Wacky Wheatley's TV & Stereo - Dartmouth

Hi Can you please have the consumer call me ###-###-#### ex [redacted] Thanks Dave

Hi We have issued the consumer a refund. They should receive the check in 7 to 10 days Thanks Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

I have documentation dated Feb **, 2011 that lists Delta Children's Products as the buyer of the cribs that were exported to the USA from China and then sold to us after that date illegally.  All Cribs that were sold in the USA had to be manufactured from 2011 or later.  We were sold 12 cribs manufactured in 2008 & 2010 and these came from Delta Children's Products as it states in my paperwork.  The sum total of 12 cribs was $1800 dollars which we now need to re-purchase cribs that are legal.  Please view attached scan.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi I would be happy to help with any part of the crib that would need to be replaced as for the toddle rail all of our POS will let our consumer know that the toddle and full size rails are an additional purchase.   Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]i bought the bassinet from [redacted] last year in 2016 so my bassinet is not 4 years old. They still sell them at wlamart store and online I have proof with pictures rhey still sell them and make them so they have parts for it
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi Please have consumer cam me at the below number and I will handle this for her[redacted]###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No the cribs we were sold in August of 2012 had manufacture dates of March 2010 & June 2008 and were definitely NOT in compliance with the new state standards. Meaning, whatever was sold after June ** of 2011 & manufactured before July 2010 were sold illegally.  These cribs should have never been sold or in circulation.  Since you shipped cribs that were by definition illegal and sold them to us in 2012, and collected monies for them, in essence our monies, we need that $1800 dollars given back because this is again an ILLEGAL SALE.   See attached form that we were given from the state with the dates.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi It is always our hope that when an issue happens that we have the replacement part available. When the part is out of stock we offer the consumer the option of waiting for the part or returning the product for an exchange. If the consumer can send the style number ( the one given has too...

many numbers ) I will check to see how best we can help. I am very sorry for the inconvenience.  Thanks Dave

Hi I am sorry but we did not sell these cribs to the consumer. we are not able to control retailers turning of stock. In looking at the dates I do believe the retailor  was able to sell the crib with the stated dates at that time. I also believe the cribs with the dates of 2010 would still be in compliance.  Thanks Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You can absolutely further assist me! I have received the hardware, but I have yet to receive compensation for the delay/missing hardware, the rude customer service when calling in and the damage on the product (which was detected today). I want compensation. I have made myself incredibky clear that I want compensation in every single piece of correspondence. You can keep ignoring the fact that I have asked for compensation numerous times, but the claim will not be resolved.There are chips and scratches in the wood. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am not happy that they do not have the ability to overnight parts and do not understand how this can possibly be accurate.  I will accept that they are sending them since I literally have no other options.  I hope that the CS agent who did not tell me this (Annie) and instead ignored my emails is spoken to by her supervisor.  Additionally, I will share a review of my experiences with other moms who are researching buying from this company.This is unsatisfactory.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi All It does show the hardware was received today by the consumer. If I can be of any additional help please contact me personally. I am again very sorry for the delay  [redacted] tracking #[redacted]  Thanks Dave

Good Morning Would [redacted] have a copy of his receipt. Thanks Dave

Hi I did try and call the consumer we did ship the needed part. I did explain that we do not over night parts. The consumer always has the option of returning the product. I do understand the issue the consumer is having. I will be more then happy to offer to pay someone to come in and fir the...

glider once she has received the needed parts.  Thanks [redacted]