Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Please accept our apologies for not addressing the check engine and ESC lights. As we told the customer, we are happy to run diagnostic testing, at no charge, to determine the cause of the lights being illuminated. We cannot guarantee that we will be able to repair the cause of the lights being on prior to having a definitive diagnosis. Please have the customer schedule an appointment in the next 5 days to have the vehicle diagnosed. We cannot do anything about the letter received or the campaign, as Hyundai Motors America has determined the vehicle to be salvage/scrap. As we have previously advised the customer, he should contact HMA and the Hyundai Consumer Affairs hotline to further discuss this issue and seek resolution.
The check was picked up on Friday, March by Mrs [redacted] husband
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Another check has been issued The customer is due to pick it up tomorrow, 1/9/15. We are sorry for any confusion or delay
The check was picked up on Friday, March 6 by Mrs. [redacted] husband.
Please accept our apologies for not addressing the check engine and ESC lights. As we told the customer, we are happy to run diagnostic testing, at no charge, to determine the cause of the lights being illuminated. We cannot guarantee that we will be able to repair the cause of the lights being on prior to having a definitive diagnosis. Please have the customer schedule an appointment in the next 5 days to have the vehicle diagnosed. We cannot do anything about the letter received or the campaign, as Hyundai Motors America has determined the vehicle to be salvage/scrap. As we have previously advised the customer, he should contact HMA and the Hyundai Consumer Affairs hotline to further discuss this issue and seek resolution.