We hired Window World to install Hurricane Impact windows and a glass sliding door on May The windows installed by Window World were not able to pass inspection after months of tryingWhat was supposed to be a day installation scheduled for June 18th, 19th and 20th turned into months of having to allow window world to try and "fix" the issue's so that they could pass inspectionWindow world has lied to us, lied to the credit card company and fraudulently charged our credit card, failed to return numerous phone calls and messages, they put our children's safety in danger by lying and telling us the upstairs kids bedroom windows were fully installed only to find out later that they were barely tacked in, the whole window could move if you touched it with your fingerThey left our house damaged from being exposed to water intrusion, mold and bugsAfter their 3rd failed city inspection we had no other choice but to terminate our contract with them
We hired a lawyer to terminate the contract, hired a new company to repair the damage to our home and install new windows
We paid extra to have WW's windows carefully removed and stored in our garage so that we could return them to WWThey refused to pick up the windows or admit they did anything wrong, we were willing to cut our losses for the lawyer fees along with the cost to repair the damage done which amounted to a few thousand dollarsAfter the fraud department at Wells Fargo did a full investigation and they refunded our moneyWW filed for Arbitration against us even though we tried to be courteous and
fair but they made our lives a living nightmare in any way they could and drug out the whole process driving up our attorney's fees which put our family's financial security in jeopardy, what's infuriating is that we had no choice, they put us in a situation that we couldn't controlWe either kept paying attorney fees or we would lose everything
The warranty says "YOUR ONLY REMEDY IF YOU HAVE A PROBLEM IS TO ALLOW WINDOW WORLD TO REPAIR" so they try and trap you with their contract which also says they are not responsible for any damages to your house! I wish I would have read the contract more carefully, but you trust that the contract is just to protect them again people who are crazyThey tried to use that against us saying but thankfully they never technically "finished" the installation so the Arbitrator didn't the warranty clause to apply to usMost people don't document enough information to prove them wrong but they messed with the wrong people this timeI am making it my personal goal to not allow this company to put anyone else through the stress and damage we've endured for over a year now WE WON THE ARBITRATION, but that only is half the battleEven though we won and are entitled to be awarded attorney's fees WW refused to pay us so now we have to go to court to fight window world
to get our attorney's fees back, which guess what?means more attorney's feesAnd it will take months to get the court date and then who knows how long to get the money backWe are only able to get attorney fees back, we can't get back all the money for damages
The main problem with the windows is that they ordered them too small and then tried to cover it upOn top of that there were numerous other problems with the install jobbasically they did not follow the instructions on how to install themSadly the city inspectors are not allowed to remove the trim to see how the window is really installed which is why it took us months to find out the real problemThey admitted that they install windows like this all the time, so if you've had them install windows in your home and have problems with the caulk cracking or loose trim you probably have the same problems with install but the inspector might have missed it! They provide an installation packet with the permit, I would read it and even consider hiring an inspector to reinspect your installation because it can take years before water damage within the walls of your home becomes apparent!
I'm sure this company probably does have some good installers who work for them, but at the end of the day when there is a problem it's how the management handles it that shows the true colors of a companyAfter seeing how this company handles their problems I don't see how they are still in business!
After trying for one year to have them fix a leakeage in one of their installed Windows we finally gave up, this company does not deliver work quality and does not take responsibility for its actions. Very dissatisfied customer.
We hired Window World to install Hurricane Impact windows and a glass sliding door on May The windows installed by Window World were not able to pass inspection after months of tryingWhat was supposed to be a day installation scheduled for June 18th, 19th and 20th turned into months of having to allow window world to try and "fix" the issue's so that they could pass inspectionWindow world has lied to us, lied to the credit card company and fraudulently charged our credit card, failed to return numerous phone calls and messages, they put our children's safety in danger by lying and telling us the upstairs kids bedroom windows were fully installed only to find out later that they were barely tacked in, the whole window could move if you touched it with your fingerThey left our house damaged from being exposed to water intrusion, mold and bugsAfter their 3rd failed city inspection we had no other choice but to terminate our contract with them
We hired a lawyer to terminate the contract, hired a new company to repair the damage to our home and install new windows
We paid extra to have WW's windows carefully removed and stored in our garage so that we could return them to WWThey refused to pick up the windows or admit they did anything wrong, we were willing to cut our losses for the lawyer fees along with the cost to repair the damage done which amounted to a few thousand dollarsAfter the fraud department at Wells Fargo did a full investigation and they refunded our moneyWW filed for Arbitration against us even though we tried to be courteous and
fair but they made our lives a living nightmare in any way they could and drug out the whole process driving up our attorney's fees which put our family's financial security in jeopardy, what's infuriating is that we had no choice, they put us in a situation that we couldn't controlWe either kept paying attorney fees or we would lose everything
The warranty says "YOUR ONLY REMEDY IF YOU HAVE A PROBLEM IS TO ALLOW WINDOW WORLD TO REPAIR" so they try and trap you with their contract which also says they are not responsible for any damages to your house! I wish I would have read the contract more carefully, but you trust that the contract is just to protect them again people who are crazyThey tried to use that against us saying but thankfully they never technically "finished" the installation so the Arbitrator didn't the warranty clause to apply to usMost people don't document enough information to prove them wrong but they messed with the wrong people this timeI am making it my personal goal to not allow this company to put anyone else through the stress and damage we've endured for over a year now WE WON THE ARBITRATION, but that only is half the battleEven though we won and are entitled to be awarded attorney's fees WW refused to pay us so now we have to go to court to fight window world
to get our attorney's fees back, which guess what?means more attorney's feesAnd it will take months to get the court date and then who knows how long to get the money backWe are only able to get attorney fees back, we can't get back all the money for damages
The main problem with the windows is that they ordered them too small and then tried to cover it upOn top of that there were numerous other problems with the install jobbasically they did not follow the instructions on how to install themSadly the city inspectors are not allowed to remove the trim to see how the window is really installed which is why it took us months to find out the real problemThey admitted that they install windows like this all the time, so if you've had them install windows in your home and have problems with the caulk cracking or loose trim you probably have the same problems with install but the inspector might have missed it! They provide an installation packet with the permit, I would read it and even consider hiring an inspector to reinspect your installation because it can take years before water damage within the walls of your home becomes apparent!
I'm sure this company probably does have some good installers who work for them, but at the end of the day when there is a problem it's how the management handles it that shows the true colors of a companyAfter seeing how this company handles their problems I don't see how they are still in business!
After trying for one year to have them fix a leakeage in one of their installed Windows we finally gave up, this company does not deliver work quality and does not take responsibility for its actions. Very dissatisfied customer.