Wacky Tacky

I have been going to wacky tacky for years. The top reasons are, the staff is friendly, inviting, interact very well with kids and the cleanliness of the the whole place. Unfortunately in 2022 this is no longer the experience wacky tacky in Roseville is providing. Not only did they cut their staff in half, the staff they do have act like they don't want to be there. This isn't the only thing the new management has failed on. The entire place stinks, you can see the black stains on the play areas and the A/C must be broken along with the arcade games. This is no longer a place I feel comfortable bringing my children too.

Never trust this company! 6 weeks ago I booked a birthday party for my son's 5th birthday. 4 days before the party I was told that a larger party booked out the place and my party was cancelled. FOUR DAYS NOTICE! The owner refused to speak me to directly and his manager call me instead - even after I asked for an alternative solution the manager called the owner and then called me back - what a coward. I was offered my deposit back and an apology. Regardless of having a confirmed reservation in writing, the owner said my party was cancelled and my only option was the deposit refund - take it or leave it! How incredibly greedy and what an awful thing to do to a little kid's birthday party. Clearly the owner only cares about the bottom line and not about honoring commitments, agreements or standing by their word. I will never patronize this business or it's Roseville location. If you do decide to book a party here, make sure you call every single day to ensure that something better doesn't come along and you get booted!

Again, looking at the camera, I can confirm that the gentlemen were playing for at least minutes in my facility (Wacky Tacky Rancho Cordova), funny how his story keeps changingOn yelp and on his last Revdex.com complaint the kids were throwing poop at each other, now they are notHowever, I don't feel it's fit to give the customer the refund because we were not at faultI am giving Revdex.com permission to come and view my cameras and see how long the sir played for, and also to see how quick our staff responded when they knew the child soiled himselfAgain, the child spoiling himself is out of our controlI am not trying to lose customers and to look bad with the Revdex.com, this is a family business and we worked hard to keep our business successfulI will not, however, give a refund to a customer just because they feel as if they paid too much, or if my facility is not at faultAt this point, I would suggest to Revdex.com to please understand my position and to tell the customer that filed this complaint to either go to the health department or take legal action against my insurance company because I will not be issuing a refund for a child soiling himself at my facilityMy job is to keep the facility safe and clean, I did that exceptionallyI cannot control children's bowel movements, that's like getting mad because a sick person threw up while you visited the hospital, hello it's a hospital and sick people go thereSame with us, it's a kids place and some are still not fully potty trainedThis situation is silly and got out of hand

I didn't see a link to respond so I will reply on hereI am not sure what the lady is talking about but it sounds like she was participating in an open play session at the Rancho Cordova location and was not happy about the fact that we asked if she could move when we closed certain parts of the play structures.? I do apologize that the customer is very unsatisfied with the way we conducted ourselves that dayWith the new location we try to make both our open play and birthday party hosting customers happy by trying to do both at the same time, contrary to our Roseville location where only one could be done at a time.We do tell everyone verbally before we except their cash just as it is stated on our website that certain area do close when the parties start and urge customers to call ahead of time before coming to see what our schedule is like so situations such as this could be avoided.I am sorry to hear you will not be returning to our business again, please come back to the store if you are willing (the Rancho Cordova location) and I will be more than happy to hear your side of the story and see what I can do to help because I would hate to lose a customer to something so little such as this issue.Thanks? ***?

Hello, my name is [redacted] and I was the person who charged Mr [redacted] when he brought his kids to play at my facility (Wacky Tacky)The charge per child is $and he had kids so Mr [redacted] ended up paying $for his kids to play in our jungle gymsThe $dollars gives you unlimited play timeOne of the children had an accident in the same play area that Mr [redacted] children were playing in and my employees caught that so we sent out the cleaning staff instantly to clean all of the area with kid safe cleaning suppliesMr [redacted] came to the front desk and asked for a refund because he "was only playing for minutes"I told him that he and his kids were playing for over an hour and I cannot give him a refundI explained that a kid soiling himself is not a fault of ours and we fixed the issue instantlyNo other parent cared because these things happenMr [redacted] began getting angry at me and asked if I could at least refund the money for of his children rather than I respectfully said no, I will not give a refund when my business is not at faultMr [redacted] began yelling at me and then my customers telling them that the place is dirty and the chemicals are not safe, both statements are falseWe have locations and are planning on opening a third, if our facilities are dirty we wouldn't be popular and would have shut down a long time agoWhen Mr [redacted] began yelling at me, my employees and customers, and threatening to call his attorneys and the health departmentI told him to calm down or leave and he left after threatening me with shutting my business downThe next day he left a yelp review claiming that the kids were running around the poop and throwing poop aroundLooking at the cameras and being there myself, non of this is true and he is saying all of this because he wants his $back which I will not give himThat is my side of the story, please tell Mr [redacted] that he is wasting his time, if my staff or business was at fault then I will be more than happy to accommodate, but Mr [redacted] received the full service and a refund is not requiredWe at Wacky Tacky cannot control the bowl movements of the children that play in our facilities, and although it is very rare, it does occur where a child might pee or soil themselvesWe are fully prepared to clean the equipment and we did that dayPlease let me know if you have anymore questions and thank you ***

Again, looking at the camera, I can confirm that the gentlemen were playing for at least minutes in my facility (Wacky Tacky Rancho Cordova), funny how his story keeps changingOn yelp and on his last Revdex.com complaint the kids were throwing poop at each other, now they are notHowever, I don't feel it's fit to give the customer the refund because we were not at faultI am giving Revdex.com permission to come and view my cameras and see how long the sir played for, and also to see how quick our staff responded when they knew the child soiled himself. Again, the child spoiling himself is out of our controlI am not trying to lose customers and to look bad with the Revdex.com, this is a family business and we worked hard to keep our business successfulI will not, however, give a refund to a customer just because they feel as if they paid too much, or if my facility is not at faultAt this point, I would suggest to Revdex.com to please understand my position and to tell the customer that filed this complaint to either go to the health department or take legal action against my insurance company because I will not be issuing a refund for a child soiling himself at my facilityMy job is to keep the facility safe and clean, I did that exceptionallyI cannot control children's bowel movements, that's like getting mad because a sick person threw up while you visited the hospital, hello it's a hospital and sick people go thereSame with us, it's a kids place and some are still not fully potty trainedThis situation is silly and got out of hand.

I didn't see a link to respond so I will reply on hereI am not sure what the lady is talking about but it sounds like she was participating in an open play session at the Rancho Cordova location and was not happy about the fact that we asked if she could move when we closed certain parts of the play structuresI do apologize that the customer is very unsatisfied with the way we conducted ourselves that dayWith the new location we try to make both our open play and birthday party hosting customers happy by trying to do both at the same time, contrary to our Roseville location where only one could be done at a time.We do tell everyone verbally before we except their cash just as it is stated on our website that certain area do close when the parties start and urge customers to call ahead of time before coming to see what our schedule is like so situations such as this could be avoided.I am sorry to hear you will not be returning to our business again, please come back to the store if you are willing (the Rancho Cordova location) and I will be more than happy to hear your side of the story and see what I can do to help because I would hate to lose a customer to something so little such as this issue.Thanks ***

To whom it may concern: Thank you for contacting Wacky Tacky in regards to the complaintI have attached a link to our website below that explains our open play policy with full details, also explaining that on the weekends our open play time will be limited to the "Jungle playground" only
Also, our employees must express to the customers at all times that our open play is only limited to the jungle area on the weekendsThe customer has used our facility and service for minutes which means we would have been unable to refund her the money if the facility has been used for minutes or moreWe strive ourself to build the best customer satisfaction and try our absolute best to do so, however we also have built our name on that as wellWe can only do so much to satisfy our customers and be informative as wellThank you for your time. http://www.wackytacky.net/rancho/open-play.php *** **Wacky Tacky

I am rejecting this response because:I paid for “open play time”, and on their website, it states on their website that open play time is days a week from 9:00am to 8:00pmBecause of the accident and the cleaning chemicals used, my kids were not able to stay until 8:00pmThe kid’s accident is not my fault, but it happened inside the facility and so the facility should hold some accountability and responsibility that they were not able to “provide its customers an open play time days a week from 9:00am to 8:00pm”, as stated on their website

I didn't see a link to respond so I will reply on hereI am not sure what the lady is talking about but it sounds like she was participating in an open play session at the Rancho Cordova location and was not happy about the fact that we asked if she could move when we closed certain parts of the play structures. I do apologize that the customer is very unsatisfied with the way we conducted ourselves that dayWith the new location we try to make both our open play and birthday party hosting customers happy by trying to do both at the same time, contrary to our Roseville location where only one could be done at a time.We do tell everyone verbally before we except their cash just as it is stated on our website that certain area do close when the parties start and urge customers to call ahead of time before coming to see what our schedule is like so situations such as this could be avoided.I am sorry to hear you will not be returning to our business again, please come back to the store if you are willing (the Rancho Cordova location) and I will be more than happy to hear your side of the story and see what I can do to help because I would hate to lose a customer to something so little such as this issue.Thanks ***

I am rejecting this response because:When we entered the establishment we asked the attendant where we could sit they told us we could sit we're we sat, all they said was the play structure for the birthday party was closedThere was no mention of not being able to sit on the free standing benches outside of the play structureAfter we sat there for fourth five minutes as our children played half way across the building, while all the seats filled upWhen we were asked to move the attendant made no effort to try and accomadate usSo no I DON'T accept this responseI definitely will not be returning to EXPLAIN myself another time! This was a complete waste of our time and after this you will not get me to waste anymore of my time! I will definitely let my friends and family know just what type of business this is!

Hello, my name is *** *** and I was the person who charged Mr*** when he brought his kids to play at my facility (Wacky Tacky)The charge per child is $and he had kids so Mr*** ended up paying $for his kids to play in our jungle gymsThe $dollars gives you unlimited play
timeOne of the children had an accident in the same play area that Mr*** children were playing in and my employees caught that so we sent out the cleaning staff instantly to clean all of the area with kid safe cleaning suppliesMr*** came to the front desk and asked for a refund because he "was only playing for minutes"I told him that he and his kids were playing for over an hour and I cannot give him a refundI explained that a kid soiling himself is not a fault of ours and we fixed the issue instantlyNo other parent cared because these things happenMr*** began getting angry at me and asked if I could at least refund the money for of his children rather than I respectfully said no, I will not give a refund when my business is not at faultMr*** began yelling at me and then my customers telling them that the place is dirty and the chemicals are not safe, both statements are falseWe have locations and are planning on opening a third, if our facilities are dirty we wouldn't be popular and would have shut down a long time agoWhen Mr*** began yelling at me, my employees and customers, and threatening to call his attorneys and the health departmentI told him to calm down or leave and he left after threatening me with shutting my business downThe next day he left a yelp review claiming that the kids were running around the poop and throwing poop aroundLooking at the cameras and being there myself, non of this is true and he is saying all of this because he wants his $back which I will not give himThat is my side of the story, please tell Mr*** that he is wasting his time, if my staff or business was at fault then I will be more than happy to accommodate, but Mr*** received the full service and a refund is not requiredWe at Wacky Tacky cannot control the bowl movements of the children that play in our facilities, and although it is very rare, it does occur where a child might pee or soil themselvesWe are fully prepared to clean the equipment and we did that dayPlease let me know if you have anymore questions and thank you ***

I am rejecting this response because:I paid for “open play time”, and on their website, it states on their website that open play time is days a week from 9:00am to 8:00pmBecause of the accident and the cleaning chemicals used, my kids were not able to stay until 8:00pmThe kid’s accident is not my fault, but it happened inside the facility and so the facility should hold some accountability and responsibility that they were not able to “provide its customers an open play time days a week from 9:00am to 8:00pm”, as stated on their website?

Again, looking at the camera, I can confirm that the gentlemen were playing for at least minutes in my facility (Wacky Tacky Rancho Cordova), funny how his story keeps changingOn yelp and on his last Revdex.com complaint the kids were throwing poop at each other, now they are notHowever, I don't feel it's fit to give the customer the refund because we were not at faultI am giving Revdex.com permission to come and view my cameras and see how long the sir played for, and also to see how quick our staff responded when they knew the child soiled himself.? Again, the child spoiling himself is out of our controlI am not trying to lose customers and to look bad with the Revdex.com, this is a family business and we worked hard to keep our business successfulI will not, however, give a refund to a customer just because they feel as if they paid too much, or if my facility is not at faultAt this point, I would suggest to Revdex.com to please understand my position and to tell the customer that filed this complaint to either go to the health department or take legal action against my insurance company because I will not be issuing a refund for a child soiling himself at my facilityMy job is to keep the facility safe and clean, I did that exceptionallyI cannot control children's bowel movements, that's like getting mad because a sick person threw up while you visited the hospital, hello it's a hospital and sick people go thereSame with us, it's a kids place and some are still not fully potty trainedThis situation is silly and got out of hand.?

Again, looking at the camera, I can confirm that the gentlemen were playing for at least 45 minutes in my facility (Wacky Tacky Rancho Cordova), funny how his story keeps changing. On yelp and on his last Revdex.com complaint the kids were throwing poop at each other, now they are not. However, I don't feel it's fit to give the customer the refund because we were not at fault. I am giving Revdex.com permission to come and view my cameras and see how long the sir played for, and also to see how quick our staff responded when they knew the child soiled himself. Again, the child spoiling himself is out of our control. I am not trying to lose customers and to look bad with the Revdex.com, this is a family business and we worked hard to keep our business successful. I will not, however, give a refund to a customer just because they feel as if they paid too much, or if my facility is not at fault. At this point, I would suggest to Revdex.com to please understand my position and to tell the customer that filed this complaint to either go to the health department or take legal action against my insurance company because I will not be issuing a refund for a child soiling himself at my facility. My job is to keep the facility safe and clean, I did that exceptionally. I cannot control children's bowel movements, that's like getting mad because a sick person threw up while you visited the hospital, hello it's a hospital and sick people go there. Same with us, it's a kids place and some are still not fully potty trained. This situation is silly and got out of hand.

I am rejecting this response because:When we entered the establishment we asked the attendant where we could sit they told us we could sit we're we sat, all they said was the play structure for the birthday party was closed. There was no mention of not being able to sit on the free standing benches outside of the play structure. After we sat there for fourth five minutes as our children played half way across the building, while all the seats filled up. When we were asked to move the attendant made no effort to try and accomadate us. So no I DON'T accept this response. I definitely will not be returning to EXPLAIN myself another time! This was a complete waste of our time and after this you will not get me to waste anymore of my time! I will definitely let my friends and family know just what type of business this is!

Hello, my name is [redacted] and I was the person who charged Mr. [redacted] when he brought his 4 kids to play at my facility (Wacky Tacky). The charge per child is $9 and he had 4 kids so Mr. [redacted] ended up paying $36 for his kids to play in our jungle gyms. The $9 dollars gives you unlimited play...

time. One of the children had an accident in the same play area that Mr. [redacted] children were playing in and my employees caught that so we sent out the cleaning staff instantly to clean all of the area with kid safe cleaning supplies. Mr. [redacted] came to the front desk and asked for a refund because he "was only playing for 15 minutes". I told him that he and his kids were playing for over an hour and I cannot give him a refund. I explained that a kid soiling himself is not a fault of ours and we fixed the issue instantly. No other parent cared because these things happen. Mr. [redacted] began getting angry at me and asked if I could at least refund the money for 2 of his children rather than 4. I respectfully said no, I will not give a refund when my business is not at fault. Mr. [redacted] began yelling at me and then my customers telling them that the place is dirty and the chemicals are not safe, both statements are false. We have 2 locations and are planning on opening a third, if our facilities are dirty we wouldn't be popular and would have shut down a long time ago. When Mr. [redacted] began yelling at me, my employees and customers, and threatening to call his attorneys and the health department. I told him to calm down or leave and he left after threatening me with shutting my business down. The next day he left a false yelp review claiming that the kids were running around the poop and throwing poop around. Looking at the cameras and being there myself, non of this is true and he is saying all of this because he wants his $36 back which I will not give him. That is my side of the story, please tell Mr. [redacted] that he is wasting his time, if my staff or business was at fault then I will be more than happy to accommodate, but Mr. [redacted] received the full service and a refund is not required. We at Wacky Tacky cannot control the bowl movements of the children that play in our facilities, and although it is very rare, it does occur where a child might pee or soil themselves. We are fully prepared to clean the equipment and we did that day. Please let me know if you have anymore questions and thank you [redacted]

To whom it may concern: Thank you for contacting Wacky Tacky in regards to the complaint. I have attached a link to our website below that explains our open play policy with full details, also explaining that on the weekends our open play time will be limited to the "Jungle playground" only....

Also, our employees must express to the customers at all times that our open play is only limited to the jungle area on the weekends. The customer has used our facility and service for 45 minutes which means we would have been unable to refund her the money if the facility has been used for 15 minutes or more. We strive ourself to build the best customer satisfaction and try our absolute best to do so, however we also have built our name on that as well. We can only do so much to satisfy our customers and be informative as well. Thank you for your time. http://www.wackytacky.net/rancho/open-play.php [redacted]Wacky Tacky

I didn't see a link to respond so I will reply on here. I am not sure what the lady is talking about but it sounds like she was participating in an open play session at the Rancho Cordova location and was not happy about the fact that we asked if she could move when we closed certain parts of the play structures. I do apologize that the customer is very unsatisfied with the way we conducted ourselves that day. With the new location we try to make both our open play and birthday party hosting customers happy by trying to do both at the same time, contrary to our Roseville location where only one could be done at a time.We do tell everyone verbally before we except their cash just as it is stated on our website that certain area do close when the parties start and urge customers to call ahead of time before coming to see what our schedule is like so situations such as this could be avoided.I am sorry to hear you will not be returning to our business again, please come back to the store if you are willing (the Rancho Cordova location) and I will be more than happy to hear your side of the story and see what I can do to help because I would hate to lose a customer to something so little such as this issue.Thanks [redacted]