Initial Business Response /* (1000, 5, 2015/03/13) */
We respectfully disagree with the comments made by customer that we misrepresented the vehicleFirst, the broken seat was brought to customers attention by sales rep., we fixed the seat as promisedWe made it very clear to customer that she
was welcome to take vehilce to personal mechanic, but that we would not be paying for that inspection (since we had already done a point Chrysler Certified pre-owned inspection)it is not unusual for minor wear would be found with a vehicle at 53k milesUpon return from independent inspection, we did additional inspection to verify "issues" only to find one minor oil seep as a resultRegarding tranny flush, Sales repdiscovered that it was not necessary at current odometer, but we still honored this offering to customer (customer requested addition discount (credit to sale) instead of doing flushRegarding the door code, customer did not purchase vehicle, had she done so, we would have made best effort to obtain the code from prior customerNote: when customer returned from independent inspection, and had a list of over $of repairs, we immediately offered to refund her deposit because we felt the vehilce did not meet her expectationsCustomer declined, she wanted to think about it since we had the only vehicle in the color of her choosing in the surrounding areaDeposit was returned*** is a new employee with us, and we are very happy to have such an upbeat and caring employee at our dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Based on this response, it is very clear to us that it's not only the sales guy that was/is being dishonest, but the owner as well
Point One: The seat was never fixeddays later I was still getting excuses why the seat wasn't fixed
Point Two: Their Point Inspection clearly failed to mention major issues with the vehicle, and "one minor oil seep" is a lieThe mechanic brought me out to the repair floor to inspect the vehicle in person when it was up on a hoist, and tho I do have quite a bit of automotive experience being in the industry for years, anyone could have seen the major oil leak, the major trans leak, the leaking right rear axle seal, and the left front loose ball jointFord mechanic said that amount of leaking and needed repairs was odd for a vehicle with only 52k
Point Three: The trans flush was part of the original service that I was told I would get, then when the sales guy backed out of that, I asked why he wasn't honoring his agreements, then he put a guilt trip on me by saying the dealership wouldn't pay for it, but he would have it done and pay for it out of his own pocket, and told me he wouldn't be getting any pay from the sale if he did that....he then texted me a repair invoice that he was going to pay for it himselfI said a partial credit would be fine and I'd get it done elsewhere, but he declined thatI actually didn't trust that they would do the flush anyway
As a side note, after the first day when I put a deposit down and waited for the seat repair to to be made (was told days), I was repeatedly told they'd listed the vehicle thousands under book, and that other people wanted the vehicle, and that they got calls every day on it- I really got the feeling they wanted to make more $ on it, and wanted to cancel our agreementTurns out, it was a bit over book according to my bank, and when you figured in the $(not $1400) worth of repairs, it was not a good deal anyway
Luckily I took pics of the underside of the vehicle during the inspection at FordThese prove Waconia Dodge is lyingI will upload those pics here
Bottom line, Waconia Dodge/*** and sales guy *** totally lied to me about this vehicle, for daysHad they been honest about it up front I would not have had the inspection done at Ford, and I would have passed altogether on itBad business
Initial Business Response /* (1000, 5, 2015/03/13) */
We respectfully disagree with the comments made by customer that we misrepresented the vehicleFirst, the broken seat was brought to customers attention by sales rep., we fixed the seat as promisedWe made it very clear to customer that she
was welcome to take vehilce to personal mechanic, but that we would not be paying for that inspection (since we had already done a point Chrysler Certified pre-owned inspection)it is not unusual for minor wear would be found with a vehicle at 53k milesUpon return from independent inspection, we did additional inspection to verify "issues" only to find one minor oil seep as a resultRegarding tranny flush, Sales repdiscovered that it was not necessary at current odometer, but we still honored this offering to customer (customer requested addition discount (credit to sale) instead of doing flushRegarding the door code, customer did not purchase vehicle, had she done so, we would have made best effort to obtain the code from prior customerNote: when customer returned from independent inspection, and had a list of over $of repairs, we immediately offered to refund her deposit because we felt the vehilce did not meet her expectationsCustomer declined, she wanted to think about it since we had the only vehicle in the color of her choosing in the surrounding areaDeposit was returned*** is a new employee with us, and we are very happy to have such an upbeat and caring employee at our dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Based on this response, it is very clear to us that it's not only the sales guy that was/is being dishonest, but the owner as well
Point One: The seat was never fixeddays later I was still getting excuses why the seat wasn't fixed
Point Two: Their Point Inspection clearly failed to mention major issues with the vehicle, and "one minor oil seep" is a lieThe mechanic brought me out to the repair floor to inspect the vehicle in person when it was up on a hoist, and tho I do have quite a bit of automotive experience being in the industry for years, anyone could have seen the major oil leak, the major trans leak, the leaking right rear axle seal, and the left front loose ball jointFord mechanic said that amount of leaking and needed repairs was odd for a vehicle with only 52k
Point Three: The trans flush was part of the original service that I was told I would get, then when the sales guy backed out of that, I asked why he wasn't honoring his agreements, then he put a guilt trip on me by saying the dealership wouldn't pay for it, but he would have it done and pay for it out of his own pocket, and told me he wouldn't be getting any pay from the sale if he did that....he then texted me a repair invoice that he was going to pay for it himselfI said a partial credit would be fine and I'd get it done elsewhere, but he declined thatI actually didn't trust that they would do the flush anyway
As a side note, after the first day when I put a deposit down and waited for the seat repair to to be made (was told days), I was repeatedly told they'd listed the vehicle thousands under book, and that other people wanted the vehicle, and that they got calls every day on it- I really got the feeling they wanted to make more $ on it, and wanted to cancel our agreementTurns out, it was a bit over book according to my bank, and when you figured in the $(not $1400) worth of repairs, it was not a good deal anyway
Luckily I took pics of the underside of the vehicle during the inspection at FordThese prove Waconia Dodge is lyingI will upload those pics here
Bottom line, Waconia Dodge/*** and sales guy *** totally lied to me about this vehicle, for daysHad they been honest about it up front I would not have had the inspection done at Ford, and I would have passed altogether on itBad business