Initial Business Response / [redacted] (1000, 5, 2016/06/18) */ This project was completed on October 5th, years agoOur guarntee is one year, labor and materialsThe only contact I, personally have had and the only call I know of concerning this tree, was when she had a poison ivy in it in and I came out and removed it at no chargeAll plants that needed replacing at the end of the guarantee period was taken ofOne YearAfter that there is no guarantee which is standard in our tradeI have no record of her contacting my office, she has not been out to discuss it, etcI can make this very easy on everyoneWe will replace the tree at no charge to herContacting me directly would have been very easyI am at the office almost everyday, all dayto Talking to a neighbor is not the same as contacting me Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept that this business will uphold what the agreement is, removing the tree and replacing it with the same size and what will work best in this location to grow healthyI think the area and present tree may have a problem that need further checkingThe plants that were there died, and now the treeNothing was ever replaced at my house by this companyI appreciate the help, but I did call after months with problems with this and did each year until now, with not response, other then you did come remove the poison ivyI appreciate that
Initial Business Response / [redacted] (1000, 5, 2016/06/18) */ This project was completed on October 5th, years agoOur guarntee is one year, labor and materialsThe only contact I, personally have had and the only call I know of concerning this tree, was when she had a poison ivy in it in and I came out and removed it at no chargeAll plants that needed replacing at the end of the guarantee period was taken ofOne YearAfter that there is no guarantee which is standard in our tradeI have no record of her contacting my office, she has not been out to discuss it, etcI can make this very easy on everyoneWe will replace the tree at no charge to herContacting me directly would have been very easyI am at the office almost everyday, all dayto Talking to a neighbor is not the same as contacting me Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept that this business will uphold what the agreement is, removing the tree and replacing it with the same size and what will work best in this location to grow healthyI think the area and present tree may have a problem that need further checkingThe plants that were there died, and now the treeNothing was ever replaced at my house by this companyI appreciate the help, but I did call after months with problems with this and did each year until now, with not response, other then you did come remove the poison ivyI appreciate that