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Please find this information to be a response to your recent notification of complaint, ID [redacted].    Wacker Neuson is the manufacturer of the PT6 pump, serial number [redacted] sold to TMS Equipment Services, LLC located in Nebraska.  It is Wacker Neuson’s understanding...

this machine was in turn resold and drop shipped to FBI Industries, represented in this complaint by Mr. [redacted].    Despite the end-user purchase of the product online through a Nebraska web based company, Wacker Neuson and its dealer network local to Florida have provided efforts to assist with resolving the end-users issue.  The initial root cause of the issue is undetermined as there are several factors which could influence performance of pump components including but not limited to priming, setup and strainer installation.    Wacker Neuson, as a manufacturer, deals direct with its dealer network to ensure customer satisfaction is obtained.  In this situation, Wacker Neuson has worked with its network and the end-user, including an offer to ship the unit to our facility in Wisconsin.  The intent of the offer to ship, despite being outside of the standard process, would be to complete a technical review of any current issue, document and inform customer of findings.  If findings were found to be a defect in material or workmanship, Wacker Neuson would cover via its warranty policy.  If findings were to be as a result of misuse, application or damage, the customer would be presented facts to identify their next course of action.    To date, this has not been an offer the customer has accepted.  Please note, the request for Wacker Neuson to reimburse the end-user direct, is not an option.  Wacker Neuson does not have a direct buy-sell relationship with FBI Industries.  The end user’s direct buy-sell relationship is with TMS Equipment Services, LLC. Thank you for your inquiry.

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