve J [redacted] Chief Operating Officer Buddy’s Flooring America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

6/19/17To whom it may concern,This care the coustumer drove it and theylike the car this car was "sold as is" no warranty they even sign paper work for "as is" and they agreed and they knew about the car tittle was a mechanic lien deal & we are sill waiting for the tiittle to arriveI am sending copys of the paper work that I recived form the tax office and also the costomer agreed I even gave them a temporary lisense plate so they can drive the carI will contact the costumer when the car tittle arrives.If my questions feel free to contact me at [redacted] Thanks *not legible*

here's the thingwe had an agreement that for all the problems we had with the install ,he would do the two hallways we had the carpet fixed and when I called steve to let him know that it had been done he informed me that he would no longer honor the agreement of compensating us for all the hassle what we are wanting is for steve to honor his word and install the hardwood in the hallways that was promised to us we are not asking for anything more then or now than what was promised and agreed upon we do not want the cheap flooring nor the most expensivewe would like to be able to have some say in the choice of hardwood with a price range agreed upon similar to the hardwood in our dining room

6/19/17To whom it may concern,This care the coustumer drove it and theylike the car this car was "sold as is" no warranty they even sign paper work for "as is" and they agreed and they knew about the car tittle was a mechanic lien deal & we are sill waiting for the tiittle to arriveI am
sending copys of the paper work that I recived form the tax office and also the costomer agreed I even gave them a temporary lisense plate so they can drive the carI will contact the costumer when the car tittle arrives.If my questions feel free to contact me at *** ***Thanks *not legible*

Complaint: ***
I am rejecting this response because:
The tittle was promised with in a week then at the end of the month with a written letter sign by owner promising to return money if tittle was not ready by the end of month and now 1/months later still no title and and every time I call they are so rude and basically said you get it when it gets hereWhat im saying is even after they sign saying they would return money after days I given extra moths but nothing been resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The tittle was promised with in a week then at the end of the month with a written letter sign by owner promising to return money if tittle was not ready by the end of month and now 1/months later still no title and and every time I call they are so rude and basically said you get it when it gets hereWhat im saying is even after they sign saying they would return money ? after days I given extra moths but nothing been resolved?
Regards,
*** ***

6/19/17To whom it may concern,This care the coustumer drove it and theylike the car this car was "sold as is" no warranty they even sign paper work for "as is" and they agreed and they knew about the car tittle was a mechanic lien deal & we are sill waiting for the tiittle to arrive. I am...

sending copys of the paper work that I recived form the tax office and also the costomer agreed I even gave them a temporary lisense plate so they can drive the car. I will contact the costumer when the car tittle arrives.If my questions feel free to contact me at [redacted]Thanks *not legible*

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I request Revdex.com arbitration. Thank you

Dear Ms. [redacted],
It is true that Buddy’s Flooring America had challenges with this project. The challenges were more than simple installation errors, seams kept opening for no reason, trim pieces kept popping off the floor without any cause. Buddy’s Flooring America kept sending out...

technicians to fix these problems. Buddy’s even replaced the carpet once. The issues kept happening I decided to view the project in person. I went with our Quality Control person from Dayton to fix another seam that came open and to re-attach a piece of ¼ round that unexplainably just ‘popped-off’ the wall, even though it was hot-glued in place.
Quality control and I went into the [redacted]’s house to view the problem. I observed a 6 inch area of the seam that looked like it lost some fiber, unknown reason. I also noticed a piece of ¼ round that had been pulled off the wall. I authorized QC to fix both areas.
I spoke with all installers that were at this job. I was told by one of them that Ms. [redacted] said “if you complain long & loud enough, you get what you want for free”.
I started a conversation with the [redacted]’s and told them what I heard about what Ms. [redacted] said to my installer, “if you complain long & loud enough, you get what you want for free”. I advised them that this tactic was not going to work with me. Ms [redacted] told me that she didn’t mean it for Buddy’s that she was just telling a story about how she received a “free upgrade for her Washer or Dryer” from LOWES. I reiterated this is not how we do business. I thought we had a decent conversation while QC was fixing her issues.
QC finished, we all looked at the work & it all looked good. I took pictures and thanked the [redacted]’s for letting us fix it and thanked them for there business (7100.00 - not 10,000.00) & we departed.
A few days later I received a call that the seam looks terrible, I advised our claims manager to set up yet another trip to the [redacted]’s home. Mr. [redacted] wanted compensation for all the aggravation, still trying to be diplomatic I stated I understood his concern and after they let us fix the carpet, we would talk about it in detail. Mr. [redacted] stated he needed to talk it over with his wife.
Mr. [redacted] called me stating he talked to his wife and that they want to be able to pick out “a new carpet, of their choice,” to replace the carpet because they feel it is defective. They also want “free” laminate in the hallway and kitchen and they are not letting QC fix the area until I agree to all of these demands.
I advised him it is not defective and that he needs to let us fix the seam. I told Mr. [redacted] we may be able to work something out with the hallway and gave no specifics. While talking about it, in the background, I heard Ms. [redacted] screaming that she wants new carpet for free, new free laminate in her Hallway and Kitchen.
I told Mr. [redacted] any offer was off the table and that he would be receiving a certified letter explaining our position. I thanked him for his time and hung up.
A few days later (after we sent the certified letter) Mr. [redacted] called me and asked me to fix the seam. I told him our claims manager would call him to set the appointment. He asked if I was going to do anything for them. I explained to Mr. [redacted] that I will do something for them after we fix the seam and they sign off on it. QC was sent, without confrontation he fixed the seam. Mr. [redacted] called me and asked what I was going to do for them- I responded that I would send them 300.00. Mr. [redacted] asked me “are you going to do our laminate in the hallway”. I said no thank you. I’m sure another retailer would be happy to do that for them. I then received this Revdex.com inquiry, I stopped the $300.00 check.
I am again offering the same $300.00 as settlement. This offer will expire on 3-18-2016.
Steve J[redacted]
Chief Operating Officer
Buddy’s Flooring America

here's the thing. we had an agreement that for all the problems we had with the install ,he would do the two hallways.  we had the carpet fixed and when I called steve to let him know that it had been done he informed me that he would no longer honor the agreement of compensating us for all the hassle.  what we are wanting is for steve to honor his word and install the hardwood in the 2 hallways that was promised to us.   we are not asking for anything more then or now than what was promised and agreed upon.   we do not want the cheap  flooring nor the most expensive. we would   like  to be able to have some say in the choice of hardwood with a price range agreed upon.   similar to the hardwood in our dining room