Waffle House

Complaint: [redacted] I am rejecting this response because: Regards, in Lou of my going into this restaurant previous times I have had to alert the waitress and speak to the cashier about the receipt lowered because I was not happy with the way the food came outThey greatly did lower the bill on their behalfBut on this occasion recently, the owner was rude to my boyfriend who went into speak on my behalf of me getting sick and may have exaggerated but where is this manager when there is the cluase that reads, "The customer is always right.?" The owner only took down my name and offernd me no sustitudeMy boyfriend did pay for the meal and there were items ordered extra on that same ticketThe waitress was not rude but the way services are there, we could of gone somewhere elseI was a party and a guest with my son of one and my boyfriend and his fatherI felt that this owner was completely refusing to refund some or even one of the meals that I did end up getting very sick from that day soon after eating in the restaurantI believe that the owner should have some hospitality training when it comes to us as customers making a formal and verbal complaint instead we we're treated rude upon coming back in that very next morning to speak with the ownerMy boyfriend did pay for the mealsBut a fabrication on me getting sick is unjustified by the ownerHe wasn't there when I was throwing up the mushroom egg omlete that was made by employees that did not wear gloves or facial masks and the grill that was scattered with food for the different orders on that day because it was very busyI conclude that this is not a fabrication and that I was truly sick and just as a customer should do in talking to the manager/owner, the owner should of handled it better and I request a full refund for the mealI understand that they will not serve me or have had prior issues with me on eating at their facotlity but that is beside the pointI am still a human being and as a customer, the owner didn't do his jobHe was rude and inconsiderate and I was only trying to speak for myself and my boyfriend because I got very sickI would like to conclude that if there are any results in this matter that a full refund be made to [redacted] ***, Phonenumber # [redacted] A response should be to him in this matter because he did pay on the food being purchased for a full refund [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

After visiting with the owner of Nash & Associates about landscaping work we wanted done, we didn't hear from them for weeksThen one day I opened my front door to see a crew of men tearing my front yard apart! They were cutting tree limbs and had a machine on my lawn digging out the grass I yelled, "What are you doing?!" The guy in charge said, "I rang the doorbell, but no one answered, so we just got to work." After telling him to stop immediately and get his boss on the phone, I was told this mistake was MY fault There was never a contract signed to do workAll we ever got was a bidThere was no contact from Nash for weeks, except the morning that they just showed up and ruined my yard(We had hired someone else during those weeks to prune our trees, so Nash had been cutting off branches from a tree that didn't need it anymore.) The worst part was being blamed by the owner that this was all MY faultNo apologyNo offer to make things rightNothing They literally took the grass they had just torn out and put it back on the groundUnbelievable!

[redacted] presented on 11/for lethargy since 11/and history of chewing the corner of an [redacted] a week prior [redacted] had vomited carrots twice on 11/and vomited twice (his food) on 11/Owner was concerned he may not have had a bowel movement eitherThe examining doctor (DrA [redacted] ) felt ***’s abdomen to be distended, tense and seems to be painful upon palpation and recommended x-raysRadiographs indicated “the exact nature of the gastric contents is unknown, the possibility of foreign/indigestible material might be considered given the history providedRecheck radiographs after a –hour fast in the hospital might be considered to assist differentiation between food and foreign/indigestible gastric contents.” The doctor discussed possible exploratory may be necessary if the material wasn’t moving He gave her the option for exploratory that night He also presented and estimate for IV fluids and repeat radiographsOwner elected to take [redacted] home and return for repeat radiographs the following day [redacted] re-presented 11/for progress exam and repeat radiographs The doctor (DrW***) palpated his abdomen to be “soft but full” and noted in her record “foreign body” for gastrointestinal findingsRadiograph report the stomach contains a “moderate amount of liquid and granular opaque material The degree of distention is essentially unchanged from the previous study The small intestine is fluid and gas filled without evidence of distentionThe persisting distention of the stomach strongly supports a diagnosis of gastric outflow obstruction Surgical intervention is likely indicated An ultrasound examination or upper GI study could be performed to confirm the diagnosis.” The doctor recommended surgical intervention, ordered blood work and introduced the client to the surgeon for the day (DrO [redacted] ) The bloodwork indicated [redacted] had hepatopathy (Elevations in liver enzymes/etc) so the surgeon recommended abdominal ultrasound to assess for portosystemic shunt or microvascular shunt The ultrasound was performed late in the day, so the decision was to have [redacted] be on IV fluid support overnight for a surgical exploratory on 11/23, which the [redacted] ’s were in agreement with this plan As the ultrasound would not be performed until late in the day the surgeon introduced Mrs [redacted] to the surgeon who would be scheduled the following day(DrD [redacted] ) The ultrasoundographer also recommended surgical exploratory with biopsy of the liver for futher clarification of ***’s disease Throughout, the owner was kept apprised as to the diagnostic findings, the costs and the medical and surgical plan appropriate for ***Mrs [redacted] was well aware of the plan to have [redacted] rehydrated overnight and taken to surgery the following morning [redacted] did well overnight, was alert and comfortable in the morning He was prepared for surgery early on 11/He was already prepared and moving into the surgical suite when Mrs [redacted] came into the clinic to see him unbeknownst to DrD [redacted] to visit *** Unfortunately, [redacted] did go into cardiac arrest shortly after beginning the exploratory Cardiopulmonary resuscitation efforts began but were unsuccessfulDrD [redacted] called the owner who came in to visit with *** DrD [redacted] answered Mrs [redacted] ’s questions with regards to why it was important to remove the gastric foreign material in order to move [redacted] forward with careMrs [redacted] had asked DrD [redacted] to tell her what was actually blocking ***, so DrD [redacted] re-opened [redacted] to find a large amount of carrots (presumably from 11/or earlier) causing a gastric outflow obstruction/blockageOwner elected to take [redacted] to [redacted] (who performed his cremation) where her family could stay in a comfort room Regarding the estimate and costs: Her first visit with DrA [redacted] on 11/was $(exam, radiographs, antiemetic, SQ fluids) The surgical estimate ranged from $3470-$which indeed included several days of hospitalization, gastrotomy, enterotomy, neuter, microchip, antibiotics, pain injections, antiemetics, miscellaneous treatments, some of which were not performed and therefore not charged to the owner)The [redacted] ’s qualified for [redacted] for $and paid $with a ***At the close of the case, Sunset refunded $to the [redacted] ’s ***The actual charges for [redacted] included abdominal radiograph follow-up, abdominal ultrasound, on day hospitalization, miscellaneous injections, IV catheter, blood work, surgical suite fee, surgical nursing fee, surgery supplies, fluid administration and fluid pump, anesthesia, CPR injections, liver biopsy and pathology, cremation services (private with ashes returned); all services that were performed in the best interest of [redacted] and with sensitivities toward the [redacted] ’s Unfortunately, we are not always in control of the outcome of sick patients [redacted] was less than ideal surgical candidate due to his hepatopathy however it was medically necessary to surgically remove the gastric outflow obstruction before we could truly understand his liver dysfunction and address that part of his disease

Complaint: [redacted] I am rejecting this response because: I have been promised this refund several times prior to this and it is always the same reply when I inquire as to why I have not received it; "the check is (or will be) mailed and you will receive it by next week". I have no trust in this reply anymore as it has gone on for six weeks. Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To whom it may concern,The complaint initiated by [redacted] has merit as to timeliness only as a check was mailed out on Friday July 3, The refund given to Ms [redacted] was offered as a courtesy and not required by my office Either Ms [redacted] has already received the refund and is being disingenuous or she will receive it within the next day or two I will not however discuss the underlying issues in her case as I take seriously the confidentiality of our filesI will state that Ms [redacted] received services she sought If however, Ms [redacted] continues to pursue this matter publicly, Texas rules of ethics for attorneys will allow me to defend myself and my business I do not believe that filing this complaint in the public domain will prove helpful for anybody Therefore, I respectfully request restraint by the Revdex.com in proceeding with this matterRespectfully,Rick G***Attorney

While we understand your frustration over this matter *** *** Intercar from day has been at the mercy of your insurance companyThis has been communicated to you on numerous occasionsWhen insurance companies are involved, things get complicated as they dictated to us that they would only
approve a remanufactured / refurbished engine vsa new oneYour complaint should be with your insurance company and not Intercar

To Whom it may concern:Regarding Complain ID ***I stand by my previous statements with the following additions:I point out the inconsistencies of the boyfriend and the complaintant, as well as her remarks involving me offering "sustitude", whatever that isThe complaintant nor her boyfriend requested a refund, and I do not intend to provide her with one.I have a witness, who she diescribed as rude in her initial complaint, who saw that I did not treat her in an abrupt or rude mannerThat should be taken into account.Finally, due to the original complaint, as well as her rejection of my initial response, I do not believe anything she has attested to.Sincerely,Steve B***cc: *** ***, Attorney at Law, Alamogordo, NM

We are aware of the problems this customer has noted in her complaint and at this point there is nothing further we can do as the vehicle has passed all diagnostic testing according to Mercedes-Benz standards. As of 12/9/16, this vehicle had 111,miles on it Here is an overview of
what has gone on with the vehicle since November 2015: 11/9/- Transmission electrical control unit damaged from fluid leakUnit was replaced and also damaged wires were also repaired 12/7/- Transmission converter also damaged from control unit failure, replace by dealer. Customer only charged for part as a goodwill gesture for customer retention. Vehicle left the dealership operating to Mercedes-Benz specifications 11/10/- One year later customer returns for hesitation and poor performanceService Department found evidence of rodent infestation, electrical issues, and clogged filters. It was recommended replacement of the battery, air filters and inspection and possible replacement of spark plugs for proper engine performance. Dealer recommend customer contact insurance company for possible claim coverage from rodent damage. Please see attached photos of rodent damage. Recommended repairs denied by customer Also, advised customer Mercedes Benz warranty for parts are one year, and dealer’s warranty for labor is daysControl unit and converter installed by dealer tested and passed 12/9/- Inspected customer car again at customer request for transmission concern. Performed diagnostic inspection of transmission, no faults foundProvided customer with finding and reviewed past findings including loss of heating system. Customer again denied any further repair As you can see, we’ve been trying to work with this customer for the past year and we are getting no where

Multiple incorrect facts: She was billed for an ultrasound, not an office visitUltrasound was done on 10/14/A claim was submitted to her insurance company on 11/2/and they did not pay anything. She is contractually bound to pay for services renderedBoth our office and
billing company has explained this to her multiple times to no availShe has an outstanding balance which needs to be paidAs it was not paid she was sent to collectionsAn ultrasound scan is different from an office visit consult. She was unable to be seen on the day of the consult and the office staff tried multiple times to contact her but she would not rescheduleShe is focused on the wrong issuesHer scan was aband needs to be followed upShe needs to stop harassing the office staff and billing office for charges she is financially responsible for as well. She ignored multiple requests for paymentEnclosed is the documentationShe was also sent a copy by mail of her ultrasound reportFor HIPPA reasons it is not noted here Name: *** ***Address: *** Belridge St ***, Oceano CA-93445Phone: 805-709-1703Account No: 15118Claim No Date Description Charges Payments Adjust WithHeld Pt Bal Ins Bal26882 10/14/2015 Charges (Pr:KS Fac: VEIN) 353.00 0.00 0.00 11/02/2015 HealthComp 0.00 136.93 0.00 05/27/2016 COLLO:**SENT TO OUTSIDE COLLECTION AGENCY*** 216.07 11/20/2015 Printed patient statement 11/20/2015 ePatientStatement Submitted 12/09/2015 ePatientStatement Submitted 01/20/2016 ePatientStatement Submitted 02/17/2016 ePatientStatement Submitted 03/23/2016 ePatientStatement Submitted 04/22/2016 ePatientStatement Submitted 05/20/2016 ePatientStatement Submitted Total $353.00 $0.00 $353.00 $0.00 $0.00 $

To Whom it May Concern:Re: Complaint ID ***This is my response to the complaint filed with the Revdex.com-N.Mby *** ** ***The only accurate thing discribed by *** is her first sentenceThe rest is an absolute fabricationWe have had issues with this person beforeHer ticket, which was
paid for by her boyfriend, whose name I do not know, was in the amount of $and included breakfast, one side item and drinksAdditionally the group ordered TO GO items with sidesRegarding the "rude services" she claims to have received, why would they leave a tip in excess of 15%? This is an obvious lieThe next day her boyfriend claimed that the entire party was sick minutes after eatingI told him we had had past issues with *** over the same types of complaints, and that I had not had any other complaints registered by customers who had the same server or ordered the same type of itemsI also said I could contact my insurance providerHe did not ask for a refund, not did he request I make the contact with our insurance agentI did not speak to hm in a brusque or rude manner nor did I "exit him out" as *** has claimedHe agreed that the "knows how *** is and how she acts at times"About minutes after he left, *** came in and told me that her boyfriend exaggerated, that she was the only one who got sickShe also did not request a refund, and I did not speak to her in a rude mannerI have a witness, the waitress who served them the day before, who will vouch that what I have explained is true, and who received the tip the previous dayOn several other occasions during the past several years, *** has complained to myself and my management staff, the goal always being to either reduce her bill or have us comp the entire billWe do not believe she is, to put it mildly, capable of telling the truthAs her story did not conform with her boyfriend and considering her boyfriends's father returned to dine with us on May 18, we will not offer a refund, which was never asked for in the first placeAdditionally, from this point forward, we will not serve her.Steve B*** OwnerWaffle & Pancake ShoppeAlamogordo, NM

Complaint: ***
I am rejecting this response because:
Regards, in Lou of my going into this restaurant previous times I have had to alert the waitress and speak to the cashier about the receipt lowered because I was not happy with the way the food came outThey greatly did lower the bill on their behalfBut on this occasion recently, the owner was rude to my boyfriend who went into speak on my behalf of me getting sick and may have exaggerated but where is this manager when there is the cluase that reads, "The customer is always right.?" The owner only took down my name and offernd me no sustitudeMy boyfriend did pay for the meal and there were items ordered extra on that same ticketThe waitress was not rude but the way services are there, we could of gone somewhere elseI was a party and a guest with my son of one and my boyfriend and his fatherI felt that this owner was completely refusing to refund some or even one of the meals that I did end up getting very sick from that day soon after eating in the restaurantI believe that the owner should have some hospitality training when it comes to us as customers making a formal and verbal complaint instead we we're treated rude upon coming back in that very next morning to speak with the ownerMy boyfriend did pay for the mealsBut a fabrication on me getting sick is unjustified by the ownerHe wasn't there when I was throwing up the mushroom egg omlete that was made by employees that did not wear gloves or facial masks and the grill that was scattered with food for the different orders on that day because it was very busyI conclude that this is not a fabrication and that I was truly sick and just as a customer should do in talking to the manager/owner, the owner should of handled it better and I request a full refund for the mealI understand that they will not serve me or have had prior issues with me on eating at their facotlity but that is beside the pointI am still a human being and as a customer, the owner didn't do his jobHe was rude and inconsiderate and I was only trying to speak for myself and my boyfriend because I got very sickI would like to conclude that if there are any results in this matter that a full refund be made to *** ** *** *** *** *** *** ** ***, Phonenumber #*** *** A response should be to him in this matter because he did pay on the food being purchased for a full refund.
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because: I'm writhing this letter because I'm not satisfied so I reject this letterThe reason why I'm rejecting this letter is because intercar charge hours labor to remove and replace an engine when it's suppose to be hours labor time my third party warrenty company was not going to pay for hours labor time When it's suppose to only take hours labor time when they told me that it take hours and my third party warrenty company was not going to pay it I told intercar that I'm going to take my car elsewhereIntercar told me if I decide to take my car elsewhere intercar was going to charge me $for diagnosing my engine I had no choice but to leave it there when I needed my car for workThe third party warrenty company only paid for the hours labor time and I had to cover the rest out of my own pocketI ask the for a detailOn 10/14/in an email from Linda Daniels they said " if I'm "If you are not in agreement with our starting price as quoted and cannot sign the paperwork, then please make immediate arrangements to have the vehicle towed off our property."this is when I decided that I didn't want them to do the job with intercar but they made it very expensive for me to have my car towed off there propertyI well like to get reimbursed for the extra hours intercar needed to repair my vehicle Sincerely *** ***
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Lori Marx regarding complaint ID [redacted].Sincerely,[redacted]

To whom it may concern,The complaint initiated by [redacted] has merit as to timeliness only as a check was mailed out on Friday July 3, 2015.   The refund given to Ms. [redacted] was offered as a courtesy and not required by my office.   Either Ms. [redacted] has already received the refund and is...

being disingenuous or she will receive it within the next day or two.  I will not however discuss the underlying issues in her case as I take seriously the confidentiality of our files. I will state that Ms. [redacted] received services she sought.   If however, Ms. [redacted] continues to pursue this matter publicly, Texas rules of ethics for attorneys will allow me to defend myself and my business.  I do not believe that filing this complaint in the public domain will prove helpful for anybody.  Therefore, I respectfully request restraint by the Revdex.com in proceeding with this matter. Respectfully,Rick G[redacted]Attorney

[redacted] presented on 11/21 for lethargy since 11/19 and history of chewing the corner of an [redacted] a week prior. [redacted] had vomited carrots twice on 11/20 and vomited twice (his food) on 11/21. Owner was concerned he may not have had a bowel movement either. The examining doctor (Dr. A[redacted]) felt...

[redacted]’s abdomen to be distended, tense and seems to be painful upon palpation and recommended x-rays. Radiographs indicated “the exact nature of the gastric contents is unknown, the possibility of foreign/indigestible material might be considered given the history provided. Recheck radiographs after a 12 –18 hour fast in the hospital might be considered to assist differentiation between food and foreign/indigestible gastric contents.” The doctor discussed possible exploratory may be necessary if the material wasn’t moving.  He gave her the option for exploratory that night.  He also presented and estimate for IV fluids and repeat radiographs. Owner elected to take [redacted] home and return for repeat radiographs the following day.   [redacted] re-presented 11/22 for progress exam and repeat radiographs.  The doctor (Dr. W[redacted]) palpated his abdomen to be “soft but full” and noted in her record “foreign body” for gastrointestinal findings. Radiograph report the stomach contains a “moderate amount of liquid and granular opaque material.  The degree of distention is essentially unchanged from the previous study.  The small intestine is fluid and gas filled without evidence of distention. The persisting distention of the stomach strongly supports a diagnosis of gastric outflow obstruction.  Surgical intervention is likely indicated.  An ultrasound examination or upper GI study could be performed to confirm the diagnosis.”    The doctor recommended surgical intervention, ordered blood work and introduced the client to the surgeon for the day (Dr. O[redacted]).  The bloodwork indicated [redacted] had hepatopathy (Elevations in liver enzymes/etc) so the surgeon recommended abdominal ultrasound to assess for portosystemic shunt or microvascular shunt.  The ultrasound was performed late in the day, so the decision was to have [redacted] be on IV fluid support overnight for a surgical exploratory on 11/23, which the [redacted]’s were in agreement with this plan.   As the ultrasound would not be performed until late in the day the surgeon introduced Mrs. [redacted] to the surgeon who would be scheduled the following day(Dr. D[redacted]).  The ultrasoundographer also recommended surgical exploratory with biopsy of the liver for futher clarification of [redacted]’s disease.   Throughout, the owner was kept apprised as to the diagnostic findings, the costs and the medical and surgical plan appropriate for [redacted]. Mrs. [redacted] was well aware of the plan to have [redacted] rehydrated overnight and taken to surgery the following morning. [redacted] did well overnight, was alert and comfortable in the morning.  He was prepared for surgery early on 11/23. He was already prepared and moving into the surgical suite when Mrs. [redacted] came into the clinic to see him unbeknownst to Dr. D[redacted] to visit [redacted].   Unfortunately, [redacted] did go into cardiac arrest shortly after beginning the exploratory.  Cardiopulmonary resuscitation efforts began but were unsuccessful. Dr. D[redacted] called the owner who came in to visit with [redacted].  Dr. D[redacted] answered Mrs. [redacted]’s questions with regards to why it was important to remove the gastric foreign material in order to move [redacted] forward with care. Mrs. [redacted] had asked Dr. D[redacted] to tell her what was actually blocking [redacted], so Dr. D[redacted] re-opened [redacted] to find a large amount of carrots (presumably from 11/19 or earlier) causing a gastric outflow obstruction/blockage. Owner elected to take [redacted] to [redacted] (who performed his cremation) where her family could stay in a comfort room.   Regarding the estimate and costs: Her first visit with Dr. A[redacted] on 11/22 was $548.18 (exam, radiographs, antiemetic, SQ fluids).  The surgical estimate ranged from $3470-$3697 which indeed included several days of hospitalization, gastrotomy, enterotomy, neuter, microchip, antibiotics, pain injections, antiemetics, miscellaneous treatments, some of which were not performed and therefore not charged to the owner). The [redacted]’s qualified for [redacted] for $2300 and paid $960 with a [redacted]. At the close of the case, Sunset refunded $568.81 to the [redacted]’s [redacted]. The actual charges for [redacted] included abdominal radiograph follow-up, abdominal ultrasound, on day hospitalization, miscellaneous injections, IV catheter, blood work, surgical suite fee, surgical nursing fee, surgery supplies, fluid administration and fluid pump, anesthesia, CPR injections, liver biopsy and pathology, cremation services (private with ashes returned); all services that were performed in the best interest of [redacted] and with sensitivities toward the [redacted]’s.   Unfortunately, we are not always in control of the outcome of sick patients.  [redacted] was less than ideal surgical candidate due to his hepatopathy however it was medically necessary to surgically remove the gastric outflow obstruction before we could truly understand his liver dysfunction and address that part of his disease.

Complaint: [redacted]
I am rejecting this response because: Mike M** still has not contacted me. No one has come out to redo the job and I couldn't even get the job rescheduled so the...

response is a lie. Customer is not satisfied and if Mike M** is not going to redo the job himself to our satisfaction then I would like a full refund.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

We used Nash and Associates to do our design and installation of all landscaping, front and back, concrete work and outdoor kitchen. Cody was very professional and the end result is simply captivating! We even had an open house to show off the yard. Some of our neighbors even asked for cards. We had a few changes during the project and the guys from Nash made them with no fuss. These guys have been doing this a very long time and if your looking for a real landscape architect and a installation crew they are going to provide the best quality in the area!

Repair orders from [redacted], clearly states additional diagnostic time was needed and that customer denied further diagnosis.  It also clearly states there is observation of rodent damage.  Intercar's original statement stands.  If this customer would like to pursue further action I will provide them with the name of our legal counsel.

After visiting with the owner of Nash & Associates about landscaping work we wanted done, we didn't hear from them for 6 weeks. Then one day I opened my front door to see a crew of men tearing my front yard apart! They were cutting tree limbs and had a machine on my lawn digging out the grass. I yelled, "What are you doing?!" The guy in charge said, "I rang the doorbell, but no one answered, so we just got to work." After telling him to stop immediately and get his boss on the phone, I was told this mistake was MY fault. There was never a contract signed to do work. All we ever got was a bid. There was no contact from Nash for 6 weeks, except the morning that they just showed up and ruined my yard. (We had hired someone else during those 6 weeks to prune our trees, so Nash had been cutting off branches from a tree that didn't need it anymore.) The worst part was being blamed by the owner that this was all MY fault. No apology. No offer to make things right. Nothing. They literally took the grass they had just torn out and put it back on the ground. Unbelievable!

The complaint is accurate, however we did go back and correct the situation ,and it was approved by customer.